Service Catalog Theory of Ops 7 Dynamic Request Form on the Portal Author Request Template Service Request Templates defines business processes Service Catalog Portal home page Integrated CMDB CloudsUsersFabricTemplatesServices VMs Runbooks Role-based access Processes defined here drives automation Author Request Offerings Request Offering maps User Input to Service Request Template Author Service Offerings Service Offerings is a collection of requests Request triggers Workflows, approvals, notifications as defined by processes in templates
CMDB SCO Runbook SCO Web Service 1. SCO Connector syncs Runbook data to CMDB 3. Admin adds to request template includes RB activity, added to Service Catalog 6. SM workflow monitors RB status SM Runbook Items Runbook Activity 2. Admin uses SM task to create RB activity w/ parameters mapped to properties Service Request 4. User creates SR from request offering 5. Runbook invoked with user inputs SCO Connector Request Template Service Catalog - Request Offering SCO Runbook SM Runbooks Folder Invoke Monitor WORKFLOW: Request processes drive automation 1 2 3 4 5 6
Process automation that simplifies Datacenter management 11
Designer and SDK toolkit Web Service Developer Operator IT Business Manager IT Pro..
Management service Deployment Manager Database configuration Runbook server monitor Management Server Runbook service Policy Module Foundation Objects IP components Runbook Servers Designer Testing Console Policy Module Foundation Objects Designers REST oData web service Silverlight console Web Features
Microsoft IPs Operations Manager Virtual Machine Manager Data Protection Manager Service Manager Configuration Manager Active Directory In Box IPs System Scheduling File Management Text File Management Email Utilities 3rd Party Support VMware vSphere 4.1 and 5 IBM Netcool 7.3 HP Operations Manager 9.x on platforms supported by HP web services HP Service Manager 7.11 and 9.x on platforms supported by HP web services. HP iLO & OA supporting iLO2 and iLO3 and OA firmware 3.21 Sample community IPs on Codeplex: Team Foundation Server PowerShell SharePoint Active Directory Configuration Manager 2007 Exchange Mail and Exchange Calendaring Local Security Scheduled Tasks Utilities VMWare F5
Customers can deploy the Orchestrator infrastructure on the latest versions of Microsofts SQL Server and Windows Server Windows 8 & SQL 2012 platform support In addition to English, customers can use Service Manager and Orchestrator in any one of the supported 18 languages. Support for 18 Languages Customers can continue to use System Center 2012 integration packs to build runbooks for System Center products: OM 2007 R2, CM 2007, SM 2010, VMM 2008 and DPM 2010 System Center 2012 Components: OM, SM, VMM, DPM and CM System Center Integration Packs Customers can continue to use System Center 2012 integration packs: Active Directory VMware vSphere IBM Netcool HP Operations Manager & Service Manager HP iLO & OA Azure (New for SP1) Exchange User & Admin (New for SP1) FTP (New for SP1) Additional Integration Packs The System Center Cloud Services Process Pack offers a self-service experience to facilitate private cloud capacity requests from your business unit IT application owners and end users, including the flexibility to request additional capacity as business demands increase. Cloud Services Process Pack Chargeback helps you apply cloud-based pricing on Virtual Machine Manager (VMM) fabric and show that information to customers in order to minimize virtual machine oversubscription and underutilization Chargeback
Service Manager for human processes Orchestrator for system automation Key Takeaways Integrate human & system processes
Next steps: Implement Service Manager & Orchestrator
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