1. Private Cloud Service Delivery and Automation with Microsoft System Center 2012 Sean Christensen Senior Technical Product Marketing Manager Microsoft Corporation MGT330

2. Introduction Standardization, Self Service & Automation Solution Architecture Request Fulfillment and Automation Process Q&A

3. Self Service Service Delivery & Automation Deploy Configure Service Model DC Admin Operate Monitor Virtual Physical Public Cloud Private Cloud Virtual Machine Manager Operations Manager App Controller Service ManagerService Manager Orchestrator Configuration Manager Data Protection Manager Consumer Application Management Service Delivery & Automation Infrastructure Management

4. STANDARDIZATION SELF SERVICEAUTOMATION Give Consumers of IT services the ability to identify, access and request services as needed Controlled empowerment Request offerings displayed based on user role Intuitive, easy to navigate portal Self-service reporting Automate the processes and systems necessary to fulfill Consumer requests. Automate routing of requests for approval and manual steps Automate fulfillment of the service request Automate notifications Standardize the services provided by IT to Consumers Define the services to be offered Define the request offerings that will be part of a service offering Identify who needs to be involved (approvals, notifications, fulfillment) Create templates to capture process for request fulfillment Compliance with Regulation Increased Reliability Simplicity of Choice Increased Customer Satisfaction Reduced Costs Nothing Lost in Translation Faster Time to Delivery Reduced Costs Minimize Human Error

5. Service Delivery and Automation Architecture 3 rd Party Management Tools Service Catalog Templates Workflows CMDB Work Items Configuration Items Knowledge Reporting and data warehouse Self Service Standardization Automation EmailMobile Portal

6. IMPORTBUILDPUBLISH 123 INVOKE MONITOR 56 CREATE 4

7. IMPORTBUILDPUBLISH Automated Request Fulfillment in 6 Steps 123 INVOKE MONITOR 56 CREATE 4 Import Deploy VM Runbook & Data Build ‘New VM’ Request Offering Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Monitor for New VM Created and Deployed

8. Service Manager Orchestrator Virtual Machine Manager Operations Manager Configuration Manager

9. Service Manager Orchestrator Virtual Machine ManagerOperations ManagerConfiguration ManagerActive DirectoryLOB3 rd Party Management Tools Service Templates Virtual Machine Templates Storage Classifications Logical Networks Load Balancers Load Balancer VIP Templates Service Templates Virtual Machine Templates Storage Classifications Logical Networks Load Balancers Load Balancer VIP Templates VIRTUAL MACHINE MANAGER Servers Clients Hardware Web Sites Databases Web Services Virtual Machines Hosts Exchange Servers Domains Sites And much more… Servers Clients Hardware Web Sites Databases Web Services Virtual Machines Hosts Exchange Servers Domains Sites And much more… OPERATIONS MANAGER Computers Hardware Software Computer Primary User Desired Configuration Management Computers Hardware Software Computer Primary User Desired Configuration Management CONFIGURATION MANAGER Users Groups Computers Printers User Manages User Users Groups Computers Printers User Manages User ACTIVE DIRECTORY Runbooks Author workflows to sync data from line of business applications (LOB) or other 3 rd party management systems Runbooks Author workflows to sync data from line of business applications (LOB) or other 3 rd party management systems ORCHESTRATOR CSV Data Import Custom Connector using SDK PowerShell CSV Data Import Custom Connector using SDK PowerShell OTHER OPTIONS

10. IMPORTBUILDPUBLISH 123 INVOKE MONITOR 56 CREATE 4 Import Deploy VM Runbook & Data Build ‘New VM’ Request Offering Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Monitor for New VM Created and Deployed

11. Service Manager

14. IMPORTBUILDPUBLISH Automated Request Fulfillment in 6 Steps 123 INVOKE MONITOR 56 CREATE 4 Import Deploy VM Runbook & Data Build ‘New VM’ Request Offering Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Monitor for New VM Created and Deployed

15. Service Manager

17. Private Cloud Offerings Enterprise LOB App Offerings VDI Offerings Development Offerings

18. Building and Publishing Standardized Request Offerings to the Service Catalog

19. Cloud Services Process Management Pack Model Extensions & Views Project Capacity Pool Cost Center Logical Network Placement Tag VIP Template … Service Request Templates 20+ service request templates Provision VMs Project creation Capacity management Automated work item activity templates Service Catalog Content 20+ request offerings Based on service request templates Runbooks/Workflows New runbooks for Orchestrator and workflows for Service Manager to automate request offering fulfillment

