1. Communicating Chapter Fifteen Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.

2. Learning Objectives LO 1 Discuss important advantages of two-way communication. LO 2 Identify communication problems to avoid. LO 3 Describe when and how to use the various communication channels. LO 4 Summarize ways to become a better sender and receiver of information. 15-2

3. Learning Objectives (cont.) LO 5 Explain how to improve downward, upward, and horizontal communication LO 6 Summarize how to work with the company grapevine LO 7 Describe the boundaryless organization and its advantages 15-3

4. Interpersonal Communication  Communication  The transmission of information and meaning from one party to another through the use of shared symbols 15-4

5. A Model of One-Way Communication 15-5 Figure 15.1

6. The Virtual Office  Virtual office  A mobile office in which people can work anywhere, as long as they have the tools to communicate with customers and colleagues. 15-6

7. Media Richness  Media richness  The degree to which a communication channel conveys information. 15-7

8. Adding Power to Your Presentation 15-8 Table 15.1

9. Adding Power to Your Presentation 15-9 Table 15.4

10. Listening  Reflection  Process by which a person states what he or she believes the other person is saying 15-10

11. Information Loss in Downward Communication 15-11 Figure 15.2

12. Organizational Communication  Coaching  Dialogue with a goal of helping another be more effective and achieve his or her full potential on the job. 15-12

13. Organizational Communication  Open-book management  Practice of sharing with employees at all levels of the organization vital information previously meant for management’s eyes only 15-13

14. Organizational Communication  Horizontal communication  Information moving between people on the same hierarchical level  allows sharing of information, coordination, and problem solving among units  helps solve conflicts  provides social and emotional support to people. 15-14

15. Informal Communication  Grapevine  the social network of informal communications.  provides people with information  helps them solve problems  teaches them how to do their work successfully 15-15