1. ILLiad International Conference, March 13-14, 2008 Optimizing Workflows and Sprucing up ILLiad ILLiad Workspace architecture Workflow Policies Personnel Susan P. Lieberthal, Head, Interlibrary Loan and Business Librarian, Stony Brook University Libraries

2. ILLiad International Conference, March 13-14, 2008 ILLiad Web pages Authentication Lending log on Z39.50 Odyssey

3. ILLiad International Conference, March 13-14, 2008 Sample Web Page That Needs Updating!

4. ILLiad International Conference, March 13-14, 2008 Architecture Good workflow? Maximizing space Open plan office is noisy

5. ILLiad International Conference, March 13-14, 2008 Entrance

6. ILLiad International Conference, March 13-14, 2008 Mail Pickup and Delivery

7. ILLiad International Conference, March 13-14, 2008 Borrower and Two Lenders

8. ILLiad International Conference, March 13-14, 2008 The Two Lenders

9. ILLiad International Conference, March 13-14, 2008 Student Workstation and Document Delivery Desk

10. ILLiad International Conference, March 13-14, 2008 Lots of Old Furniture and One Dining Room

11. ILLiad International Conference, March 13-14, 2008 One Borrower Needs Own Office and Head of ILL Shares Space

12. ILLiad International Conference, March 13-14, 2008 Scanning

13. ILLiad International Conference, March 13-14, 2008 Workflow Where are your scanners? Mailing workflow UPS, FedEx, couriers, USPS Obtaining items from branches

14. ILLiad International Conference, March 13-14, 2008 Policies Value of Policies manual “Abusing” patrons Document delivery expansion Value of written instructions for ILLiad processes Billing, budgeting, money

15. ILLiad International Conference, March 13-14, 2008 Personnel Divided workflow between lending and borrowing? Are you short staffed? How many staff/students is optimal? How do you get people to get along? How much do they need to get along? Strategies for problem solving

16. ILLiad International Conference, March 13-14, 2008 Conclusion: Are We Happy Yet? Users Borrowing Staff Lending StaffLending Libraries Susan P. Lieberthal Susan.lieberthal@stonybrook.edu 631-632-9951Susan.lieberthal@stonybrook.edu