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Support Services Department- Leadership Teams Alignment: Setting and Communicating Direction.

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Presentation on theme: "Support Services Department- Leadership Teams Alignment: Setting and Communicating Direction."— Presentation transcript:

1 Support Services Department- Leadership Teams Alignment: Setting and Communicating Direction

2 Imagineering… Describe the desired state of your department: How would employees go about their work? How would employees go about their work? What would it look like, sound like, feel like to work in or interact with the department? What would it look like, sound like, feel like to work in or interact with the department? How would you know if you achieved your ideal state? What would be outcomes or measures? How would you know if you achieved your ideal state? What would be outcomes or measures?

3 Are We Satisfied? Consensogram: On a scale of 1-10, how satisfied are you with the quality and effectiveness of your department? A 10 would mean we couldnt possibly improve A 1 would mean a complete overhaul and redesign is needed to fix/improve the department

4 Welcome & Introductions As a department… As a department… What do you hope are the outcomes of these workshops? What do you hope are the outcomes of these workshops? What do you want to come away with? What do you want to come away with? As an individual… As an individual… Name Name Department Department Position Position Why you are here? Why are you on this team? Why you are here? Why are you on this team?

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6 Housekeeping… Meeting Dates: Meeting Dates: October 27th October 27th December 8th December 8th February 15th February 15th April 3rd April 3rd Lunch/breaks Lunch/breaks Materials (binders & booklets) Materials (binders & booklets) Web site Web site list list

7 Outcomes/Purpose To align departments to the District plan To align departments to the District plan To empower Department Leadership Teams (DLTs) to set and communicate direction within their department To empower Department Leadership Teams (DLTs) to set and communicate direction within their department To create a department Plan on a Page To create a department Plan on a Page To customize the 4 Quality Levels that define continuous improvement for the department To customize the 4 Quality Levels that define continuous improvement for the department

8 Two Objectives 1.) Make the department work better and 2.) Make the department a better place to work

9 Why Department Leadership Teams? To reach the desired state To reach the desired state Shared leadership Shared leadership Common vision & mission Common vision & mission Laser-like focus & Alignment Laser-like focus & Alignment Improved efficiency and effectiveness Improved efficiency and effectiveness

10 What are Your Departments… Wildly Important Goals?

11 In Your Department… What are your top goals? - How do you know? What are your top goals? - How do you know? How much time do you spend on top goals? - How do you know? How much time do you spend on top goals? - How do you know? How do you measure your progress? – What data are you currently collecting? How do you measure your progress? – What data are you currently collecting?

12 How effective can a department be when employees dont know what the Wildly Important Goals are?

13 Self-Assessment If you interviewed all employees within the department, how would they respond? If you interviewed all employees within the department, how would they respond? Interview Questions Responses What are our departments top goals? How do you know they are our departments top goals? How much time do you spend on our departments top goals? How do we measure our departments progress toward the top goals?

14 There is nothing less useful than to do a little better that which should not be done at all -Peter Drucker

15 What Are Your Departments… Big Rocks?

16 In Your Department… Important vs. urgent? Important vs. urgent? What are OUR priorities? What are OUR priorities? How do we get to the critical few? How do we get to the critical few? Getting the big rocks in the jar first Getting the big rocks in the jar first Paradigm shift! Paradigm shift!

17 Focus

18 This approach to alignment and continuous improvement requires a paradigm shift… Trying to implement a new paradigm while holding on to the old will not work!

19 Simulation: Using a piece of paper, design a model to fly into the waste basket

20 Look at the words and name the colors you see. Dont name the words you read.

21 Definition of Insanity Doing the same things over and over and expecting different results Anthony Robbins

22 Change Process SHOCK Acceptance Rebuild Depression

23 CHANGE is more a matter of CHOICE and WILL than of ABILITY or CAPACITY. The question is: Do you really want to?

24 Random Acts of Improvement Aim of the Division Goals and Measures Aim of the Division Aligned Acts of Improvement Goals and Measures

25 Getting alignment is sometimes like herding cats

26 Its About Alignment! Can we get everyone rowing in the same direction? Can we get everyone rowing in the same direction?

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28 (Your Departments Mission Statement Here) (Your Departments SMART Goals Here)

29 An Example…

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32 Planning for Employee Input Who will be involved? Who will be involved? When will the activities take place and input collected? When will the activities take place and input collected? How will input be solicited? How will input be solicited? Who will facilitate the process? Who will facilitate the process?

33 Quality Tools (Getting employee input) Brainstorming Brainstorming Affinity Diagram Affinity Diagram Nominal Group Technique Nominal Group Technique Lets try out the tools! Lets try out the tools!

34 Mission Statement Questions? Who Who is our customer? is our customer? do we serve? do we serve? What What value do we add to the District? value do we add to the District? is our purpose & function? is our purpose & function? How How will we approach our work? will we approach our work? do we want to be perceived by others? do we want to be perceived by others?

35 Goal Questions? What What should our goals be? should our goals be? should we measure? should we measure?

36 The To Do List Next meeting: December 8th Next meeting: December 8th Seek input on the creation of the departments plan on a page Seek input on the creation of the departments plan on a page Mission & Goals Mission & Goals Bring the 1 st draft of your Plan on a Page Bring the 1 st draft of your Plan on a Page

37 December 8 th Agenda Sharing the 1 st drafts (Departments Plan on a Page) Sharing the 1 st drafts (Departments Plan on a Page) What do we do with the department plan on a page once we have it? What do we do with the department plan on a page once we have it? SMART Goals, Action Plans, Key Measures SMART Goals, Action Plans, Key Measures Introduction to the 4 Quality Levels for support service departments Introduction to the 4 Quality Levels for support service departments

38 Questions & Comments? Questions & Comments? Evaluate todays meeting using the quality quadrant Evaluate todays meeting using the quality quadrant


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