1. Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Avaya Contact Center Solutions for IP Office Ref: v2 Avaya Contact Center solutions for IP Office Business Partner Jan30th 2014

2. 2 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy 2 Agenda  Avaya midmarket collaboration  Midmarket Contact Center Opportunity  Avaya Contact Center Solutions for IP Office  Partner Business Proposition  Tools for your Success

3. 3 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Avaya IP Office A Simple, Powerful Midmarket Collaboration Solution Virtualized software, dedicated server, or appliance Supporting 2000 users with a full suite of UC, mobility and collaboration tools Supporting 2000 users with a full suite of UC, mobility and collaboration tools

4. 4 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Avaya Midmarket Collaboration Solution Simple, Powerful & Affordable Security Networking Mobility UC Video Contact Center by DevConnect

5. 5 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Avaya Midmarket Collaboration Solution Simple, Powerful & Affordable Security Networking Mobility UC NEW! Contact Center Feb 28th Video

6. 6 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Contact Center Opportunity forMidmarket forMidmarket

7. 7 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy IP Office Contact Center Opportunity for 2014 Segmented by agent seats MZA, The Global Telecommunications Market, The World Contact Centre Market Forecast Volume, October 2013 371,000675,000 1,045,000 15% 28% 43% 2,400,000 Total agent seats

8. 8 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy 8 Selling the Construct Reduces # of Competitors It’s a close race between Avaya and Cisco - Others Trail Behind 1% of market share across the full solution construct* can potentially generate over $500M in incremental revenue Source: Avaya Strategic Analysis and Market Intelligence Team, Avaya June 2013 Market Demand Forecast, Canalys 2Q2013 WW Call Control Report: Under 1000 segment captures excludes very large enterprise systems of 1000+ *Full Solution Construct = call control plus corresponding apps, video, devices, networking..)

9. 9 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Customer Experience Has Evolved % using channel to communicate with organizations WEB CHAT

10. 10 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy 10 The Bottom Line  Midmarket represents a big opportunity  Segment has money and interested in UC and telephony  Looking to spend – technology that is vital to survival  Highest growth –Organizations with 250 - 2000 people or enterprise branch  Customer needs reside in 3 prime selling areas: –Collaboration (audio, video, web) –Customer Interactions (multichannel CC) –Mobility and BYOD (clients, security, management, accessibility)  Solution: IP Office Construct –4 deployment models (S/W, Appliance, Virtual, Hybrid)

11. 11 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy 11 Competing for the Midmarket  Cohesive, powerful single vendor pitch – from a market leader –Greater opportunities to compete in midmarket contact center space  Install base is prime for upsell: –375,000 businesses use IP Office!  Increase constructs and average selling price  Simple to deploy at a highly competitive price  Market Leadership  #1 in Contact Center ACD with 30.5% global market share 1  Technology Leadership  Avaya Contact Center Solutions consistently named a leader in the Gartner Magic Quadrant for the last 13 years 2  Enterprise Leadership  95% of all Fortune 500 companies are running Avaya Solutions Today. 3 1.Gartner (Avaya External Use Market Share Summary - August 2013) 2.Gartner MQ for CC; Avaya News release 3.Business Analytics Company Revenue, Sales In/Sales Out SoldTo Revenue (based on product revenue in the last 5 years and/or maintenance revenue in the last years.) and Fortune 500 List 2013

12. 12 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Avaya Contact Center Solutions for IP Office Avaya Contact Center Solutions for IP Office

13. 13 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Contact Center Solutions for IP Office  Avaya Contact Center Solutions for IP Office extend Avaya innovation in customer experience management to midsize businesses, with the simplicity and value many of them require.  These solutions, optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experience to increase revenue, and agent efficiency to reduce cost. Customer Value Proposition

14. 14 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Avaya Contact Center Solutions for IP Office Voice Multi-channel Integrated advanced applications Suite-based enterprise features (HA, session mgmt.) 400 5 2503050 100 Primary Competitors:  ShoreTel  Voxtron (BT)  Altitude  Presence Primary Competitors:  Genesys Express  Cisco UCCx  Altitude  Presence  Huawei Primary Competitors:  Genesys  Cisco  Interactive Intelligence  Altitude Primary Competitors:  Genesys Express  Cisco UCCx  Altitude  Presence  Huawei Avaya Contact Center offers based on Avaya Aura Avaya Aura Contact Center Suite for Midsize Enterprise (AACC-M) Avaya Aura Call Center Elite for Midsize Enterprise (Elite-M) Competitors:  Cisco UCC-X  Interactive Intelligence CIC  Aspect  Shoretel  Genesys Express  Huawei  Shoretel  Etc. Avaya Contact Center Select GA June 24 Avaya IP Office Contact Center GA Feb 28 Contact Center Solutions for IP Office

