Presentation on theme: "Avaya Aura: Taking the Next Step Collaborate NOW! Promotion"— Presentation transcript:
1Avaya Aura: Taking the Next Step Collaborate NOW! Promotion Partner Briefing DeckLast updated: 30th September 2013AVAYA PROPRIETARY & CONFIDENTIAL
2Simplifying Real-Time Collaboration for Everyone 1. Collaborate NOW! Promotion2. Why Now is the Time for UC3. User Profile Value in Avaya Aura®4. Case Studies5. Next Steps
3Enterprise Installed Base Promotion – 3 Updates 1Promotion Consolidation3July to SeptemberOctober to September 2014Target: Avaya upgrade AND Nortel technology refreshCollaboration Pack for CS1000 Promotion2Discount ChangesTodayFrom Oct 1stMin 100 Collaboration Suite licenses15%Min 100 Mobility Suite licenses13%14%Min 100 Foundation Suite licenses11%7%Target: Nortel heritage base with gradual migration approach
4Installed Base View 30M Lines of upgrade & up-sell opportunity Avaya Heritage Installed BaseNortel Heritage Installed BaseCM61.2M LinesR6/71.3M LinesAvaya Heritage Installed Base16M Lines in the installed base7% on a current release93% Can’t leverage the latest & greatestR7.5/7.63.1M LinesCM54.9M LinesCM4 and Below9.9M LinesPre R69.7M LinesThe majority of the base requires an upgrade before they can leverage the innovative applications
5Collaborate NOW! Objective & Availability Drive applications and reduce the hardware hurdle of upgrades. In addition, support the rollout of Avaya Aura® Suite Bundles:Re-engage customer base, protect from competitive inroadsForklift out old Avaya or Nortel PBXs / Server hardware and replace current releasesEstablish base of platforms for future collaborative applications salesTarget AudienceCM5 Installed Base and BelowNortel Installed BaseTechnology refresh to Avaya AuraMigration approach – upgrade CS1000 to 7.6 AND add Avaya Aura at the same timeAvailabilityEMEATimeframeStart date: 8th April 2013 End date: 22 September 2014
6Mix & Match per user across the enterprise Avaya Aura® Suite Licensing Driving high margin user driven collaboration sales conversationsMix & Match per user across the enterpriseOptional Video Room connectivityCollaboration SuiteAvaya AuraCM, SM, SMGRPresenceFlarefor PCOne-XCommunicatorCMMessagingMS LyncPlug in ACAACEACE 6.2Mobile/SIP/iOS/CESfor iPadVoice/Web/VideoAvayaSBCScopia /user *Desktop & MobileConferencing 7(Audio/Web/Video)Optional al-la-carte Conferencing or Scopia (/port)Mobility SuiteAvaya AuraCM, SM, SMGRPresenceFlarefor PCOne-XCommunicatorCMMessagingMS LyncPlug in ACAACEACE 6.2Mobile/SIP/iOS/CESfor iPadVoiceAvayaSBCOptional al-la-carte Conferencing or Scopia (/port)Foundation SuiteAvaya AuraCM,SM, SMGRPresenceFlarefor PCVoiceone-XCommunicatorCMMessagingMS LyncPlug in ACAACEACE 6.2Core telephony, messaging, SIP-enabled, with desktop clients, supporting all phonesAdditionally empowering roaming users, road warriors and telecommuters, with UM, mobile clients, and secure BYOD accessAdditionally empowering power collaborators with video and multi-modal conferencing
7Collaborate NOW! Promotion Offer Summary Three Levels of Discount tied to each new Avaya Aura License SuiteFoundation SuiteMobility SuiteCollaboration SuiteMinimum Number of ASIPP and/or Upgrade Licenses100Incremental Partner DiscountDiscounts apply to:UC & C PortfolioCC PortfolioRadvision portfolioData networkingUpgrade AdvantageSupport Advantage7%14%15%ExclusionsVSP9000, OEM and non-discountable Products, WFO MaintenanceNOTES:Discounts are incremental, eg. If standard discount is 40% and the deal qualifies for Mobility Suite discounts then the total discount to the partner will be 54%Support Advantage discount applies to 1 or 3 year contracts. In the case of a 1 year contract, the second year renewal will be at the same rate as year 1, subsequent years will be at standard (non-promotional) pricingFor the Adriatic’s, Turkey and Middle East & Africa regions, the incremental discount on the endpoints will max be 12%.
