1. ent06.1 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com A Knowledge Innovation TM Project Proposal for Knowledge learning and Development Unit in The Egyptian Ministry of Youth

2. ent06.2 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Knowledge Learning and Development unit Never too old to learn

3. ent06.3 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Thank You The following course work and project proposal was created as part of the „KEN Practitioner Certification Course“ delivered at RITSEC, Cairo in April and May 2005 in collaboration with Entovation Internation Ltd. The Knowledge Innovation Assessment Methodology was developed and is copyrighted by Debra M. Amidon (www.entovation.com) www.entovation.com A special thank you for their support is given to (alphabetically listed by given name): –The Egyptian Ministry of Administrative Development –RITSEC Management  Effat El-Shooky  Hisham Sherif  Mahmood Rezk –RITSEC Staff  Amin Lotfy (Local project management and facilitation)  Ahmed Sobky (Local project management and facilitation)  Neven Noshy (Local IT support)  Sophia Korayem (Local project management) –International supporters  Debra Amidon, Entovation International Ltd www.entovation.com (Content expert) www.entovation.com  Oliver Schwabe, Eurofocus International Consultants Ltd, www.euro- focus.com (Facilitator) www.euro- focus.comwww.euro- focus.com –and the whole participant group

4. ent06.4 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Thank You Thanks for everyone has given us this opportunity to gather and to share experiences and knowledge. Thanks for everyone has given us this opportunity to gather and to share experiences and knowledge. Special Thanks to Mr. Oliver and Mrs. Debra and to all Ritsec Staff who were of great help for us all. Special Thanks to Mr. Oliver and Mrs. Debra and to all Ritsec Staff who were of great help for us all.

5. ent06.5 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Participant Name: Rania Mohamed Aboul-Gheit. Name: Rania Mohamed Aboul-Gheit. Nationality: Egyptian. Nationality: Egyptian. Title: Foreign Affairs Specialist, Foreign Affairs and international cooperation Department – The Egyptian Ministry of Youth. Title: Foreign Affairs Specialist, Foreign Affairs and international cooperation Department – The Egyptian Ministry of Youth.

6. ent06.6 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Executive Summary The knowledge learning and development unit is a new unit that can be established in all the ministries in Egypt. I will focus on the Egyptian Ministry of Youth as a case study. The knowledge learning and development unit is a new unit that can be established in all the ministries in Egypt. I will focus on the Egyptian Ministry of Youth as a case study. The main theme: is the gap between generations - the classical employees and the newly ( recently) hired candidates within the governmental sector in terms of knowledge, experiences and willingness to change and to develop. The main theme: is the gap between generations - the classical employees and the newly ( recently) hired candidates within the governmental sector in terms of knowledge, experiences and willingness to change and to develop.

7. ent06.7 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Project Description The establishment of Knowledge learning and development unit will track all the channels and mechanisms undertaken to transfer and share knowledge and experience among the employed candidates and the new hired candidates, in addition to the preparation of the whole ministry to face any changes whether within (such as the change of the leader “Minister“) or outside (such as change in the external environment of the ministry) it. This process is a 2 ways dimension process. As, the employed candidates will share their experiences and knowledge with the new hired candidates and the other way around, as the new hired will share their knowledge and their willingness to adopt changes with the employed candidates. The establishment of Knowledge learning and development unit will track all the channels and mechanisms undertaken to transfer and share knowledge and experience among the employed candidates and the new hired candidates, in addition to the preparation of the whole ministry to face any changes whether within (such as the change of the leader “Minister“) or outside (such as change in the external environment of the ministry) it. This process is a 2 ways dimension process. As, the employed candidates will share their experiences and knowledge with the new hired candidates and the other way around, as the new hired will share their knowledge and their willingness to adopt changes with the employed candidates.

8. ent06.8 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Unit chart Knowledge learning and development unit Innovation sub unit Performance appraisal sub unit

9. ent06.9 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Expected Financial Value With the implementation of new ideas, the ministry's profits can be maximized. With the implementation of new ideas, the ministry's profits can be maximized. Creation of a qualified knowledgeable staff capable to deal within the knowledge era. Creation of a qualified knowledgeable staff capable to deal within the knowledge era. Saving money of any invalid training course which will be tracked by the unit. Saving money of any invalid training course which will be tracked by the unit. Reduction of costs and best allocation of tangible and intangible resources. Reduction of costs and best allocation of tangible and intangible resources. Reduction of costs through elimination of services that previously might have been considered good but proved later to be inefficient. Reduction of costs through elimination of services that previously might have been considered good but proved later to be inefficient. Increasing the revenues of the ministry of youth when its services are well known, so a large number of stakeholders will buy it. Increasing the revenues of the ministry of youth when its services are well known, so a large number of stakeholders will buy it. Best allocation of resources which are dedicated to the services. Best allocation of resources which are dedicated to the services.