15. 15 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Avaya IP Office Contact Center Planned GA 28 th February Supported in US, Canada, UK, Australia, New Zealand and India - English only in first release

16. 16 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Scalable 5 to 100 agents Single site or across the enterprise Powerful Multichannel Call recording for all agents/supervisors Simple Easy to install Intuitive to use Avaya IP Office Contact Center

17. 17 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Avaya IP Office Contact Center is Multichannel Contact Center Universal Queue Email Chat, Call Back Voice Customer / prospects Contact Center Resources Media-specific Skills-based routing and Channel prioritization Contact Management Agent Groups Agents External Destination Waiting Announcements IVR Agents

18. 18 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy 18 Avaya IP Office Contact Center Simplicity Collect Customer data Install IPOCC Software Import Customer data Customize To customer needs Windows MSI About 2-3 h for 20 Agents About 1 h for 20 Agents Depends on requirements Excel

19. 19 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy 19  Any mix of voice, email, web chat –It’s how your customers customers wants to do business!  Skills-based routing –Delivers optimum customer experience  Outbound campaigns - Preview & progressive dialling –Drive greater revenue, increase agent efficiency Email Chat, Call Back Voice Supported in US, Canada, UK, Australia, New Zealand, India (English only) IP Office Contact Center Powerful features

20. 20 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy 20  Real time & historical reports –email/web/voice transactions  Powerful, customizable agent desktop –click to call, multichannel view etc  Call recording for every Agent and Supervisor –Improves agent performance, eliminate conflicts  Built in IVR promotes self service –Reduce agent handle time Supported in US, Canada, UK, Australia, New Zealand, India (English only) IP Office Contact Center Powerful features

21. 21 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy 21  Targets customers with up to 2000 employees, 5 to 100 agents  Single site or multiple locations across the enterprise –In the office –Remote Avaya IP Office Contact Center Scalable

22. 22 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Single site 5 to 30 agents 5 to 100 agents Up to 32 locations IP Office 500v2 R9.0.2 IP Office Server Edition R9.0.2 Multilocation Partner provided server or virtualized Runs IPOCC Avaya IP Office Contact Center Solution Configuration Application server VMPRO/contact recorder Partner provided server or virtualized Runs IPOCC

23. 23 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Partner Business Proposition

24. 24 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy 24 Why Sell Solutions? Partner Advantages  Expand the ways you engage with prospects and customers –Telephony, data networking/switches, security, services, video conferencing, contact center  Increase constructs and average selling price –High margin applications and complimentary products & services  Enhance your value to customers –Trusted advisor with comprehensive solution –Provide customers with a richer, more powerful UC&C solution  Develop more opportunities for up-sell & service / maintenance contracts

25. 25 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Up to 75% Increase in Revenue! Pitch the Full IP Office Construct 75% Increase! Note: Example includes IP Office, Networking, Video Solution for IP Office, Security, Install, Maintenance US Pricing, Assumes Co-delivery IPOSS (scale x 1,000) $ =000

26. 26 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Reach for the Midmarket 260% + Increase! (scale x 1,000) Note: Example includes IP Office, Networking, Video Solution for IP Office, Security, Install, Maintenance US Pricing, Assumes Co-delivery IPOSS $ =000

27. 27 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Fewer Codes – Simple Configuration IP Office Contact Center DescriptionList Price Base software (IP Office SE/500v2)$2184 Voice Agent license$649 Multichannel Agent license (add to voice agent license)$389 Supervisor license (includes voice and multi-channel)$1169  Less time designing the solution  Doesn’t require high level engineering expertise  Do budgetary designs on the fly The impact to your business

28. 28 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy 28 IPOSS for IP Office Contact Center  Additional revenue –Customize with your value add services  Cost reduction –Remote access improves resolution times, reduces dispatches –Multi-year support reduce renewal expenses  Layer onto existing IPOSS per-server pricing –24x7 or 8x5, Co-Delivery or Wholesale, 1, 3, 5 year options –Priced per agent/supervisor  Integrated into IPOSS quoting and ordering –Distributor and Avaya tools IPOSS is Required for IP Office Contact Center Solutions

29. 29 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy 29 IPOCC Per-agent Price Component: 1, 3, 5 year IPOSS 1-yr List Price Voice AgentMultichannel AgentSupervisor Agent WholesaleCo-DeliveryWholesaleCo-DeliveryWholesaleCo-Delivery 8x5 RTS$99.96$75.00$60.00$45.00$180.00$135.00 24x7 RTS$125.04$94.08$75.00$57.00$225.00$169.08 IPOSS 3-yr Prepay List Price Voice AgentMultichannel AgentSupervisor Agent WholesaleCo-DeliveryWholesaleCo-DeliveryWholesaleCo-Delivery 8x5 RTS$279.00$209.16$167.40$125.64$502.20$376.56 24x7 RTS$348.84$262.44$209.16$159.12$627.84$471.60 IPOSS 5-yr Prepay List Price Voice AgentMultichannel AgentSupervisor Agent WholesaleCo-DeliveryWholesaleCo-DeliveryWholesaleCo-Delivery 8x5 RTS$450.00$337.80$270.00$202.80$810.00$607.80 24x7 RTS$562.80$423.60$337.80$256.80$1,012.80$760.80

