Presentation on theme: "Workshop 501 and 505 Review barriers to communication"— Presentation transcript:
1Workshop 501 and 505 Review barriers to communication Identify areas for improvement in communicationDiscuss the practicalities of information sharing.Discuss partnership working in the context of your own provision
2Workshop 501 and 505Identify your own roles and responsibilities for partnership workingFinally, you will have some tasks to build on your work here today and produce more evidence for your award.
3CommunicationReview the range of groups and individuals whose needs must be addressed and list the strategies you use to communicate
4CommunicationReview the range of groups and individuals whose needs must be addressed and list the strategies you use to communicateFor each of the groups listed above, can you identify some of the barriers or challenges to communication?
5CommunicationPerformance criteria for this unit – identify areas for improvement and do something about it.Plan to use work products to demonstrate this.
6CommunicationWhat are your quality standards for communication?
7Communication Read through Scenario given for Information sharing. In pairs or three’s discuss:What are the legal constraints on information sharing?When can you breach confidentiality?
8Data Protection ActPersonal data shall be processed fairly and lawfullyPersonal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purposePersonal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
9Data Protection ActPersonal data shall be accurate and, where necessary, kept up to date.Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes
10Information SharingWhen sharing information between services, what would good practice look like?
117 Golden Rules 1. Remember that the DPA is not a barrier to sharing information2. Be open and honest with the person or family3. Seek advice if you are in any doubt4. Share with consent where appropriate5. Consider safety and well-being6. Necessary, proportionate, relevant, accuratetimely, and secure7. Keep a record of your decision and reasons
127 key questions 1. Is there a clear and legitimate purpose for sharing information?2. Does the information enable a living personto be identified?3. Is the information confidential?4. Do you have consent?5. Is there sufficient public interest?6. Are you sharing appropriately and securely?7. Have you properly recorded your decision?
14Different terms for partnership shared learningcooperationcollaborationteamworkjoint education/practiceinterdisciplinary partnership workingmulti-disciplinary workingparticipation
15One exampleGood practice example: University of Dundee - Service User and Carer (CU) Group, BA Hons Social WorkThe Service User and Carer (CU) Group has been involved from the outset in strategic design, development, planning, delivery of training.
16• no tokenism; users to share genuine power • all groups to have a voice, especially hard-to-reach individuals and groups • fair funding for involvement • plain English to be used • bottom-up networking, beginning with groups who have experience of social work • the group should see change as a result of the consultation process.
17The essence of partnership is sharing The essence of partnership is sharing. It is marked by respect for one another, role divisions, rights to information, accountability, competence, and value accorded to individual input.
18In short, each partner is seen as having something to contribute, power is shared, decisions are made jointly and roles are not only respected but are also backed by legal and moral rights. (3) (citing Jo Tunnard, 1991)
19WorksheetsWorking in pairs or three’s answer the questions in the first two pages of your worksheet.
20Outcome 1: Respecting and involving people who use services People who use services: ● Understand the care, treatment and support choices available to them. ● Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support. ● Have their privacy, dignity and independence respected. ● Have their views and experiences taken into account in the way the service is provided and delivered.
21What should people who use services experience? Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.
22What should people who use services experience? This is because providers who comply with the regulations will: ● Cooperate with others involved in the care, treatment and support of a person who uses services when the provider responsibility is shared or transferred to one or more services, individuals, teams or agencies. ● Share information in a confidential manner with all relevant services, individuals, teams or agencies to enable the care, treatment and support needs of people who uses services to be met. ● Work with other services, individuals, teams or agencies to respond to emergency situations. ● Support people who use services to access other health and social care services they need.
23Characteristics of effective partnership working Effective partnerships:involve agencies working together for mutual benefithave an aim that is agreed and understood by all the partnersput the person using the service at the centre of partnership workingfocus on qualityhave clear, effective leadershipidentify the role of each partner, which is understood by others in the partnership
24Characteristics of effective partnership working share ownership of the partnership and partners feel they benefit from the collaborationhave dedicated time and resources for administration and operationrecognise different organisational cultures within the partnershiphave a supportive atmosphere, where suggestions, ideas and tensions are addressed.
25Group activity Decide what your role and responsibilities are for: Working with colleaguesWorking with other professionalsWorking with others.
26Before the next workshop Explain how you support communication within own job role
27Before the next workshop 505 Dealing with conflict .Following on from the Partnership workshop, write a reflective account that explains how you have dealt with conflict constructively when working with:Your ColleaguesOther ProfessionalsIndividuals using your service (or family/advocates etc).