10. ent06.10 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Expected Non-Financial Value The value added, as a result of any training courses is the improvement of the work. The value added, as a result of any training courses is the improvement of the work. implementation of applicable new ideas, the employees who came up with these ideas, will feel satisfied and succeeded. implementation of applicable new ideas, the employees who came up with these ideas, will feel satisfied and succeeded. Creation of a friendly atmosphere between employees through the face to face interaction and sharing knowledge among employees, which enhance the productivity of individuals performing work, and contribute in increasing the productivity of the whole ministry. Creation of a friendly atmosphere between employees through the face to face interaction and sharing knowledge among employees, which enhance the productivity of individuals performing work, and contribute in increasing the productivity of the whole ministry. to know about others experiences and knowledge, create a fertilized environment to generate possibilities and alternatives. to know about others experiences and knowledge, create a fertilized environment to generate possibilities and alternatives.

11. ent06.11 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Expected Non-Financial Value Credibility of how to deal with the unexpected inputs in the field in which the services and the products are provided. Credibility of how to deal with the unexpected inputs in the field in which the services and the products are provided. Create a credible market image of the Egyptian Ministry of Youth which guarantee the deliver of the services to the targeted stakeholders. Create a credible market image of the Egyptian Ministry of Youth which guarantee the deliver of the services to the targeted stakeholders. Create market image and visibility of governmental services in the society. Create market image and visibility of governmental services in the society.

12. ent06.12 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Measurement of non-financial value Through “after and before job performance measurement” Through “after and before job performance measurement” Through the introduction of the most advanced training courses in the field of information and knowledge. Through the introduction of the most advanced training courses in the field of information and knowledge. Make a survey among employees ( about their satisfaction and success) and the stakeholders. Make a survey among employees ( about their satisfaction and success) and the stakeholders. The network, which links the ministry of youth, can be measured through survey among employees with the same department, and among different youth centres all over Egypt, concerning the usefulness of the network and the face to face interaction. The scores of such a survey are indicators of the network validity. The network, which links the ministry of youth, can be measured through survey among employees with the same department, and among different youth centres all over Egypt, concerning the usefulness of the network and the face to face interaction. The scores of such a survey are indicators of the network validity. Through a well defined plan for the future enhance the credibility of the ministry of youth. Through a well defined plan for the future enhance the credibility of the ministry of youth.

13. ent06.13 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Measurement of non-financial value Through a public national campaign of services. Through a public national campaign of services. Through the marketing of the services. Through the marketing of the services. Through a quick responsive action towards the market trends. Through a quick responsive action towards the market trends. Through a well defined of technical networks among all the sectors, which facilitate the interactions among employees, which contribute in creation of a friendly atmosphere. Through a well defined of technical networks among all the sectors, which facilitate the interactions among employees, which contribute in creation of a friendly atmosphere.

14. ent06.14 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Key Proposed Activities Establishment of Knowledge learning and development unit in the Egyptian Ministry of Youth. Establishment of Knowledge learning and development unit in the Egyptian Ministry of Youth. The unit will include representatives from all the sectors within the ministry of youth and HR specialists in addition to experts in change and development. The representatives will be selected according to their willingness to share and exchange knowledge and experience. The unit will include representatives from all the sectors within the ministry of youth and HR specialists in addition to experts in change and development. The representatives will be selected according to their willingness to share and exchange knowledge and experience. The unit will provide the ministry with all the necessary tools and mechanisms of knowledge and experience transformation. The unit will provide the ministry with all the necessary tools and mechanisms of knowledge and experience transformation. The unit will be responsible of tracking any changes or development whether internal or external in order to provide the ministry with a comprehensive plan and policies to deal with the present and the future status. The unit will be responsible of tracking any changes or development whether internal or external in order to provide the ministry with a comprehensive plan and policies to deal with the present and the future status.

15. ent06.15 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Resources Required A place for the unit within the Ministry. A place for the unit within the Ministry. Human resources and training materials Human resources and training materials Human resources and fund required to produce and distribute the services. Human resources and fund required to produce and distribute the services. Technical infrastructure and equipments. Technical infrastructure and equipments.

16. ent06.16 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Time Required 12 months 12 months

17. ent06.17 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Organizational Readiness The readiness of the Ministry of youth for estalishment of Knowledge learning and development unit is excellent, due to the existence of the following: The readiness of the Ministry of youth for estalishment of Knowledge learning and development unit is excellent, due to the existence of the following: a well defined technical infrastructure and networks among all the employees within the ministry and also within the youth centers in all over Egypt. a well defined technical infrastructure and networks among all the employees within the ministry and also within the youth centers in all over Egypt. Marketing of the current services can be easily achieved in different locations. Marketing of the current services can be easily achieved in different locations. A well trained human resources. A well trained human resources.

