1. Dorothy Leonard – Walter Swap Alex Treneff

2.  William J. Abernathy Professor, Emerita, Harvard  Conducted Executive courses for many large corporations  31 Papers, 5 books, 19 book chapters  Studies knowledge assets, creativity, innovation, entrepreneurship, and mentoring

3.  Professor of Psychology, Emeritus, Tufts University  Former Chairman of Psychology Department  Authored books including Group Decision Making

4.  What are “Deep Smarts?”  Who has Deep Smarts?  How are Deep Smarts Transferred?  How are Deep Smarts Managed?

5.  Ability to see big picture  Technical vs. Managerial Deep Smarts  Contextual  Experience is key – only 30% of knowledge is explicit (Beazley, et. al.)  ‘Gut feel’ is really gut knowledge  Not always right

6.  Experienced, tested “experts”  Created in a turbulent environment  Also most important in a turbulent environment because of constant changes (Havanich, Sivakumar, Hult)

7.  Knowledge hoarding to cope with uncertainty (Husted)  Pitch & Catch  Critical-to-Quality at GE Healthcare  Sink or Swim approach  Transfer Methods

8.  Practice makes perfect  Watch, Lead, Teach approach

9.  Recreate existing Deep Smarts  Correct bad “smarts”  Shadow then discuss  Challenge assumptions – Best Buy

10.  Apprenticeship  Know-how, not know-what (doctors, engineers)  Build experience-based knowledge

11.  Learn by experimenting  Active Photo & Whirlpool market experiments  Toyota Employee Mindset

12.  Make sure to transfer  Create a learning organization  Management structure, system, values (Padaki)  Incorrect management  lost deep smarts

13.  Is apprenticeship a thing of the past?  Guided experience creates a lasting asset  10 yrs to be expert  Consequences of not passing information - overcome temporal complexity (Rahmandad)

14.  Beazley, H., Harden, D., & Boenisch, J. (2002). Continuity Management. New York: Wiley.  Executive Forum. (n.d.). Dorothy Leonard and Walter Swap. Retrieved February 01, 2011, from Executive Forum Leadership Development: http://www.executiveforum.com/LeonardSwapBio.htm  Hanvanich, S., Sivakumar, K., & Hult, G. T. (2006). The Relationship of Learning and Memory with Organizational Performance: The Moderating Role of Turbulence. Journal of the Academy of Marketing Science, 600-612.  Harvard Business School. (n.d.). Dorothy A. Leonard. Retrieved January 27, 2011, from Faculty & Research: http://drfd.hbs.edu/fit/public/facultyInfo.do;jsessionid=Nctb2XgMn4LW58FxyTGzXXyhQSg05p NZQ2VNhJ4n11JBqZxtDTml!1009306767!2037763623?facInfo=ovr&facId=6499  Husted, K. (2004). Decision Making In Organisations Hostile to Knowledge Sharing. Journal for East European Management Studies.  Leonard, D., & Swap, W. (2004). Deep Smarts. Harvard Busienss Review, 88-97.  Padaki, V. (2002). Making the Orgainisation Learn: Demystification and Management Action. Development in Practice, 321-337.  Rahmandad, H. (2008). Effects of Delays on Complexity of Organizational Learning. Management Science, 1297-1312.