Download presentation
Presentation is loading. Please wait.
Published byMarshall Eaton Modified over 8 years ago
1
1 Leading from the Middle Meeting the Challenges of Leadership in the Federal Government Cathy Kreyche Communications Strategist Management Concepts FMA Zone 4 Meeting August 6, 2004
2
2 Training Overview From Managing to Leading Generations at Work The “Ideal” Leader Leading Yourself Practicing Leadership in the Federal Government Leadership Development Plan
3
3 Ground Rules
4
4 I. From Managing to Leading
5
5 EXERCISE What do leaders do? What do managers do?
6
6 What do managers do? What do leaders do? Managers manage things – processes, models, and systems Leaders lead people – work with people and their emotions Managers do things right; leaders do the right things Managers control; leaders think about the future – dreams, missions, strategies, purpose
7
7 Supervisors and Managers as Leaders in the Federal Government “In the 21 st century, first-line supervisors must do more than manage a budget, review work for technical accuracy, and analyze program. They also must communicate their organization’s vision, lead change, build high-performance work teams, and coach and mentor employees—all while coping with enormous challenges and change.” (First Line Supervisors in Federal Service: Selection, Development and Management, February 2003, Report by NAPA, the National Academy of Public Administration, p. 13)
8
8 What Is Leadership? Leadership is the accomplishment of a goal through the direction of human assistants. The man who successfully marshals his human collaborator to achieve particular ends is a leader. W.C.H Prentice (Harvard Business Review, 1961)
9
9 What You Need to Lead Goal – something you want to accomplish People – “resources to help you achieve the goal Vision – to inspire people to achieve the goal
10
10 Who do you think of when you think of a leader?
11
11 Exercise Picture Yourself-- When Have You Exercised Leadership?
12
12 Looking at Leadership Leadership is service (not sacrifice) Leadership is a process, not a one-time event Leadership needs followers Leadership (often) occurs in the context of an organization
13
13 The Organizational Context Industrial Revolution –Manufacturing –Repeatable processes –Focus on output Parallel Rise of Bureaucracies –Based on hierarchy – Goal of bureaucracy – achieve large-scale goals through rationalization, regularity
14
14 19 th - and 20 th -Century Changes In Organizations growth of technology rise of service industries, information industries, “knowledge-based” organizations – what is valuable lies in what people know!
15
15 21 st -Century Organizations A mix: bureaucracy, production-oriented, knowledge-based (with changing technology!)
16
16 Private Sector Leadership Trends Participative Leadership Analytic Command and Control Leadership “Hot Groups” (high tech companies) Persistence of hierarchy
17
17 Private Sector/Public Sector Exchange of Ideas Industry to government: performance management/measurement, entrepreneurial government Government to industry: project management, command-and-control, finding a mission/higher purpose
18
18 Kinds of Leadership Charismatic Command Situational Participative Values-based
19
19 II. Leading Across Generations
20
20 Four Generations at Work Veterans/Traditionalists (1922-1943) Baby Boomers (1943-1960) Gen Xers (1960-1980) Nexters (1980-2000)
21
21 Source on Generations Zemke at al. Generations at Work
22
22 Federal Government Demographics
23
23 Veterans: Defining Cultural Events 1929: The Depression 1932: FDR Elected 1933: The New Deal 1934: Social Security established 1941: Pearl Harbor 1944: D-Day 1950: Korean War 1954: Brown v. Board of Education Cold War
24
24 Veterans: On the Job Assets Stable Detail oriented Thorough Loyal
25
25 On the Job Liabilities Difficulty with ambiguity and change Reluctant to buck the system Uncomfortable with conflict Reticent when they disagree
26
26 Baby Boomers: Defining Cultural Events 1955: Salk Vaccine Tested on the Public; Rosa Parks (Montgomery) 1957: First Nuclear Power Plant; Civil Rights Act 1960: Birth control pills introduced; John F. Kennedy elected president 1963: Martin Luther King leads March on Washington; JFK assassinated 1965: U.S. sends ground troops into Vietnam 1966: National Organization for Women (NOW) founded; Cultural Revolution in China 1967: American Indian Movement (AIM) founded 1968: Martin Luther King and Robert F. Kennedy assassinated 1969: First lunar landing; Woodstock 1970: Kent State University shootings; EPA established
27
27 Baby Boomers: On the Job Assets Service oriented Driven Willing to go the extra mile Good at relationship Want to please Good team players
28
28 Baby Boomers: On the Job Liabilities Uncomfortable with conflict Reluctant to go against peers May put process ahead of result Overly sensitive to feedback Judgmental of those who see things differently Self-centered Not naturally “budget minded”
29
29 Gen Xers: Defining Cultural Events 1972 Arab terrorists at Olympic Games 1972: Arab (Palestinian?) terrorists at Olympic Games 1973: Watergate; Energy Crisis begins 1976: Tandy and Apple market personal computers 1978: Mass suicide in Jonestown 1979: Three Mile Island; U.S. corporate layoffs; Iran holds 66 Americans hostage 1980: John Lennon shot and killed; Ronald Reagan inaugurated 1986: Challenger disaster 1987: Stock market plummets 1988: Terrorist bomb blows up Flight 103 over Lockerbie 1989: Exxon Valdez oil tanker spill; Fall of Berlin Wall 1991: Operation Desert Storm 1992: Rodney King beating videotaped; Los Angeles riots
30
30 Gen Xers: On the Job Assets Adaptable Technoliterate Independent Not intimidated by authority Creative
31
31 Gen Xers: On the Job Liabilities Impatient Poor people skills Inexperienced Cynical
32
32 Nexters: Defining Cultural Events Child focus Both parents working Oklahoma City bombing Technological advances Columbine
33
33 Nexters: On the Job Assets Collective action Optimism Tenacity Heroic spirit Multitasking capabilities Technological savvy
34
34 Nexters: On the Job Liabilities Need for supervision and structure Inexperience, particularly handling difficult people issues
35
35 Leadership Styles Veterans – Directive – Executive Baby Boomers – Collegial – Consensual – Benignly despotic – Participative
36
36 Leadership Styles (cont.) Gen Xers – Reaction vs. command-and-control system – Fair, competent, straightforward – Blunt – Skilled at corporate politics Nexters???