18. ent06.18 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Success Criteria the changes in the performance of the employees. the changes in the performance of the employees. The number of employees who are keen to attend training courses. The number of employees who are keen to attend training courses. Implementation of applicable new ideas. Implementation of applicable new ideas. To have a good level of interaction and communication among employees all over Egypt. To have a good level of interaction and communication among employees all over Egypt. To deal with unexpected situations without any negative effects To deal with unexpected situations without any negative effects All the services provided by the ministry of youth are well known by all the stakeholders. All the services provided by the ministry of youth are well known by all the stakeholders. The largest the number of stakeholders benefit from the services, the more successful the project is. The largest the number of stakeholders benefit from the services, the more successful the project is. The ability of all the employees to use the technology. The ability of all the employees to use the technology.

19. ent06.19 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Projected Start Date 2 months of perpartions of the location, equipments, staff. 2 months of perpartions of the location, equipments, staff.

20. ent06.20 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The Assessment Results

21. ent06.21 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com The Detailed Results Collaborative Process: Collaborative Process: Performance Measures: Performance Measures: Education / Development: Education / Development: Learning Network: Learning Network: Market Positioning: Market Positioning: Products/Services: Products/Services: Market Penetration: Market Penetration: Market Image: Market Image: Leadership : Leadership : Technology / Internet: Technology / Internet: Current Status Desired status 0.6710.00 1.9010.00 2.9210.00 2.788.56 2.569.78 3.509.00 3.008.40 2.508.80 1.648.21 4.009.75

22. ent06.22 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Knowledge Learning and Development unit Never too old to learn

23. ent06.23 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Collaborative Process Urgent (address immediately) Urgent (address immediately) –An explicit innovation process exists within my organization. –There is an identified contact person for the overall innovation process in my organization. –There is cross-organizational leadership support for this contact person. –My organization’s innovation process is capable of supporting the development of innovation from idea creation through commercialization. –The resources and tools which have been allocated to the innovation process within my organization are adequate to ensure efficient operation of the process.

24. ent06.24 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Collaborative Process –The innovation process within my organization is a collaborative venture involving all levels of personnel. –All of my organization’s stakeholders (investors, customers, suppliers) are involved in the innovation process. –The criteria for measuring the success of innovations within my organization have been clearly defined. –My organization’s business strategies are aligned to maximize results of a successful innovation process.

25. ent06.25 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Ideas: Collaborative Process Establish innovation department with a cross organizational leadership who has the authority to gather the new ideas and to allocate resources and tools. Establish innovation department with a cross organizational leadership who has the authority to gather the new ideas and to allocate resources and tools. To hire someone in each department responsible of innovation process as to collect the new ideas,studying the negatives and the positives of each idea and selecting the applicable ideas to start implementing them. To hire someone in each department responsible of innovation process as to collect the new ideas,studying the negatives and the positives of each idea and selecting the applicable ideas to start implementing them.

26. ent06.26 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small Project: Collaborative Process Project name: Project name: Establishment of innovation department in the Egyptian Ministry of Youth. Establishment of innovation department in the Egyptian Ministry of Youth. Project activities: Project activities: collect new ideas from each department within the ministry. collect new ideas from each department within the ministry. Filtration of the new ideas according to its applicability, priority, tangible and non tangible resources. Filtration of the new ideas according to its applicability, priority, tangible and non tangible resources.

27. ent06.27 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Performance Measures Urgent (address immediately) Urgent (address immediately) –There is an identified person who is responsible for performing the Assessment of Knowledge Innovation within the organization. –This business strategy is clearly communicated within all levels of the organization. –The organization’s performance measures are designed to gauge both tangible and intangible indices. –The instrumentation needed to ensure proper, consistent calibration over time is in place. –The measurement process is perceived within the organization as a learning activity. –Incentives are in place within the organization which promote idea creation, responsible risk-taking, and application of inventions or concepts into development of products/services. –The organization rewards idea creation, responsible risk-taking, and development of innovations into products/services. –Processes are in place within the organization to measure the organization’s intangible assets.

28. ent06.28 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Performance Measures Important (address within 3 months) Important (address within 3 months) –The organization’s business strategy is clearly defined. –The organization’s measurement systems provide a means to promote value in the eyes of customers and stakeholders.

29. ent06.29 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Ideas: Performance Measures Establish of performance appraisal unit to measure the job performance of the candidate before and after the training course in order to measure the validity or the usefulness of the course. Establish of performance appraisal unit to measure the job performance of the candidate before and after the training course in order to measure the validity or the usefulness of the course.

30. ent06.30 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small Project: Performance Measures Project name: Project name: Establishment of performance appraisal unit. Establishment of performance appraisal unit. Project description: Project description: The performance appraisal unit is a monitoring unit to supervise the activities of Knowledge learning and change unit. that unit will measure the job performance of all the employees in the ministry after and before a training course. In order to measure the validity of such a course. also it will prepare a comparative periodical studies about the changes in the behaviour of the employees in order to track any changes. The performance appraisal unit is a monitoring unit to supervise the activities of Knowledge learning and change unit. that unit will measure the job performance of all the employees in the ministry after and before a training course. In order to measure the validity of such a course. also it will prepare a comparative periodical studies about the changes in the behaviour of the employees in order to track any changes.

