2. Electronic Delivery Using ILLiad For Document Delivery and Interlibrary Loan Borrowing at Virginia Commonwealth University by Shirley R. Thomas Virginia Commonwealth University July 2005

3. Background Monroe Park Campus James Branch Cabell Library Medical College of Virginia Campus (MCV) Tompkins-McCaw Library Resource Delivery Services Department Document Delivery Interlibrary Loan Centrally organized Locations in both libraries

4. Equipment and Software ILLiad 7.0.3.0 ILLiad Odyssey Aleph (Exlibris) Ariel 3.4 Adobe Acrobat 5 Fujitsu scanners ( 4220C, 4640S, SI4220c) Dell computers (712 MB, 21” monitors)

5. Electronic Delivery Document Delivery Services Odyssey Email of articles Interlibrary Loan Borrowing Ariel

6. Delivery Methods Fax Mail Hold for pick-up Electronic delivery via ILLiad Odyssey Electronic delivery via Ariel and ILLiad

7. Electronic Delivery 69.48% VCU ILLiad users 74.43% MCV users 66.9% Monroe Park Campus users

8. Document Delivery  ILLiad/Odyssey processing

9. Document Delivery cont’d  Document Delivery Scanning

10. Document Delivery cont’d Scanning

11. Document Delivery cont’d Electronic Delivery of Full-Text Articles Sample e-mail option for full- text article

12. Electronic Delivery for ILL Borrowing  ILLiad Main Menu Borrowing

13. Electronic Delivery for ILL Borrowing cont’d  Electronic Delivery Processing

14. Electronic Delivery for ILL Borrowing cont’d  Electronic Delivery Processing 2

15. Electronic Delivery for ILL Borrowing cont’d  Electronic Delivery Processing 3

16. Electronic Delivery for ILL Borrowing cont’d  Charging

17. Electronic Delivery for ILL Borrowing cont’d  Delivery

18. Electronic Delivery for ILL Borrowing cont’d  Users’ View

19. Closing Advantages Reduction of supply usage. Reduction of staff and user time. Improved convenience for users. Ability to route ILL borrowing requests between libraries. Issues/Disadvantages Non-electronic delivery users Bad e-mail addresses Adequate IT personnel for support Document Delivery Routing requests Inserting missing pages ILL Borrowing Glitches in the system Incorrect Ariel IP address Public services staff support

20. Electronic Delivery Using ILLiad For Document Delivery and Interlibrary Loan Borrowing at Virginia Commonwealth University Shirley R. Thomas Virginia Commonwealth University srthomas@vcu.edu 804-828-1706