1. Traditional “Hats” Worn by Superintendents

2. Accountant Company Monies Impacts Bottom Line Purchase Orders & Backcharges Typical Subdivision – 30 homes @ $250K = $7.5M 30 homes @ $400K = $12M CHA-CHING$$$$$$$$$$$

3. Administrator All Phases of Construction Company Policies Management of Assets Trade Payment Approvals Product Quality Control

4. Architect Interprets & Clarifies Blueprints Manages Red Line Prints Provides Direction

5. Coordinator The Conductor Orchestrates Entire Process Makes All Necessary Arrangements. Works with Other Departments.

6. Communicator Keeps All Parties Informed, Up-to-Date Verifies Information with Trade Partners Information “Funnel”

7. Customer Service Primary Customer Contact for Construction-Related Questions Professionalism Communication Skills Service Mind-Set

8. Diplomat Deals with Many Different People and Types of People Buyers, Trade Partners, Inspectors, Etc. Minimizes Friction Requires Tact

9. Director Fills On-Site Leadership Role Guidance to Trade Partners Ultimately Responsible for Final Product “Makes it Happen!”

10. Documenter Keeps Written Records Schedules, Punch Lists, Notes Incident Documentation Must be Thorough & Accurate

11. Enforcer Ensures that Trade Partner Obligations are Met Ensures Adherence to Company Policy & Guidelines Signs Off On All Work

12. Engineer Must Grasp Basic Engineering Concepts Must Be Able to Interpret Documentation & Instructions Related to Engineered Repairs

13. Inspector Visually Checks all Work Quality, Accuracy, Code Compliance No Substitute for Personal Inspection

14. Investigator Researches Issues, Challenges, Discrepancies, & Problems Seeks Answers When Questions Arise

15. Judge & Jury Makes Decisions that Affect Company’s and Trade Partners Profitability Weighs factors When Determining Back Charges Must be Fair

16. Laborer Pitches in as Needed to Keep Community Clean Actively Helps to Control Community Housekeeping Must be Able and Willing to Use a Broom & Shovel

17. Leader As a Supervisor, Must Set Example for Others. Must be “Take Charge” Must Accept the Responsibility Ultimately Responsible for Everything

18. Liaison Field Middle-Man with Internal & External Customers Must be Able to Deal With Wide Variety of People

19. Manager Responsible for Entire Construction Process Plans, Coordinates, Inspects See the Rest of This List!!!

20. Motivator Facilitates a Profitable, Safe, Fair Work Environment for Trade Partners A Positive Attitude is Contagious You Cannot Motivate Others - ???

21. Negotiator Acts in Company’s Interests at All Times Must Be Able to Deal Effectively Equitable, Fair Win – Win is Goal

22. Partner Deals with Trades in a Manner that is Fair and Profitable for All. Mismanagement of Trades Costs Somebody Money. Cannot Build Homes Alone!!!

23. Planner Must Look to the Next Day, the Next Week, and the Next Month Must Be Mindful of Tomorrow’s Potential Problems Today. Cannot Operate Day-to-Day

24. Policeman Ensures Safety of Workers, Buyers, Residents Protects Company Assets Enforces Company Policy, State & Local Laws Contacts Authorities When Necessary

25. Promoter Positive Company Image Positive Industry Image Reinforces Attributes to Customers Never Airs Dirty Laundry

26. Psychologist Reads People’s Personality Types Deals with Them on Their Level Handles People on Case by Case Basis

27. Punch-Person Compiles Lists of Correction Items Conveys Outstanding Lists to Trade Partners Handles Minor “Finishing Touches” Personally

28. Quality Controller Visually Inspects All Work Ensures Company Standards Being Met Ultimately Responsible for Finished Product

29. Referee Mediator for Trade Partner Disputes Resolves Issues & Challenges Keeps Order on Job Site Proactively Manages Trades

30. Safety Enforcer OSHA Requirements Keeps Clean, Safe Community Acts Quickly & Decisively When Needed

31. Scheduler Keeps Work Moving Forward Works Needs to Happen Each Day Documents Scheduling Process Updates & Maintains Scheduling Drives the Machine

32. Security Guard Protects Company Assets Secures Homes at Night Works to Minimize Theft & Vandalism Treats Company Property Like Their Own

33. Team Member Works Closely with Other Departments Sales, Land, Purchasing, Support Sees the “Big Picture”

34. Trainer Teaches, Guides, Mentors Molds New Staff Members Company Philosophy, Guidelines, Culture