31. ent06.31 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small Project: Performance Measures Creation of suitable training courses for employees to bridge the gap between the current performance and the required skills. Creation of suitable training courses for employees to bridge the gap between the current performance and the required skills. Implementation of the training courses in order to improve the performance of the employees to meet the required skills. Implementation of the training courses in order to improve the performance of the employees to meet the required skills. Implementation of job performance appraisal to measure the changes in the behaviour of employees. Implementation of job performance appraisal to measure the changes in the behaviour of employees. Create a plan of the current job performance of all the employees in different sectors and a future plan of how to improve the performance of the employees in each department. Create a plan of the current job performance of all the employees in different sectors and a future plan of how to improve the performance of the employees in each department. Prepare a plan of how to exchange and share knowledge among the employees. Prepare a plan of how to exchange and share knowledge among the employees. Encourage the employees to attend training courses and to share knowledge with others. Encourage the employees to attend training courses and to share knowledge with others.

32. ent06.32 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Education / Development Urgent (address immediately) Urgent (address immediately) –Mechanisms exist within the organization to evaluate the usefulness of “fugitive” / “tacit” knowledge to the organization. –Educational programs and processes within the organization are learner-centered. –All employees within the organization view learning as an integral, day-to-day responsibility. –Systems are in place within the organization to capture knowledge. –Systems are in place within the organization to track the flow of knowledge. –Systems are in place within the organization to incorporate knowledge in planning business strategy. –The expanding global community is utilized as a learning resource for personnel within the organization.

33. ent06.33 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Education / Development Important (address within 3 months) Important (address within 3 months) –The location / locations where knowledge is created within the organization has / have been identified. –Mechanisms exist within the organization to capture “fugitive” or “tacit” knowledge. –Teaching strategies used in the organization’s educational programs provide for dynamic dialogue among participants. –The organization’s educational programs are designed to include a variety of teaching strategies. –Allocation of organizational resources for education is seen by management as an investment in the future value of the organization.

34. ent06.34 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Ideas: Education / Development Establish a mechanism to evaluate the usefulness of any transferred knowledge via the indicators of the job performance after and before any training course. Establish a mechanism to evaluate the usefulness of any transferred knowledge via the indicators of the job performance after and before any training course. Give the employees bonuses In tangible and non tangible terms ( as rewards or promotion) to encourage them to participate in the training courses. Give the employees bonuses In tangible and non tangible terms ( as rewards or promotion) to encourage them to participate in the training courses. Encourage the employees to share knowledge with others. Encourage the employees to share knowledge with others.

35. ent06.35 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small Project : Education / Development Project name: Project name: Establish a mechanism to encourage employees to attend training courses and to share knowledge gained. Establish a mechanism to encourage employees to attend training courses and to share knowledge gained. Project description: Project description: The employees need to motivated in order to be eager to attend and to benefit from any training course. Through a mechanism of rewarding and promoting candidates who will attend a training courses, in order to be keen take the training course seriously. the unit will be responsible of making a survey among the candidates regarding how to improve the course and how they benefit from the course. The employees need to motivated in order to be eager to attend and to benefit from any training course. Through a mechanism of rewarding and promoting candidates who will attend a training courses, in order to be keen take the training course seriously. the unit will be responsible of making a survey among the candidates regarding how to improve the course and how they benefit from the course. Project activities: Project activities: Set up a variety of tangible and non tangible mechanisms, such as rewarding or promoting. Set up a variety of tangible and non tangible mechanisms, such as rewarding or promoting. Encourage the employees to share knowledge and education. Encourage the employees to share knowledge and education.

36. ent06.36 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Learning Network Urgent (address immediately) Urgent (address immediately) –Communication systems are in place to effectively promote cross- fertilization of knowledge between centers. –All participants in the “network” share a common vision. –All participants in the “network” have a shared purpose. –There are mechanisms in place to document the economic wealth of the network. Important (address within 3 months) Important (address within 3 months) – The organization has an effective worldwide presence. –The geographic centers provide opportunities for dialogue and learning. –There are incentives in place which encourage participation in the network. –Communication within the network is facilitated by computer/communications technology. –Centers of Excellence which recognize and leverage complementary competencies are established within the network.

37. ent06.37 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Ideas: Learning Network Form a learning network (intranet) among the employees of the ministry of youth and between the youth centres all over Egypt regarding exchanging and sharing knowledge among them. Form a learning network (intranet) among the employees of the ministry of youth and between the youth centres all over Egypt regarding exchanging and sharing knowledge among them. Create a common vision with a shared purpose between all the employees within the same ministry and among youth centres. Create a common vision with a shared purpose between all the employees within the same ministry and among youth centres. The candidates, who start to use the network, will be rewarded in the manner of job empowerment (giving more authorities and responsibilities). The candidates, who start to use the network, will be rewarded in the manner of job empowerment (giving more authorities and responsibilities).

