1. Presented by Michele Neary & Oralia Gomez, Northwestern University 2011 IACRAO Annual Conference

2.  Private university founded in 1851  Three campuses  Evanston  Chicago  Doha, Qatar  11 distinct schools  2,500 full-time faculty members

3.  Freshman class size of 2,128 students  Full-time students: – Undergraduates: 8,397 across 6 schools – Graduate/Professional: 7,870  Part-time students in the School of Continuing Studies: 1,100  Total enrollment: approximately 19,000

4.  Evanston Registrar Office produces transcripts for students in all schools with the exception of Medicine, Law, and School of Continuing Studies  2010-2011 transcript requests stats PaperE-TranscriptTotal% E-Transcript% Paper Fall qtr. 201010,463 100.0 Winter qtr. 20117,041 100.0 Spring qtr. 20113,9848344,81817.382.7 Summer qtr. 20112,5997453,34422.377.7 Total 2010-1124,0871,57925,666

5.  Phase 1: Online ordering for paper transcripts (go live date - May 2010)  30-days after contract signing  Smooth migration from existing online system due to Deployment Guides provided by Avow  Phase 2: Automated electronic delivery for students who graduated 2000 and after

21.  Account creation  Order confirmation  Status update – by document  Document delivered  For electronic documents only:  Recipient opened electronic document

28.  Special instruction block in e-transcript form  Combining separate transcript types  Separate account creation from transcript ordering  Communication plan (i.e. new service, prices, etc.)  Don’t announce go-live prematurely  FAQ  Ensure student is individual placing the order

29.  Importance of Project Manager  Defining scope  Managing expectations  Creating contingency plans  Developing testing timeline  Involving all technical stakeholders

30.  Week/Month 1  Today PaperE-TranscriptsTotals Week 1223104327 Week 222484308 Week 324681327 Week 424679325 Week 522980309

31.  Two hour (or less) turnaround time for electronic transcript delivery  Same day turnaround time for most requests for paper transcripts  Reduction of workload, by half, for two FTE transcript services positions  Change in the nature of the work – more troubleshooting and reporting of technical issues encountered

32.  Phase 2.5: Manual processing for electronic delivery for pre-2000 population  Phase 3: Automated electronic delivery for pre-2000 population  Efforts to include other schools at NU

34. Michele Neary Associate University Registrar Northwestern University Phone: 847.491.8466 Email: m-neary@northwestern.edum-neary@northwestern.edu Oralia Gomez Senior Assistant Registrar Northwestern University Phone: 847.491.8457 Email: o-gomez@northwestern.eduo-gomez@northwestern.edu