1. 1 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002 Raising the emergency preparedness of communication infrastructure by organizational and technological developments - Case study Finland Emergency Telecommunications Workshop ETSI, Sophia Antipolis, France 26-27 Feb, 2002 Juha Tammela, Nokia Networks juha.m.tammela@nokia.com

2. 2 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002 The Public Safety Network in Finland ¯ The VIRVE public authority TETRA network being built in Finland will gradually replace the current out-of-date radio networks consisting of separate systems by the year 2003. ¯ The purpose of the new TETRA network is to boost the capability of public safety authorities to perform their specific tasks successfully in any situation. ¯ The aim of the project is to create an efficient and comprehensive radio network for use by the Finnish public safety authorities that will serve all the different user groups and improve the operational capabilities of the authorities. ¯ Compared to the current systems, the most important benefits offered by the TETRA network being implemented include: ¯ Support for operation management ¯ joint operations and ¯ the security provided by encryption ¯ High serviceability requirements, both in daily operating conditions and in exceptional circumstances, have been taken into account in the design and construction of the network.

3. 3 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002 How to plan secure communication services  Risk analysing  Physical security  access control  burglar alarms  sheltered equipment rooms  Looped transmission  Redundant secured network elements  Operations planning with secured organisational privacy  Developed and maintained maintenance processes  Security guidelines for user organisations  training of the all contributing parties

4. 4 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002 Importance of operational planning  From technology driven to need driven planning  The selected technology should allow the free scalable operations without unflexible geographical or user amount related limitations  The operational working groups support and give feedback to technical network operator and equipment suppliers jtammela: Oliko kolmaskin työryhmä jtammela: Oliko kolmaskin työryhmä Virve Operational working group Virve Unit PoliceFire&Rescue Health&Social care Frontier Guard Military Virve Technical working group Virve Unit PoliceFire&Rescue Health&Social care Frontier Guard Military Training house co-operation Police school Emergency and Rescue College Frontier Guard School Army Signaling School End User organisations

5. 5 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002 Emergency Response Centres in Finland  Separate parallel project with Tetra network implementation  13 State-owned ERCs  Integrated centres for different authorities  Common Emergency number 112 for all authorities  Several dispatchers in one shift  Sheltered rooms  Harmonised IT-systems in the whole country fully integrated into Virve network  Equal quality and costs  Same person handles the whole event chain in the centre  Multiskilled personnel  police  rescue  ambulance

6. 6 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002 Regional Co-operation in practise Managers on duty have the co-operation needs Common assignment talkgroup for task issuing Dedicated working level talkgroups between organisations according the need Talkgroups for organisation’s internal use Co-op1Co-op2 Regional Co-operation 1 Internal 1 Managers on duty

7. 7 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002 Efficient training services initiate seamless operations  Training to be understood as step by step gradual process together with system migration  All parties to be trained with targeted training programs  Proper training minimises the new working methods related resistance  The need for basic radio communication related training is very similar in all organisations  It is possible to share the training facilities amongst end user organisations jtammela: Kuva koulutustalosta? jtammela: Kuva koulutustalosta? jtammela: Kuva koulutustalosta? jtammela: Kuva koulutustalosta?

8. 8 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002 Summary  The new radio communication systems allow versatile and flexible ways to communicate  The operations should be well planned though  The selected technology should not limit the operations planning  The preparedness of the communications system is to be build to all layers of system  Technical mechanisms are the basic building blocks  The operations to be planned and documented  The proper training of the users will finalised the usability of the communications service Unkown, 1990-

9. 9 © NOKIA Emergency Telecommunications Workshop, 26.-27.2.2002 Thank You Juha Tammela Senior Consultant Professional Mobile Radio Nokia Networks juha.m.tammela@nokia.co m www.nokia.com/public safety