38. ent06.38 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small Project: Learning Network Project name: Project name: Form a learning network through technology (as to establish intranet) and through the face to face interaction among the employees of the ministry of youth and between the youth centres all over Egypt regarding exchanging and sharing knowledge among them. Form a learning network through technology (as to establish intranet) and through the face to face interaction among the employees of the ministry of youth and between the youth centres all over Egypt regarding exchanging and sharing knowledge among them. Project description: Project description: Promote a network among employees of the Egyptian Ministry of youth to exchange and to share knowledge and experiences, also provide a network between the youth centres all over Egypt to facilitate the transformation of knowledge and experiences, (as one of the youth centres might have implemented a new project regarding accommodation, which was successful. This centre can share its experience with other youth centres via the network). In addition to organize a face to face meeting with all the concerned parties to share knowledge and to exchange experiences. Promote a network among employees of the Egyptian Ministry of youth to exchange and to share knowledge and experiences, also provide a network between the youth centres all over Egypt to facilitate the transformation of knowledge and experiences, (as one of the youth centres might have implemented a new project regarding accommodation, which was successful. This centre can share its experience with other youth centres via the network). In addition to organize a face to face meeting with all the concerned parties to share knowledge and to exchange experiences.

39. ent06.39 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small Project: Learning Network Project activities: Project activities: Creation of a technological network in a form of intranet within the ministry of youth (within the same department and among departments and between youth centres) to facilitate the sharing of knowledge among them. Creation of a technological network in a form of intranet within the ministry of youth (within the same department and among departments and between youth centres) to facilitate the sharing of knowledge among them. Organize a monthly meeting between the employees within the same department to discus the problems and barriers facing them in work and how they work it out in order to form a friendly dialogue and interaction. Organize a monthly meeting between the employees within the same department to discus the problems and barriers facing them in work and how they work it out in order to form a friendly dialogue and interaction. A periodic report should be submitted by the different department and sectors about their meetings. A periodic report should be submitted by the different department and sectors about their meetings. Follow up the sequences of the meetings in order to track all the flows of knowledge sharing. Follow up the sequences of the meetings in order to track all the flows of knowledge sharing.

40. ent06.40 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Market Positioning Urgent (address immediately) Urgent (address immediately) –The organization’s range of vision consistently and accurately captures signals from diverse competitors (both current and future). –The role of “Information Technology Manager” has been re-defined as “Knowledge Manager,” or a comparable title. –The organization’s intelligence-gathering mechanisms are sufficiently sensitive to capture critical information from non-traditional sources. –Data obtained by the organization’s intelligence-gathering system is quickly integrated (fed-forward) into the day-to-day operations of all personnel who have a need to know. Important (address within 3 months) Important (address within 3 months) –The organization has mechanisms and/or systems in place to align the internal environment with the external environment. –These mechanisms and/or systems are integrated into organizational strategies and policies. –Techniques have been developed within the organization to prioritize new business opportunities within the context of current strategy. –These techniques are applied consistently so that insights can be compared and contrasted with validity in the marketplace.

41. ent06.41 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Ideas: Market Positioning Provide a mechanism to publicize the services presented by the Egyptian ministry of youth. Provide a mechanism to publicize the services presented by the Egyptian ministry of youth. Form techniques to track opportunities in the marketplace to introduce new services in the framework of the annual action plan. Form techniques to track opportunities in the marketplace to introduce new services in the framework of the annual action plan. Gathering information from traditional and non traditional resources. Gathering information from traditional and non traditional resources. Develop a mechanism through the information system with a quick feedback into the daily work operations. Develop a mechanism through the information system with a quick feedback into the daily work operations.

42. ent06.42 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small Project: Market Positioning Project name: Project name: Promote a mechanism to publicize the services provided by the Promote a mechanism to publicize the services provided by the Egyptian ministry of youth. Egyptian ministry of youth. Project description: Project description: The Egyptian ministry of youth provides the youth with different services ( in terms of travelling, assistance in establishment small projects, researches which tackles youth problems, sport scholarships for athletes, etc….), but unfortunately, young people, students, athletes, trainers (the stakeholders) are not aware of these services. So, the Egyptian ministry of youth needs to market its services all over Egypt, in order to deliver to them the services to benefit from the services provided to them in the first place. Followed by an evaluation of the usefulness of services according to the stakeholders' preferences. The Egyptian ministry of youth provides the youth with different services ( in terms of travelling, assistance in establishment small projects, researches which tackles youth problems, sport scholarships for athletes, etc….), but unfortunately, young people, students, athletes, trainers (the stakeholders) are not aware of these services. So, the Egyptian ministry of youth needs to market its services all over Egypt, in order to deliver to them the services to benefit from the services provided to them in the first place. Followed by an evaluation of the usefulness of services according to the stakeholders' preferences.

43. ent06.43 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small Project: Market Positioning Project activities: Project activities: Promote a mechanism to publicize the services of the ministry of youth through the youth centres, clubs, and all the entities under the supervision of the Egyptian Ministry of youth all over Egypt. Promote a mechanism to publicize the services of the ministry of youth through the youth centres, clubs, and all the entities under the supervision of the Egyptian Ministry of youth all over Egypt. Provide a mechanism to measures the willing of stakeholders to use these services, to know which of the services are useful and which are not. Provide a mechanism to measures the willing of stakeholders to use these services, to know which of the services are useful and which are not.

