1. 1 FASAN – Improved use of systems for traffic information in case of incidents Anders Lindkvist Movea Trafikkonsult

2. 2 Mobile phones Incident data collection, processing and dissemination Aim: - to investige the information flow from source to traffic message - to examine VMS message formulations

3. 3 Information Process International experiments Examination of information paths Deep interviews key actors Experiments Focus groups Field study Data collection Interviews Analyses Proposal Benefit estimations Stockholm area Activities in the Fasan-project

4. 4 ParameterResultComment 1. Time from notification at SOS to message arrival at Stockholm TIC 6,7 minutes averageHardly ever below 3 minutes 2. Time from message arrival Stockholm TIC to start action plan (incl registration, verification) 8,6 minutes averageOver 12 minutes for more than 20% of the records 3. Time from start of action plan to closing it 59 minutes average Information flow lead times for 350 investigated messages from SOS Two years ago

5. 5 Other shortcomings in the information flow Road works There is a lack of knowledge about road works especially on the local road network The information about the actual status of road works is often missing (start, changes during ongoing work affecting traffic, finished) Events Knowledge about events at the TIC is insufficient and often missing

6. 6 Possible reasons for the long lead times 1.Priority 2.Communication 3.Routines Police Fire dept Radio stations Other media Other authorities Other Road Administration Regions Organisations etc Fire wall Road Admin Hq TRISS

7. 7 Police Rescue service SOS Centre City Traffic Admin Stockholm TIC Cordcom TRISS/CTS Common Information Export Joint Webb Service for Information Exchange Police oper. Events Rescue oper. Events Road works Incidents Road works Weather

8. 8 Example of window for Joint Webb Service

9. 9  Expanded functionality (to include power supply, water supply and telecommunication)  New user groups (media, public transport operators etc.)  Integration of this service in existing systems  A common national platform  A tool for crisis management Deployment strategy of Joint Web Service

10. 10 Another webb application in operation in the Southern Region Road Admin Skåne Banverket Skånetrafiken Malmö Lund Helsingborg

11. 11 New national directives - FIFA 1.More explicid requirements in contracts incl possible penalty at mismanage 2.A more unified internal way of dealing with road works in different regions throughout the country 3.Administrative tool for digital handling Entrepreneur FIFA TRISS LTF RDT TIC Traffic Eng. Information channels Authorities, City Administrations etc Improved information about Road Works

12. 12 Messures to improve information processing at TIC Provide support for operators to become more updated by facilitate listening to police and rescue patrol conversation facilitate listening to active Radio Stations improve the operator support system adjust the routines for registration and actions reconsider the policy for distributing non-verified information engage certified drivers to report incidents etc on dedicated phone number But most important  Operators with the right attitude and knowledge about traffic

13. 13 Example of VMS-messages User surveys 3 km Vague More evident

14. 14 Thank you for your attention ! anders.lindkvist@movea.se