1. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Chapter 7 Communications

2. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Objectives Define the emergency vehicle operator’s roles and responsibilities involving communications pertaining to emergency vehicle operations. Define proper communications including hand signals and radio etiquette. Relate the technology and role of communications in emergency vehicle operations.

3. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Case Study Review and discuss the case study.

4. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Introduction

5. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Communication Responsibilities Reporting

6. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Communication Reporting Prior to the start of the call When you are dispatched on a response When you arrive at the scene of an incident Key trigger Incident choreography

7. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Communication Reporting When the fire is under control or the patient has been extricated When transporting patients Arrival at destination Available

8. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Communication Responsibilities Reporting Prior to the start of the call Dispatched on a response

9. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Critical Information Address (location) Nature of call

10. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Communication Responsibilities Reporting Prior to the start of the call Dispatched on a response Incident arrival

11. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Communication Responsibilities At-patient on medical calls or other key trigger points such as water on the fire Incident choreography When the fire is under control or the patient has been extricated

12. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Communication Responsibilities When transporting patients, notify dispatch you are en route to your destination. Arrival at destination such as a hospital in EMS situations. Available.

13. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Personnel Crew chief/officer Driver/operator Dispatcher Medical direction Incident Commander Receiving facility

14. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Radio Communications Radio frequencies Headsets Mobile versus portable radios Other communication devices

15. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Radio Etiquette USE INSTEAD OF AffirmativeYes or yea NegativeNo or nay Four-twoForty-two One-fourFourteen

16. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Phonetic Alphabet A - AlphaB - Bravo C - Charlie D - Delta E - Echo F - Foxtrot G - Golf H - Hotel I - India J - Juliet K - Kilo L - Lima M - MikeN- November O - OscarP - Papa Q - QuebecR - RomeoS - SierraT - Tango U - UniformV - VictorW - WhiskeyX - X-ray Y - YankeeZ - Zulu

17. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Examples of Some Codes Signal 7 Death Code HCrew in trouble Code BBomb threat

18. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ How To Use Radio Equipment 1. Listen to the channel before transmitting to assure that it is not in use. 2. Press the transmit button for one second before speaking. 3. Speak at close range, approximately 2 inches, directly into, or across the face of the microphone. 4. Speak slowly and clearly. Pronounce each word distinctly, avoiding words that are difficult to understand. (Continued)

19. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ How To Use Radio Equipment 5. Speak in a normal pitch, keeping your voice free of emotion. 6. Be brief. Know what you are going to say before you press the transmit button. 7. Do not waste airtime with unnecessary information.

20. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Hand Signals

21. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Case Study Recap Review and discuss the case study.

22. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Summary When you are transmitting: 1. Plan what you are going to say 2. Identify your vehicle and who you are calling 3. Be brief 4. Use plain English 5. Pronounce your words clearly 6. Spell confusing words phonetically 7. Repeat directions and medical orders

23. Lindsey/Patrick Emergency Vehicle Operations © 2007 by Pearson Education, Inc. Upper Saddle River, NJ Summary Remember your radio etiquette: 1.Listen before you speak 2.Depress the microphone key for one second before speaking 3.Talk with the microphone close to your mouth