44. ent06.44 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Products / Services Urgent (address immediately) Urgent (address immediately) –The organization has the ability to create products and services to meet the unarticulated needs of the marketplace ahead of the competition. –The organization has the ability to create products and services to meet the unserved needs of the marketplace. –The organization has the ability to create products and services to meet the unserved needs of the marketplace ahead of the competition.

45. ent06.45 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Products / Services Important (address within 3 months) Important (address within 3 months) –The organization has set aside investment capital to fund and nurture a sufficient percentage of new ideas to stay ahead of the competition. –The organization develops a sufficient percentage of new products and services each year to stay ahead of the competition. –The organization has the ability to create products and services to meet the unarticulated needs of the marketplace. –Unrealized competencies exist within the organization (i.e., content and process) which could be used to develop unique, highly marketable products and services. –Products and services which are currently being marketed to customers as part of the normal business sale could be either “unbundled” or “bundled,” and marketed at a premium. –Methods exist within the organization to standardize some customized services, so that the revenues can be optimized. –The organization follows product design principles and processes which emphasize the development of products and services which have embedded knowledge support.

46. ent06.46 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Ideas: Products / Services Update the products and services each year to fit with changes and to keep in the line of development. Update the products and services each year to fit with changes and to keep in the line of development. Introduce new services in the market of stakeholders. Introduce new services in the market of stakeholders. Best allocation of resources in the creation of new services. Best allocation of resources in the creation of new services.

47. ent06.47 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small Project: Products / Services Project name: Project name: Introduce new services to the stakeholders. Introduce new services to the stakeholders. Project description: Project description: The ministry of youth should provide annual report to assess the services provided in order to improve them. Also, it will be responsible of introducing new services in the community to fit with the changes which take place all over the world. The ministry of youth should provide annual report to assess the services provided in order to improve them. Also, it will be responsible of introducing new services in the community to fit with the changes which take place all over the world. Project activities: Project activities: Creation of annual report to assess the quality of services the ministry provided. Creation of annual report to assess the quality of services the ministry provided. Elimination of unnecessary services. Elimination of unnecessary services. Introduce new services to the stakeholders according to their preferences. Introduce new services to the stakeholders according to their preferences.

48. ent06.48 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Market Penetration Urgent (address immediately) Urgent (address immediately) –The organization’s strategic alliance process defines new rules of participation. –The organization has strategies in place for capturing learning from partner interactions, in addition to reaping the traditional return on investment. –The organization has strategies in place to monitor the strategic alliances of its partners. Important (address within 3 months) Important (address within 3 months) –The organization uses alternative channels of distribution for its products and services. –The organization’s view of the “enterprise” includes stakeholders, partners, and customers. –The organization’s strategic alliance process defines measurable activities and standards of performance. –The organization has defined a map of its existing network of strategic alliances. –The organization has defined its plans for future evolution. –Within its network of strategic alliances, the organization maintains a balance between cooperative and collaborative relationships.

49. ent06.49 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Ideas: Market Penetration Set up a different alternatives channels to distribute the services of the ministry of youth via all the sub units under the supervision of the ministry. Set up a different alternatives channels to distribute the services of the ministry of youth via all the sub units under the supervision of the ministry. Formation of a well defined network of strategic alliances Formation of a well defined network of strategic alliances

50. ent06.50 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small project: Market Penetration Project name: Project name: Set up different alternatives channels to distribute the services of the ministry of youth via all the sub units under the supervision of the ministry. Set up different alternatives channels to distribute the services of the ministry of youth via all the sub units under the supervision of the ministry. Project description: Project description: The distribution of the services,provided by the ministry of youth, via different formal and non formal channels to deliver those services in order to benefit the largest number of stakeholders. The distribution of the services,provided by the ministry of youth, via different formal and non formal channels to deliver those services in order to benefit the largest number of stakeholders. Project activities: Project activities: Identify the services of the ministry of youth in different fields. Identify the services of the ministry of youth in different fields. Set up a strategy of alternatives channels to distribute the services whether through youth centres, clubs, sports events, etc.. Set up a strategy of alternatives channels to distribute the services whether through youth centres, clubs, sports events, etc..

51. ent06.51 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Market Image Urgent (address immediately) Urgent (address immediately) –The organization’s advertising defines its uniqueness in the marketplace. –The organization’s advertising conveys a balanced message regarding its current position and its future direction. –Within the organization, the difference between a marketing strategy and an advertising campaign is clearly defined. –The organization’s image campaign is sufficiently multifaceted to penetrate existing markets. –The organization’s image campaign is sufficiently multifaceted to create new markets.

