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NDOC Two-Way Radio Etiquette DON’T SOUND UNPROFESTIONAL!!

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Presentation on theme: "NDOC Two-Way Radio Etiquette DON’T SOUND UNPROFESTIONAL!!"— Presentation transcript:

1 NDOC Two-Way Radio Etiquette DON’T SOUND UNPROFESTIONAL!!

2 Why Do we need Etiquette on the Radio? In this era of communication, any person may own and operate a scanning devise that will allow them to listen to radio traffic inside a prison setting. If you communicate in an unprofessional manner, the whole department then becomes unprofessional.

3 What is a Two-Way Radio? Technically, it is known as a portable transceiver as it operates on batteries and is capable of transmitting and receiving on specific frequencies

4 This is What you are Looking For We call them Portable Radios

5 Orientation AntennaAntenna Power/VolumePower/Volume Channel SelectorChannel Selector SpeakerSpeaker Key (push-to-talk)Key (push-to-talk) MicrophoneMicrophone BatteryBattery

6 Orientation/Top View Emergency Button (Orange) Channel Selector Front Power/Volume

7 External Hand-set

8 Installs onto the back of the devise Battery

9 Using a Portable Radio  Make sure radio works  Conduct radio check  Secure radio in proper holster  Be professional

10 5 Steps to Success Engage Brain Form a Concise Thought Key the Microphone Pause Briefly Articulate your Message

11 Things to remember oKey mic. and count to two then talk  (Don’t count to two out loud) oSpeak clear oTurn out of the wind oSpeak loud but do not yell oDo not use 10 codes

12 DO’S u Be Professional - business use only u Have something worthwhile to say u Be brief and to the point u Listen before you begin your transmission u Engage brain before mouth u Remember - everyone can hear you u Speak directly and clearly in plain English u Acknowledge the receipt of all messages

13 DON’TS  Don’t “Step” on other’s transmissions  Don’t talk too much  Don’t use profanity or joke around  Don’t lose the radio  Don’t shout into the radio  Don’t turn the volume to max  Remain calm and speak clearly  Remember the radio is not a telephone

14 Brevity is Important u Officer u Officer down (Imminent Danger) u Man u Man down (Injured Inmate) u Need u Need Back-Up - - (Potential of Danger) u Need u Need Assistance (Non-emergency)

15 Calling for Assistance u Consistency is important. u Repeat assistance call two times. u Indicate any special instructions. I.e. # staff needed, where to enter, restraint, medical required, etc. u When situation is under control, communicate an “All Clear”.

16 Confidentiality u Keep staff’s names off the radio u Keep inmates names off the radio (if possible) u Inmates & Public can hears transmission u Can compromise security

17 Manners and Decorum: Never Use:  Profanity  Jokes  Names  Insults Always be:  Courteous  Professional  Clear  Concise

18 Radios are meant to be used only for the safe and secure operation of the facility and every communication should be treated as though it were going into a log


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