37
37 Exercise: Generational Perspectives
38
38 Bridging the Gap Mentoring (up and down) Just understand me Channeling positive qualities
39
39 III. The “Ideal” Leader
40
40 Exercise: The “Ideal” Leader Best leaders you know personally What characteristics and qualities make/made them a good leader?
41
41 Key Leadership Qualities Identified in the Govt: ECQs ECQs = Executive Core Qualifications (see handout)
42
42 Leadership Challenge in the Federal Government OPM Study: 36% of federal workforce does not see federal leaders as great, or even good
43
43 How Do You Build Great Leaders? Lessons from the IRS Leadership Development Program - James Trinka, Office of Strategic Human Resources
44
44 IRS’s Problem Leaders affect –employees’ commitment to agency mission and business goals, –how they assess their career and personal development opportunities, –how employees judge their own level of empowerment, –how employees see the skills – interpersonal and technical—of their immediate supervisor
45
45 IRS’s Belief Developing great leaders can create commitment and connection to agency mission needed to achieve high-performing, effective government
46
46 Leadership Development at IRS 360-degree assessments of 695 executives, managers, and first-line supervisors Identified 21 leadership competencies Asked: What distinguishes good leaders from great leaders?
47
47 What IRS Found 11 strengths found in great leaders 5 “fatal flaws” Address “fatal flaws” Focus on developing strengths
48
48 Fatal Flaws Technical credibility Business acumen Influencing/negotiation Develop others Communication
49
49 11 Strengths Found in Great Leaders Communication Service motivation Strategic thinking Developing others Group leadership External awareness Influencing/negotiating Business acumen Political savvy Problem solving Technical credibility
50
50 IRS’s Conclusion Leaders make a great difference Building strengths more important than focusing on weaknesses
51
51 Old and New Models of Leadership Development Old: Improve Weaknesses New: Build on Strengths
52
52 Exercise: Assessing Your Leadership Strengths
53
53 IV. Leading Yourself
54
54 Leadership Is Service, Not Sacrifice!
55
55 3 Keys to Leading Yourself Self-knowledge Self-care Identifying your purpose
56
56 Self-Knowledge: Our Internal Resources Thoughts Feelings Desires Voice Risk-taking
57
57 How do we develop our internal resources?
58
58 Developing Our Internal Resources Noticing, observing ourselves, practicing Meditation, quiet time, writing, creative pursuits Practice Lightening up!
59
59 Leading Yourself through Self-Care Get enough sleep Eat healthy foods Exercise regularly
60
60 Taking Charge of Your Workday Identifying “emergencies” Practice good time management, email management Take time out for the important/not urgent
61
61 Developing a Network of Consultants Both inside and outside the government Provide sanity checks, fresh ideas, expertise, feedback, perspective
62
62 Exercise: Identifying Your Purpose What goal would you like to see accomplished in your organization? How can you exercise leadership to see it accomplished?
63
63 V. Practicing Leadership in the Federal Government
64
64 Exercise: Obstacles to Exercising Leadership
65
65 Leading Bosses and Other Stakeholders
66
66 Groups and Leadership Role of groups in achieving goals –Greatest accomplishment by groups –Organizing Genius (Warren Bennis) Harnessing the power of groups –Vision/motivation/expertise –Establish expectations –Grow the team Develop bonding rituals Create inclusive atmosphere Share knowledge and power Tap into people’s strengths Re-channel energy
67
67 Exercise: Leading Up and Down the Organization
68
68 VI. The Leadership Development Plan (Handout)
69
69 Exercise: The Leadership Development Plan (Handout)
70
70 Contact Information Cathy Kreyche Ckreyche@managementconcepts.com (703) 270-4165
Similar presentations
© 2024 SlidePlayer.com Inc.
All rights reserved.