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ITIL ® COBIT ® MOF ® Automation Standardization Compliance Self-service.

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Presentation on theme: "ITIL ® COBIT ® MOF ® Automation Standardization Compliance Self-service."— Presentation transcript:

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2 ITIL ® COBIT ® MOF ® Automation Standardization Compliance Self-service

3 Work Items Configuration Items Knowledge Configuration Management DB IT Data Warehouse

4 Portal Reports & Dashboards & Other Clients Excel

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7 Service Catalog & Self-Service Portal Orchestrator / VMM Integration Release Management System Center Data Warehouse Automation Standardization Compliance Self-service

8 Portal: Role-based Access, Self Service CMDB Models / Objects: Quota, Access, Costs, Templates, VMs, Services, Clouds, Runbooks Request Processing: Business process WF engine Service Catalog: Service and Request Offerings Business Events Subscriptions Orchestrator: IT process automation Run books OM Other IT Systems VMM Connectors DW InvokeMonitor Integration Packs WI activities Notifications Approvals PRESENTATION IT Service Offerings PRESENTATION IT Service Offerings DATA CMDB enables standardization and compliance DATA CMDB enables standardization and compliance Automation Request Processes WORKFLOW Request processes drive automation WORKFLOW Request processes drive automation

9 Business Process User Roles Service & Request Offerings Private Cloud VM Provisioning Request Cloud Applications Service Provisioning Request Fix for Service Users Access Requests Request Quota Increase Data and Process Templates ( standardized configurations ) Work Items (in-progress processes) CMDB Objects ReviewRunbook Self service models and defaults (Quotas, access tiers, costs) SLA Knowledge Schedule Cost Data Sources (OM, AD, VMM, SCO, CM) 1. Connectors import cloud objects & VMM templates, including SCO runbooks CloudsUsersFabricTemplatesServices VMs Runbooks Admin creates SM templates to capture business process and the role of runbooks within the process 3. Admin defines models and defaults to standardize offerings 4. Admin specifies interaction with users – create questions and map to CMDB data 5. Admin configures access roles to the offerings

10 Request Template CMDB SCO Runbook SCO Web Service 1. SCO Connector syncs Runbook data to CMDB 3. Admin adds to request template includes RB activity, added to Service Catalog 6. SM workflow monitors RB status SM Runbook Items Runbook Activity 2. Admin uses SM task to create RB activity w/ parameters mapped to properties Service Request 4. User creates SR from request offering 5. Runbook invoked with user inputs SCO Connector Service Catalog - Request Offering SCO Runbook SM Runbooks Folder Invoke Monitor

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13 Dynamic Request Form on the Portal Author Request Template Service Request Templates defines business processes Service Catalog Portal home page Integrated CMDB CloudsUsersFabricTemplatesServices VMs Runbooks Role- based access Processes defined here drives automation Author Request Offerings Request Offering maps User Input to Service Request Template Author Service Offerings Service Offerings is a collection of requests Request triggers Workflows, approvals, notifications as defined by processes in templates

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15 Create Opalis policy Runbook Invoked Deploy computer End User Change Request Created SM Admin SCCM Admin Authoring Tool SCSM Templates Request OS Deploy SM Admin

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17 Service Catalog & Self-Service Portal Orchestrator / VMM Integration Release Management System Center Data Warehouse Automation Standardization Compliance Self-service

18 Release Management

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20 Service Catalog & Self-Service Portal Orchestrator / VMM Integration Release Management System Center Data Warehouse Automation Standardization Compliance Self-service

21 Data Warehouse

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