1. HR Initiative 2013 Symposium October 22, 2013 1

2. HR: Agenda 20 Minute Presentation –Team –Opportunity Statement –Initiative Scope –Survey –Sysnet Redesign 40 Minutes for Feedback 2

3. HR: Team Presidents: Scott Kalicki (LRCC), Lynn Kilchenstein (NHTI), Alicia Harvey-Smith (RVCC) System Office: Ron Rioux, Sara Sawyer, Shannon Reid, Kristyn Van Ostern 3

4. Human Resources Strategic Initiative The goal of the HR initiative is to foster an environment where CCSNH is an employer of choice and works to continuously improve employee engagement through enhanced communication One of four strategic initiatives that the Board of Trustees asked the Chancellor to focus on as part of the 2014 Strategic Plan 4

5. HR: What is an Employer of Choice? 5 Fortune defines a “Best Company to Work For” as: A place where employees: Trust the people they work for; Have pride in what they do; and Enjoy the people they work with A place where employers: Achieve organizational objectives Work with employees who give their best Work together as a team in a trustful environment We need your help to define it for CCSNH and will get your feedback in the next part of our agenda.

6. Employer of Choice Success Factors Committed and engaged employees Strong financial performance - ability to weather economic downturns Strong market presence - consistently outperform competitors, customer satisfaction & loyalty Best business practices and programs Innovation, creativity, & risk taking 50% less employee turnover than competitors Easier employee and management recruitment 6

7. HR: “Employer of Choice” Initiative Team focused on simultaneously setting the stage for continuous improvement by creating a process for more regular feedback and process/system improvements. 1.Initiating an employee engagement/climate survey across CCSNH 2.Redesigning Sysnet to become a home for transparent internal communications and information about CCSNH and each of the seven colleges 3.Identifying system processes that need to be modified to achieve efficiency and consistency, and recommending ways to share internal and external best practices 7

8. HR: Employee Engagement Survey Goal – Survey Employee Opinions & Perceptions of Workplace Timeline Define – Winter, 2014 Kick Off – Spring, 2014 Results – Fall, 2014 Repeat Process – Every 2 years Structure Independent/External Survey Firm No personal info Data compiled across CCSNH and by college Action - Identify areas of improvement & develop practices, policies, and behaviors that enhance the workplace 8

9. HR: Sysnet Redesign: Goals Reorganize content to create intuitive, useful information hub for CCSNH faculty and staff Include content that engages our system-wide community and reinforces our mission and values Branded look and feel similar to CCSNH website 9

10. HR: Sysnet Redesign What information is on Sysnet? Policies and forms Help and FAQs for employees Employment and benefits information Communications from Chancellor Institutional research Strategic initiative information & updates Employee discount program info Wellness newsletters Phone directories Info from Grants department, IT, HR, Audit And more 10

11. HR: Sysnet Today 11

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13. HR: What content do we want to see on Sysnet? For example… Shared information IR data, policies Professional development Training videos, articles on topics of interest Mission reinforcement Photo galleries Building Community Announcements of new college and system office hires, promotions, departures College directories, Calendar of system-wide events Your ideas? 13

14. What mechanism would you like to see put in place to collect your feedback and suggestions? HR: Feedback What does being an employer of choice mean to you? 14 What system processes need to be changed to improve the performance of your duties? What types of on-site professional development do you want to engage in? What strategies do you recommend to enhance internal communication? What serves as a good motivator for you in your workplace? What would you like to see on Sysnet?

15. HR: Feedback What does being an employer of choice mean to you? 15

16. HR: Feedback What serves as a good motivator for you in your workplace? 16

17. HR: Feedback What types of on-site professional development do you want to engage in? 17

18. HR: Feedback What strategies do you recommend to enhance internal communication? 18

19. HR: Feedback What mechanism would you like to see put in place to collect your feedback and suggestions? 19

20. HR: Feedback What system processes need to be changed to improve the performance of your duties? 20

21. HR: Feedback What would you like to see on Sysnet? 21

22. HR: Feedback Questions? HRInit@ccsnh.edu 22