2.  clear expression  attentive listening

3.  sender  message  receiver  feedback

4.  speaking  writing  drawing  sign language  body movement

5.  soft or garbled speech  incomplete messages  noisy environment  lack of fluency or knowledge

6.  focus on content  use your eyes  be open-minded  overlook distractions  choose to be interested  ask questions

7.  prevents problems  clarifies messages  exposes weak arguments  reveals changed opinions

8.  be patient  explain  verify understanding

9.  usually physical  tone of voice  some are universal  many are culture-specific  include rituals  sometimes environmental

11.  appearance  behavior  restraint  attitude

12.  acknowledge  accept  adapt

13.  if you get it  if you have to give it

15.  small group  Working toward a common goal

16.  respect  learn  be reliable  carry your weight  be positive

17.  unsolicited advice  different standards  speed vs. quality  Team Communication

19.  honesty  respect

20.  promises  fraud

21.  acting ethically  dealing with harassment

23.  need to control others  power struggle  muddled confrontation

24.  speak with restraint  consider letting it go  respect the other person  watch the body language  negotiate a solution  stay calm

25.  don’t gossip  respect the other party  take a time-out  use chain of command  focus on the issue, not the person  no abuse

26.  These standards of conduct and communication shouldn’t be new to you, but they’re always good to be mindful of. Does anyone have any comments about this section?