52. ent06.52 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Market Image Important (address within 3 months) Important (address within 3 months) –The organization’s image campaign is based upon its inherent capabilities. –The organization’s culture supports its marketing messages. –The organization’s competencies support its marketing messages. –The organization has strategies in place to assess receptivity to new, untested ideas within the marketplace ahead of the competition. –The organization’s advertising messages are based upon knowledge-based competencies, instead of product attributes.

53. ent06.53 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Ideas: Market Image Develop an image campaign, based on the available resources and capabilities within the ministry of youth, taking into consideration the tangible and intangible resources. Develop an image campaign, based on the available resources and capabilities within the ministry of youth, taking into consideration the tangible and intangible resources. Create a message or slogan for the Ministry of youth (such as sports and peace) which reflects the society culture. Create a message or slogan for the Ministry of youth (such as sports and peace) which reflects the society culture.

54. ent06.54 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small project : Market Image Project name: Project name: Develop an image campaign, based on the available resources and capabilities within the ministry of youth, taking into consideration the tangible and intangible resources. Develop an image campaign, based on the available resources and capabilities within the ministry of youth, taking into consideration the tangible and intangible resources. Project description: Project description: It is the external image of the Egyptian ministry of youth and its services and activities which it provides to the society. It is the external image of the Egyptian ministry of youth and its services and activities which it provides to the society. To create an image in the society regarding the services and activities provided within the ministry whether via distribution of written materials (newsletters, booklets) in youth centers, sport clubs, schools, universities, within the ministry and any place where the target group might be in. To create an image in the society regarding the services and activities provided within the ministry whether via distribution of written materials (newsletters, booklets) in youth centers, sport clubs, schools, universities, within the ministry and any place where the target group might be in.

55. ent06.55 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small project : Market Image The Egyptian ministry of youth image is a reflection of its services and culture. The Egyptian ministry of youth image is a reflection of its services and culture. Project activities: Project activities: Develop an image in the society to reflect the ministry services. Develop an image in the society to reflect the ministry services. Reflect the inherent capabilities of the ministry of youth. Reflect the inherent capabilities of the ministry of youth. Evaluation of the current image in order to improve it. Evaluation of the current image in order to improve it.

56. ent06.56 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Leadership / Leverage Urgent (address immediately) Urgent (address immediately) –As an organization leader, you have effective strategies in place to disseminate your knowledge to the marketplace. –As an organization leader, you use the knowledge gained from external leadership activities to develop new internal business strategies. –As an organization leader, you have developed internal mechanisms to capture expertise in ways that enhance the organization’s business performance. –As an organization leader, you have developed internal mechanisms to codify expertise in ways that enhance the organization’s business performance.

57. ent06.57 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Leadership / Leverage –As an organization leader, you have developed internal mechanisms to feed-forward expertise in ways that enhance the organization’s business performance. –As an organization leader, you have put mechanisms in place to legitimize employees’ sharing of knowledge and expertise. –As an organization leader, you have put mechanisms in place to encourage employee’s sharing of knowledge and expertise. –As an organization leader, you have put mechanisms in place to reward employees for sharing knowledge and expertise.

58. ent06.58 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Leadership / Leverage Important (address within 3 months) Important (address within 3 months) –As an organization leader, you can define your sphere of influence within the industry. –As an organization leader, you can define your sphere of influence across sectors (eg. government, industry, education, or non-profit). –As an organization leader, you have effective strategies in place to apply your competencies in the marketplace. –As an organization leader, you use multiple strategies to enhance your own intellectual leadership.

59. ent06.59 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Ideas: Leadership / Leverage A well defined job description of the leader and the subordinates to determine the sphere of influence inside the unit and within the ministry of youth in order to avoid overlapping and misleading. A well defined job description of the leader and the subordinates to determine the sphere of influence inside the unit and within the ministry of youth in order to avoid overlapping and misleading. The selection of the leader should be based upon his own vision to develop the unit and to improve the quality of services and products the ministry present. The selection of the leader should be based upon his own vision to develop the unit and to improve the quality of services and products the ministry present. A leader of knowledge learning and development unit, should develop a mechanism to track the flow of sharing knowledge and of exchanging experiences. A leader of knowledge learning and development unit, should develop a mechanism to track the flow of sharing knowledge and of exchanging experiences. A leader should create a vision for the future to anticipate any unexpected inputs regarding the knowledge learning and the development of the whole ministry A leader should create a vision for the future to anticipate any unexpected inputs regarding the knowledge learning and the development of the whole ministry

60. ent06.60 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small Project : Leadership / Leverage Project name: Project name: The creation of a well defined plan for the future to improve and develop regarding the knowledge learning and the development of the whole ministry. The creation of a well defined plan for the future to improve and develop regarding the knowledge learning and the development of the whole ministry. Project description: Project description: As one of the leaders' responsibilities is to create a well defined flexible plan for the future. The plan includes the evaluation of the current status and a future vision of how to improve and develop the whole ministry, and a vision to anticipate any unexpected inputs. As one of the leaders' responsibilities is to create a well defined flexible plan for the future. The plan includes the evaluation of the current status and a future vision of how to improve and develop the whole ministry, and a vision to anticipate any unexpected inputs.

