1. 1 Web-Based Training Web-Based Training Presented by: Tami Siewruk Sales & Marketing Magic

2. 2 Objectives zDefine zDefine web-based training zList zList four kinds of WBT zAnalyze zAnalyze the pro’s & con’s of adopting WBT zSelect zSelect the right program/s for your needs zDiscuss zDiscuss & educated others on WBT zFeel zFeel confident in discussing WBT with vendors zImplement zImplement an action plan zTrain zTrain yourself & others to utilize training tools on the web

3. 3 What Is Web-based Training? A technical definition: A technical definition: A form of interactive CBT that is accessed with a browser and uses intranets, extranets, and the Internet as a delivery vehicle.

4. 4 Problems With a Technical Definition zTechnology zTechnology is a moving target is “the means to an end” zTechnical zTechnical definitions do not focus on the outcome of training

5. 5 An Educational Approach Is More Meaningful zBased zBased on performance improvement zFocused zFocused on TRAINING, TRAINING, that is, filling gaps in skills and knowledge zDesigned zDesigned to provide a clear specification for the development team

6. 6 Educational Approaches to Describing and Defining WBT zWeb/Computer-based zWeb/Computer-based training (W/CBT) zWeb/Electronic zWeb/Electronic Performance Support Systems (W/EPSS) zWeb/Virtual zWeb/Virtual Asynchronous Classrooms (W/VAC) Synchronous Classrooms (W/VSC)

7. 7 Web/Computer-Based Training Web/Computer-Based Training Definition: Definition: Individual learning that is performed and delivered with the use of the web

8. 8 Web/ Computer-Based Training Web/computer-based training: training: provides learners with performance-based instruction with measurable goals and objectives. Types of Learning: Learning: Well-structured problems that require transferring knowledge, building comprehension, and practicing application of skills. Instructional Techniques: Techniques: Drill and practice, simulations, reading, questioning, and answering. Example: Example: A program that teaches leasing professionals the basics of leasing.

9. 9 Electronic Performance Support Systems Definition: Just-in-time training focused on problem-solving, scientific, experimental and project methods

10. 10 Electronic Performance Support Systems EPSS: EPSS: provide learners with practical knowledge and problem-solving skills in a just-in-time format. Types of Learning: Learning: Ill-structured problems that require analysis and synthesis of elements, relationships, and organizational principles to produce solutions. Instructional Techniques: Techniques: Problem-solving, scientific method, experiential method, project method. Example: Example: A system that teaches service technicians to troubleshoot an A/C problem or newly hired employees how to fill out forms.

11. 11 Virtual Asynchronous Definition: Educational Events that take place independently in time. Educational Events that take place independently in time. A learning exchange between students & facilitators that is delayed by minutes, hours or days.

12. 12 Web Virtual Asynchronous Classrooms WVAS: WVAS: provides group learning opportunities in an environment in which the learners and facilitator are online at different times. Types of Learning: Learning: Ill-structured problems that require application, analysis, synthesis, and evaluation to produce new ideas, plans, or services. Instructional Techniques: Techniques: Experiential tasks, group discussions, team projects, self-directed learning, discovery method. Example: Example: Managers learn how to write a marketing plan.

13. 13 Tools of a Web/Virtual Asynchronous Classrooms (W/CBT,W/EPSS) yeyeyeye-mail yLyLyLyList serve yTyTyTyThreaded discussions yQyQyQyQuizzes/tests yHyHyHyHypertext/hypermedia Hypertext documents

14. 14 Virtual Synchronous Definition: Definition: Educational events that take place in real time. Educational events that take place in real time.

15. 15 Web Virtual Synchronous Classrooms Virtual synchronous classrooms classrooms provide collaborative group learning in a real-time environment. Types of Learning: Learning: Ill-structured problems that require the synthesis and evaluation of information and shared experience to produce new ideas, plans, or products. Instructional Techniques: Techniques: Dialogue and discussions, problem solving, and maximum interaction. Example: Example: A group of on- site employees learns how to handle difficult residents.

16. 16 Tools of Web Virtual Synchronous Classrooms zShared zShared applications zVideoconferencing zAudioconferencing zChatrooms/Instant zChatrooms/Instant messaging zOnline zOnline white boards zQuizzes/polling

17. 17 Benefits of Adopting WBT? zReduced zReduced travel costs zImproved zImproved timing of delivery control of revisions zIncreased zIncreased consistency of training experience availability of training & refreshers zExtended zExtended use of existing hardware

18. 18 Limitations of Adopting WBT? zRequires zRequires substantial infrastructure learners to adapt to new learning methods course development effort by a team the management of resources beyond the training organization

19. 19 Select the Appropriate Type of Program/s zIdentify performance gaps zClarify the domain zDetermine the level within the cognitive domain(s) zSelect instructional interactions zConsider the infrastructure

20. 20 Identify the Performance Gap zDetermine if there is a performance gap zIdentify the skills and knowledge learners must gain zState your training goal

21. 21 Which Domain of Learning Fits Your Goal ? Which Domain of Learning Fits Your Goal ? Psychomotor Attitudinal Cognitive Adapted from W. Dick & L. Carey, The Systemic Design of Instruction, 1995.

22. 22 Effective & Ineffective Domains Psychomotor Attitudinal Cognitive Adapted from W. Dick & L. Carey, The Systemic Design of Instruction, 1995.

23. 23 The Cognitive Domain Evaluation Synthesis Analysis Application Comprehension Knowledge Adopted from B. Bloom & D. Krathwohl, Taxonomy of Educational Objectives, Handbook 1 : Cognitive Domain. London: Longman, 1984. ILL-Structured Highly Structured

24. 24 Infrastructure Considerations zBandwidth zAccess to network (Internet, intranet, extranet) zStandardization of browsers zCorporate polices regarding plug-ins, firewalls, and dial-ins zSupport services and maintenance

25. 25 Summary zIdentify performance gaps zClarify the domain zDetermine the level within the cognitive domain(s) zSelect instructional strategies zConsider the infrastructure zDetermine if web-based training is an effective solution

26. 26 Resources The following URLs show examples of the four types of WBT programs: The following URLs show examples of the four types of WBT programs: zComputer-based training http://curry.edschool.Virginia.EDU/go/frog/menu.ht ml zElectronic performance support systems www.amazon.com/ zVirtual asynchronous classrooms www.digitalthink.com/ zVirtual synchronous classrooms http::www.centra.com

27. 27 Resources z Computer-based training http://curry.edschool.Virginia.ED U/go/frog/menu.html

28. 28 Resources zElectronic performance support systems www.amazon.com/

29. 29 Resources zVirtual asynchronous classrooms www.digitalthink.com/

30. http://developer.intel.com/d esign/intarch/training.htm

31. 31 Resources zVirtual synchronous classrooms http::www.centra.com

32. 32 Questions & Answers Tami Siewruk tsiewruk@ix.netcom.com Tel: (727) 784-9469