1. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 11 Q1FY14 Promotions Summary PROMOTION (click on links for details) FY13FY14 COMMENTS Q4Q1 Installed Base CS1000 Collaboration Pack Promo EXPIRING Collaborate NOW! EXTENDED & ENHANCED – 7-15% incremental discount on Aura 6.x upgrade dependent on application attach. Nortel heritage base now supported with this promotion. SME Promotions WIN with IP OfficeEXPIRING 30 TH Sept 96x1/DECT for EU PromoEXPIRING 30 TH Sept 3500 Stack EXTENDED – substantial discounts on ERS 3500 PoE switches when sold with IP Office. Lower discount when sold without IP Office. Radvision Promotions Video Refresh & Upgrade Promotion CONTINUING – Targeting legacy and competitive MCUs and Endpoints at aggressive discounts. XT for Education Sector promotion CONTINUING – promotion on video endpoints targeting the Education sector Networking Promotions Core Values EXTENDED – Upgrade/replace ERS 8300/8600 or competitor core with ERS 8800, VSP7000 or VSP 9000. Evolve the Edge EXTENDED – Replace legacy Avaya/Nortel and Competitor edge switch installed base with ERS 4000/5000. Add value by attaching Identity Engines and COM. Financing UK ONLY (for Ireland, Germany, France, Spain and Italy deals will be reviewed on a case by case basis) 5 year FMV lease @ 0% / 2 or 2.5 Year True 0% Lease EXTENDED FOR UK ONLY 0% FMV Lease for 5 years, or True 0% Lease with NO deposit for 2.5 years, or True 0% Lease with NO deposit for 2 years on Data Networking only deals Low rate FMV Solutions EXTENSION FOR UK ONLY - 48 and 60 month options with IRRs ranging from 1.49% to 4.99%. CAN BE COMBINED WITH OTHER PROMOTIONS & SPECIAL BIDS Promo available Not applicable Promo expired To be decided

2. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 2 Enterprise Installed Base Promotion – 3 Updates Target: Nortel heritage base with gradual migration approach July to September Target: Avaya upgrade AND Nortel technology refresh October to September Collaboration Pack for CS1000 Promotion Discount Changes TodayFrom Oct 1 st Min 100 Collaboration Suite licenses 15% Min 100 Mobility Suite licenses 13%14% Min 100 Foundation Suite licenses 11%7% Promotion Consolidation 1 2 3

3. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 3 PromotionTargetOffer (Conditions Apply)Expires Collaborate NOW! Avaya or Nortel Enterprise Installed Base EXTENDED Incremental discounts of 7-15% dependent on the Avaya Aura Suite License purchased. Minimum 100 licenses of any type required. Discounts apply to UC and Contact Center HW, SW and Upgrade Advantage Networking Radvision Support Advantage Discounts not applicable on VSP9000, and OEM / non- discountable products 22 nd Sep ‘14 ASIPP – Avaya Software Investment Protection Policy Meridian/CS 1000 under transition ON-GOING Loyalty credit for customers’ software investments – 25% - 70% when upgrading like to like software; no charge under subscription On Going Policy Q1FY14 Promotions – Enterprise

4. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 4 Q1FY14 Promotions – Radvision PromotionTargetOffer (Conditions Apply)Expires Video Refresh & Upgrade Promotion Customers with installed Radvision or Competitive MCUs or Endpoints CONTINUING Aggressive discount ranging from 10- 30% incremental discount on 1. Trading in legacy Radvision MCU or Endpoints for the latest technologies 2. Competitive MCUs and Endpoints – Polycom, Cisco / Tandberg, LifeSize, Aehtra, Sony, Huawei and Vidyo 31 st Dec‘13 XT for Education Sector Promotion Education Sector customers CONTINUING Discounts on select video endpoints when sold into the education sector XT5000 – 40% incremental discount on the SMB9 SW XT4200 – 15% incremental discount 31 st Dec‘13

5. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 5 Q1FY14 Promotions – Networking PromotionTargetOffer (Conditions Apply)Expires Evolve The Edge Customers with installed Avaya or Competitor EOS/EOL edge switches EXTENDED Very attractive discounts for replacement with ERS 4000 and 5000. Add value with IDE and COM. Certificate of Intent to Destroy required 31 st Mar ‘14 Core Values ERS 8300/8600 and competitor core switch Installed Base EXTENDED Very attractive discounts to upgrade to the latest ERS 8800, VSP7000 or VSP 9000. Certificate of intent to Destroy required 31 st Mar ‘14

6. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 6 Q1FY14 Promotions – SME/Mid Market PromotionTargetOffer (Conditions Apply)Expires PROMOTION – WORK IN PROGRESS Competitor base, legacy migration and/or Net New mid market business NEW 3500 Stack New & Existing IP Office Customers EXTENDED Significant discounts on select Avaya ERS 3500 switches when purchased with or without an IP Office System. Can be combined with other IP Office promotions 31 st Mar ‘14 Financing Promotions SME Customers in select EU countries UK Only Lifecycle 0% - Financial leasing on IP Office over 5 years Simply 30 - True 0% Finance over 2 ½ years with NO deposit Promo valid in UK, Ireland, Germany, France, Italy & Spain 31 st Dec ‘13

7. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 7 Q1FY14 Promotions – Financing, UK ONLY PromotionTargetOffer (Conditions Apply)Expires Life Cycle 0% New & existing enterprise customers UK Only 5 Year FMV Lease @ 0% Eligible products: Avaya Aura, CS1000, Contact Center IP Office Networking Radvision Excludes EoS products, detailed T&Cs available 31 st Dec ‘13 Simply 30 New & existing enterprise customers UK Only 30 Month (10 quarters) Year True 0% Lease, NO deposit required. Eligible products: Avaya Aura, CS1000, Contact Center IP Office Networking Radvision Excludes EoS products, detailed T&Cs available 31 st Dec ’13 0% Networking New & existing enterprise customers UK Only 24 Month (8 quarters) Year True 0% Lease, NO deposit required. Eligible products: Avaya Networking Excludes EoS products, detailed T&Cs available 31 st Dec ’13 Low Rate FMV Solutions New & existing enterprise customers UK Only 48 and 60 month options with IRRs ranging from 1.49% to 4.99%. CAN BE COMBINED WITH OTHER PROMOTIONS OR SPECIAL BID 31 st Dec’13

8. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 88 Promotions by Product Line PromotionTargetExpiry dateUCCCNWIPORVSNACS Collaborate NOW Avaya and Nortel heritage Enterprise Installed Base 22-Sep-14XXX XX IP OFFICE PROMOTION – WORK IN PROGRESS Tbd XX 3500 Stack Networking attach to IP Office and any SME deployment (not covered by other promotions) 31-Mar-14 X Evolve the Edge Avaya and select competitive displacement 31-Mar-14 X Core ValuesAvaya Data Center customers31-Mar-14 X Radvision Refresh & Upgrade Promotion Any legacy Radvision or Competitor installed base 31-Dec-13 X XT for Education Sector Promotion Education sector31-Dec-13 X Financing Promotions – UK Only Any sale on current portfolio, new or upgrade 31-Dec-13XXXX XX

9. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 9 EMEA Promotion Resources & Support Resources SME Promotions Portal SME Promotions - Global Sales Enterprise Promotions Portal www.avaya.com/emeapromos Questions?EMEAPromotions@avaya.com Direct Links to Promotion Pages Collaborate NOW! IP Office Promotion – WORK IN PROGRESS Video Refresh & Upgrade Promotion XT for Education Sector Promotion 3500 Stack Evolve the Edge Core Values Financing – ON HOLD

10. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 10 Q1FY14 Promotion Stacking Summary 10