61. ent06.61 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small Project : Leadership / Leverage Project activities: Project activities: Collect information about the ministry of youth with regards to its action plan of the year, in order to have a background or a base about the current status. Collect information about the ministry of youth with regards to its action plan of the year, in order to have a background or a base about the current status. Evaluate the current status based on the action plan. Evaluate the current status based on the action plan. Set up a future development plan. Set up a future development plan.

62. ent06.62 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Technology / Internet Urgent (address immediately) Urgent (address immediately) –Within the organization, roles are clearly defined to motivate optimal innovation. –Within the organization, career paths are developed to motivate optimal innovation. –Within the organization, incentives/rewards are built into the system to motivate optimal innovation. –Within the organization, innovative ideas are well-received. –Within the organization, the locus for project initiation is clearly identified. –Collaboration and interaction of employees across organizational boundaries is tracked. –Collaboration and interaction of employees across organizational boundaries is measured in terms of value-added contributions.

63. ent06.63 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Activities: Technology / Internet Important (address within 3 months) Important (address within 3 months) –The organization has sufficient flexibility to capitalize on the benefits of current information technology. –A network of expertise exists within the organization to provide assistance to employees in the areas of technology, organizational behavior, and general information about the business. –The persons comprising the network are easily identified by employees. –Within the organization, technology is perceived as an enabler, rather than an end in itself. –Technology is used within the organization to promote collaboration between employees who work in different areas. –The organization uses cyberspace as a learning tool.

64. ent06.64 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Ideas: Technology / Internet Provide the Egyptian ministry of youth including the knowledge learning and development unit with a well defined technical infrastructure, such as the personal computers, network, intranet, printers, faxes, copiers, etc. to facilitate the flow of work. Provide the Egyptian ministry of youth including the knowledge learning and development unit with a well defined technical infrastructure, such as the personal computers, network, intranet, printers, faxes, copiers, etc. to facilitate the flow of work. Provide training for all the employees in the ministry through the knowledge learning and development unit, in order to familiarize the usage of technology to facilitate the work. Provide training for all the employees in the ministry through the knowledge learning and development unit, in order to familiarize the usage of technology to facilitate the work.

65. ent06.65 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Ideas: Technology / Internet Promote the employees with the necessary technological assistance to guarantee that all the employees are capable of dealing with the most advanced sophisticated technology. Promote the employees with the necessary technological assistance to guarantee that all the employees are capable of dealing with the most advanced sophisticated technology. Encourage and motivate the employees to innovate with the framework of a rewarding mechanism in the innovation unit. This unit will be responsible to gather all the innovated ideas from different departments to study the validity and applicability of these ideas, including a rewarding mechanism for the most creative applicable idea during each month. Encourage and motivate the employees to innovate with the framework of a rewarding mechanism in the innovation unit. This unit will be responsible to gather all the innovated ideas from different departments to study the validity and applicability of these ideas, including a rewarding mechanism for the most creative applicable idea during each month.

66. ent06.66 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small Project: Technology / Internet Project name: Project name: Provide training ( technological) for all the employees in the ministry through the knowledge learning and development unit Provide training ( technological) for all the employees in the ministry through the knowledge learning and development unit

67. ent06.67 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small Project: Technology / Internet Project description: Project description: In the Egyptian ministry of youth, there is a well defined technical infrastructure and networks among all the employees within the ministry and also within the youth centers in all over Egypt which facilitate interaction and communications and also it saves money and time. But the problem is this network is unused for most of the employees simply because They don't know how to use it. Training courses for employees to teach them how to use the network and how to benefit from the existing technology available in the ministry. In the Egyptian ministry of youth, there is a well defined technical infrastructure and networks among all the employees within the ministry and also within the youth centers in all over Egypt which facilitate interaction and communications and also it saves money and time. But the problem is this network is unused for most of the employees simply because They don't know how to use it. Training courses for employees to teach them how to use the network and how to benefit from the existing technology available in the ministry.

68. ent06.68 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Small Project: Technology / Internet Project activities: Project activities: Creation of the technical infrastructure within the ministry. Creation of the technical infrastructure within the ministry. Identify the number of the employees who can't deal or use these technological equipments. Identify the number of the employees who can't deal or use these technological equipments. Establishment of training courses for them in order to be able to use these technological tools. These courses can be a self studying one. Establishment of training courses for them in order to be able to use these technological tools. These courses can be a self studying one. Track all the interactions flows via the available technology. Track all the interactions flows via the available technology.

69. ent06.69 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Request This project needs to be applied as soon as possible in the Egyptian Ministry of youth as a case study as to be applied later in other ministries. This project needs to be applied as soon as possible in the Egyptian Ministry of youth as a case study as to be applied later in other ministries.

70. ent06.70 Created based upon the Knowledge Innovation Assessment Methodology © ENTOVATION International Ltd. www.entovation.com Thanks for your attention