20. IMPORTBUILDPUBLISH Automated Request Fulfillment in 6 Steps 123 INVOKE MONITOR 56 CREATE 4 Import Deploy VM Runbook & Data Build ‘New VM’ Request Offering Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Monitor for New VM Created and Deployed

21. Service Manager

24. The Self-Service Portal Service Catalog

25. IMPORTBUILDPUBLISH Automated Request Fulfillment in 6 Steps 123 INVOKE MONITOR 56 CREATE 4 Import Deploy VM Runbook & Data Build ‘New VM’ Request Offering Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Monitor for New VM Created and Deployed

26. Service Manager Orchestrator

27. Service Manager Orchestrator Virtual Machine ManagerOperations ManagerConfiguration ManagerActive DirectoryLOB3 rd Party Management Tools

28. ACTIVITIES Units of execution that perform defined actions RUNBOOKS System level workflows that execute a series of linked activities DATABUS Publish and consume data between activities as a runbook runs DESIGNER Drag, drop, and configure Visio-like authoring Invoke Web Services Compare Values Send e-mail Query Database Run.Net Script Get Server ID from DPM Get Data Sources Create Recovery Point Create Incident Create Checkpoint Start Maint Mode Shut Down VM E-mail on error Update on success Return Data Check Schedule

29. Third Party Integration Packs VMWare vSphere BMC BladeLogic BMC Remedy BMC Atrium BMC Event Manager HP Operations Manager HP Service Manager HP iLO & OA IBM Netcool Or build your own! Microsoft Integration Packs System Center 2007 Operations Manager System Center 2007 Configuration Manager System Center 2010 Service Manager System Center 2008 Virtual Machine Manager System Center 2010 Data Protection Manager System Center 2012 Operations Manager System Center 2012 Configuration Manager System Center 2012 Service Manager System Center 2012 Virtual Machine Manager System Center 2012 Data Protection Manager Active Directory

30. IMPORTBUILDPUBLISH Automated Request Fulfillment in 6 Steps 123 INVOKE MONITOR 56 CREATE 4 Import Deploy VM Runbook & Data Build ‘New VM’ Request Offering Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Monitor for New VM Created and Deployed

31. Service Manager Orchestrator

32. View status in work item forms Easily link over to Orchestrator console to view detailed status Retry failed runbooks ORCHESTRATOR Detailed status down to activity level Historical view of runbook execution Input, output and runtime variable data SELF-SERVICE PORTAL Summarized view of status for consumer EMAIL NOTIFICATIONS Notify about progress, failure, or successful completion Rich HTML formatted emails with context data inserted SERVICE MANAGER

33. IMPORTBUILDPUBLISH 123 INVOKE MONITOR 56 CREATE 4 Import Deploy VM Runbook & Data Build ‘New VM’ Request Offering Publish ‘New VM’ to Service Catalog Create a ‘New VM’ Request Invoke Deploy VM Runbook Monitor for New VM Created and Deployed

34. Report and Dashboard Authoring with OLAP CubesCross System Center Reporting Solution Pull data from Service Manager, Operations Manager, Configuration Manager, Virtual Machine Manager and Active Directory for a comprehensive view of IT Enable direct publish to the data warehouse from custom sources (such as SAP and HR) OLAP cubes powered by the System Center management pack model Report authoring with Microsoft Office integration for knowledge workers Service Manager Data Warehouse OLAP Cubes Data Warehouse or Custom SQL Repository

38. Self-Service Reporting

39. STANDARDIZATION SELF SERVICEAUTOMATION Give Consumers of IT services the ability to identify, access and request services as needed Controlled empowerment Request offerings displayed based on user role Intuitive, easy to navigate portal Self-service reporting Automate the processes and systems necessary to fulfill Consumer requests. Automate routing of requests for approval and manual steps Automate fulfillment of the service request Automate notifications Standardize the services provided by IT to Consumers Define the services to be offered Define the request offerings that will be part of a service offering Identify who needs to be involved (approvals, notifications, fulfillment) Create templates to capture process for request fulfillment Compliance with Regulation Increased Reliability Simplicity of Choice Increased Customer Satisfaction Reduced Costs Nothing Lost in Translation Faster Time to Delivery Reduced Costs Minimize Human Error

40. Breakout Sessions – Management Track sessions Hands-on Labs - MGT55-HOL; MGT54-HOL; MGT51-HOL Come visit us at the System Center product booths 70-246; 70-247 – Private Cloud Exams Find Me at @SeanC_MSFT or sean.christensen@microsoft.com

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