30. 30 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy 30 Contact Center Solutions for IP Office Easy Add-on Partner Certification Avaya Contact Center Solutions for IP Office degrees  Sales – 3 hours or less  One person holding the APSS to sell either solution  Design – 3 hours or less  One person for Avaya Contact Center Select  Implement and Maintain – 1 ½ to 3 days  One person per solution; targeted list price $1920/course APSS Sales Training (web-based) APDS Pre-sales Design Training (web-based) ASPS Implementation / Maintenance Training Avaya IP Office Contact Center Yes – Common Course Not Required Yes (targeted March 2014) Avaya Contact Center Select Yes (targeted April 2014)Yes (TBD) Existing SMEC Training & Certifications Required (Sales- 2 - APSS, Implement -1 AIPS, & Maintain – 1 ACSS) Existing SMEC Training & Certifications Required (Sales- 2 - APSS, Implement -1 AIPS, & Maintain – 1 ACSS) New

31. 31 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Unique Avaya Attributes Helping to increase your margins  Control inventory costs  Train on one product line  Compelling road map Single-vendor solution  Quick install  Off-line configuration  Margin rich, low cost support options ServicesServices  Low upfront investment  Virtual training option  Full Stack demo kit choices Start-up Costs  Whole Construct materials  Turnkey assets at reduced rates  Targeted promotions, programs  Global & local campaigns, events MarketingMarketing

32. 32 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy 32 What’s in it for You? Summary Short Sales Cycle Applications & Services & Services Faster to Implement Easy to Get Trained Better Margins

33. 33 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Avaya Contact Center Select Planned GA End June 2014

34. 34 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Avaya Contact Center Select Addressing sophisticated requirements  Target Customer: Up to 2000 employees and 30 to 250 agents  Derivative of Avaya Aura Contact Center (AACC)  Purpose built for the IP Office Platform  Integration to business process and 3 rd party applications  Voice, email, web chat, SMS, and fax  Avaya-supplied server or partner supplied server, virtualized software  Sold and supported globally Planned June 2014 Email Chat, Call Back Voice Fax SMS

35. 35 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Positioning Avaya Contact Center Solutions for IP Office Avaya IP Office Contact CenterAvaya Contact Center Select Important to the businessMission Critical to the business 5 to 100 agents30 to 250 agents SimplicityFeature richness Voice centric with multichannelBlended multichannel EnglishG-14  Position the right product first time  Based on size and growth  Requirements – now and future

36. 36 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Avaya Contact Center Solutions for IP Office Avaya IP Office Contact CenterAvaya Contact Center Select voice, email, web chat 5-100 agents voice, email, web chat, SMS, fax 30 – 250 agents Preview / progressive outbound calling Local or remote agents Skills-based routing Supervisors, reporting (real-time and historical), call recording Database directed routing English onlyG14 languages Futures under consideration:  Expanded localization  Turnkey H/W Appliance  SMS/Fax gateways Futures under consideration:  Advanced open interfaces  Applications (POM, AEP, WFO)  Social media integration  High availability  Enterprise management capabilities POM=Proactive Outreach Manager, AEP=Avaya Experience Portal, WFO=Work Force Optimization

37. 37 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy 37 Midmarket Avaya Contact Center Solutions Product Delivery Timeline Overview 1/28 Avaya IP Office Contact Center Press Release 2/28 Avaya IP Office Contact Center GA 3/3 Orderable ASPS test 1/22 APSS Training 2/7 APSS Cert Test 2/24 ASPS Training 4/1 ASPS Install Theory 4/29 Avaya Contact Center Solutions Launch 5/19 ASPS Lab End June 2014 Avaya Contact Center Select GA

38. 38 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy ToolsTools

39. 39 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Your Resources Available at announcement Partner pitch pack Customer deck Fact Sheet FAQ and Q&A documents Product offer document Check the Avaya sales portal for updates! Available soon! Customer References Competitive Information Feature videos Use Case scenarios eBook Solution Guide updates Sales Playbook updates

40. 40 Avaya – Confidential & Proprietary Use pursuant to your signed agreement or Avaya Policy Summary Avaya Contact Center Solutions for IP Office Contact Center is the fastest growing segment of is the midmarket Be a part of it! Simplicity you expect - Built on the proven IP Office software platform Cost effective capabilities to meet the growing demands of the midmarket