1. Consulting Services

2. The Institute of Medicine’s call for action affirmed the need for a “Business Excellence” approach in the delivery of emergency care Inspiration to Create EmEx

3. Business Excellence Commitment to performance improvement Key areas of focus –Empower staff –Improve processes –Incorporate best practices –Exceed expectations for patients and internal customers

4. The Seven Pillars of Emergency Care “Balanced Scorecard” Safety … quality, outcomes, commitment Satisfaction … reputation for excellence Solvency … lean processes, coding, UM Space … facility/equipment function Staff … staffing, credentials, retention Support … administration/medical staff Systems … processes, care paths, technology

5. EmEx’s Universal ROI Improved Patient Care and Safety –Maximize care quality –Decrease malpractice claims Increased Efficiency –Maximize revenue –Minimize turnaround times –Decrease costs Enhanced Reputation and Goodwill –patients more satisfied –staff more professionally satisfied –medical staff more likely to refer cases

6. EmEx-Consult Rapid Improvement Plan

7. EmEx-Consult provides a comprehensive on-site analysis to assess your ED and create a personalized rapid improvement plan. EmEx-Consult Rapid Improvement Plan

8. Philosophy Identify high-value ED improvement opportunities Relay solutions that satisfy key stakeholders –nurses, physicians, administrators, medical staff Improve efficiency and reduce waste, especially regarding ED throughput Identify best practices for implementation EmEx-Consult Rapid Improvement Plan

9. Consulting Team Emergency physician with ED operations expertise Emergency nurse or second emergency physician 30 total on-site hours over 2 days EmEx-Consult Rapid Improvement Plan

10. Benefits Improve ED performance Identify practice gaps Prioritize solutions Implement best practices Optimize ED throughput Enhance relationships between ED stakeholders EmEx-Consult Rapid Improvement Plan

11. Differences from Other Consultants EmEx-Compare, our benchmarking/survey service, is used to obtain a 360-degree pre-engagement review An emergency physician with ED operations expertise is always on the consulting team We are independently owned (other consultants may have recommendation biases related to their parent company) EmEx-Consult Rapid Improvement Plan

14. EmEx-Transform Emergency Department Transformation

15. Methodology Hands-on, 6 month consulting engagement Collaborative approach Involve staff from all involved departments Flatten decision making processes Improve efficiency (particularly ED throughput) Reduce waste Implement best practices Transform your ED into a top performer EmEx-Transform Emergency Department Transformation

16. Consulting Team Emergency physicians and emergency nurse practitioners with ED operations expertise 2 or more consultants travel to your hospital at least twice a month during the 6 month engagement On-site team is fully engaged in all aspects of the performance improvement process Our team can work clinical shifts in your ED during the engagement, if desired (depending on availability) EmEx-Transform Emergency Department Transformation

17. Benefits Improve ED performance Optimize ED throughput Minimize LWBS rates Implement best practices Maximize staff satisfaction Improve patient satisfaction Enhance relationships between ED stakeholders EmEx-Transform Emergency Department Transformation

18. Differences from Other Consultants EmEx-Compare, our benchmarking/survey service, is used to obtain a 360-degree pre-engagement review Our consultants are practicing emergency physicians and nurses with ED operations experience We are independently owned (other consultants may have recommendation biases related to their parent company) EmEx-Transform Emergency Department Transformation

19. EmEx-Optimize Performance Monitoring and Improvement

20. EmEx-Optimize provides long-term performance monitoring and improvement for a 1, 2, or 3 year period after completion of EmEx-Transform EmEx-Optimize Performance Monitoring and Improvement

21. Consulting Team Fine-tune processes and maintain successes Monthly on-site visits throughout engagement Our team is fully engaged in all aspects of the performance improvement process and fully available to you Assist in setting and achieving goals Mentor your emergency department team

22. EmEx-Compare, EmEx-Award Benchmarking and Recognition Services See separate slide presentation

23. EmEx-Contact Patient Callbacks / Discharge Phone Calls See separate slide presentation

24. EmEx-Dashboard Interactive Performance Dashboard See separate slide presentation

25. Improving Performance Recognizing Excellence info@emergencyexcellence.com www.emergencyexcellence.com 1-877-700-EMEX