8WHAT’S IN IT FOR THE PARTNER Advantages Saving Elements Target the industry’s largest installed base of enterprise communications systems: 50 million users worldwideRe-engage and protect your customer base: lead with high margin applications value while addressing hardware and software upgrade requirementsBuild on Suite Licensing messages of simplicity, added value and strong applications position with time-limited promotions pricingSaving ElementsFor Avaya’s installed base customers, this promotion provides a completing incentive to deploy new applications and upgrade their core Avaya Aura architecture at the same time. Customers receive:A SIP based collaboration core that provide the potential for both immediate cost savings and the scalability, reliability and flexibility to take them into the futureAccess to a simplified and comprehensive selection of UC clients as contained in the new Avaya Aura® Suite License structureApplications to meet current business imperatives and establish new, more effective ways of doing businessWorld class support from Avaya – a leader in unified communications, customer contact solutions and services.7-15% of LIST price – applicable to:UC & Collaboration PortfolioContact CenterNetworkingRadvisionUpgrade AdvantageSupport Advantage
9WHAT’S IN IT FOR THE CUSTOMER Advantages Saving Elements SIP consolidationfor savings – entrée into UCMobility applicationsto bring your companyto the next levelCollaborative User experiences withIntegrated video toolsComprehensiveworld-class supportFor Avaya’s installed base customers, this promotion provides a completing incentive to deploy new applications and upgrade their core Avaya Aura architecture at the same time. Customers receive:A SIP based collaboration core that provide the potential for both immediate cost savings and the scalability, reliability and flexibility to take them into the futureAccess to a simplified and comprehensive selection of UC clients as contained in the new Avaya Aura® Suite License structureApplications to meet current business imperatives and establish new, more effective ways of doing businessWorld class support from Avaya – a leader in unified communications, customer contact solutions and services.Saving ElementsAvaya Aura Upgrade User Licenses (min required)All Avaya Common ServersG-Series Gateways96X1 PhonesNetworkingRadvision Elite MCU & Endpoints
10WHAT’S IN IT FOR THE CONTACT CENTER CUSTOMER Advantages Enterprise wideEngagementRight Media,Right TimeActionable InsightComprehensiveworld-class supportFor Avaya’s installed base contact center customers, this promotion provides a completing incentive to deploy new applications and upgrade their core Avaya Aura architecture at the same time. Customers receive:A SIP based collaboration core that provide the potential for both immediate cost savings and the scalability, reliability and flexibility to take them into the futureAccess to a simplified and comprehensive selection of UC clients as contained in the new Avaya Aura® Suite License structureApplications to meet current business imperatives and establish new, more effective ways of doing businessWorld class support from Avaya – a leader in unified communications, customer contact solutions and services.Call Center Elite, CMS and the Elite Multichannel feature pack can all be added at the discount level applicable to the appropriate Avaya Aura Suite.Saving ElementsSMSCall Center EliteLicensesCall Management SystemCMS HardwareMulti-Media Elite*agent interfacePhonesServersNetworkingRadvision Elite MCU & Endpoints
11Quantity of Suite Licenses ordered Calculation ExamplesExampleQuantity of Suite Licenses orderedPromo DiscountCommentsFoundationMobilityCollaboration1802090NoneAs there is not at least 100 upgrade licenses in any of the suite this design is not eligible for promo discounts220015010015%The highest promotional discount is eligible on the deal as there are at least 100 Collaboration Suite licenses33005014%Not enough Collaboration Suite licenses to qualify for the 15%, but enough Mobility Suite licenses to qualify for 14%4100075257%Not enough Mobility or Collaboration Suite upgrade licenses to qualify for 14-15% but more than enough Foundation Suite upgrade licenses to qualify for the 7% incremental discountNote: although the Aura Suite license determines the promotional discount level, the actual discount is applicable to the entire deal including HW, SW, Contact Center, Radvision, Networking, Upgrade Advantage and Support Advantage, except OEM products and VSP9000
12Quoting & Ordering Step 1 Step 2: Step 3: Step 4: Add the appropriate Campaign Code to your upgrade opportunity in SFDC.“Collaborate NOW! EMEA” for Avaya Heritage upgrades and migrations“Collaborate NOW! EMEA Nortel” for Avaya Nortel upgrades and migrationsStep 2:Follow the simple rules of this promotion design your upgrade using the Avaya Solution Designer (ASD) and upload it in SAPStep 3:Raise an SSR for special discount, indicating in the comment section that this is a request for Collaborate NOW! promotional discountsStep 4:The Avaya Deals Desk will confirm your promotional pricing back (on a best effort basis the SLA is to respond within 24 hours), with the approval number
13MPGs Eligible for Promotional Discounts Avaya Pricing Model MPGCollaborate NOW! Discounts?1P – HW (Red UC HW, SMEC)Y2P – SW (Red UC SW)3P – PERI (Endpoints)Y*4P – HW2 (Blue Voice HW)5P – SW2 (Blue Voice SW, Red Contact Center)6P – DATA (Networking)7P – OEMN8P – RADVISION1S – Maintenance Services2S – Professional Services3S – Operations Services* Note: the maximum discount on endpoints for the Adriatic’s, Turkey and Middle East & Africa regions is 12%.
14Information & Resources Collateral – available on the promo page – click hereOffer DefinitionPartner presentationPartner Cheat SheetCustomer presentationCustomer fact sheetUseful linksCollaborate NOW! End User web page – click hereThe Avaya Aura Savings Estimator – click hereMaking the Most of the Latest Avaya Aura Capabilities Video – click hereAvaya Aura: Taking the Next Steps Whitepaper – click hereQuestions? Send en to
15Simplifying Real-Time Collaboration for Everyone 1. Collaborate NOW! Promotion2. Why Now is the Time for UC3. User Profile Value in Avaya Aura®4. Case Studies5. Next Steps
16Employee Productivity The Speed of Business is Accelerating Requires New Internal and External Collaboration ToolsECONOMYPOLICYCLOUDMOBILITYSOCIALBYODEnterprisePoint ofCustomer ServicePoint ofEmployee ProductivitySpeed is an overarching issue across your organization. This slide is your organization. Where communication and collaboration technologies are needed to target and enable each unique group with the right experiences and tools to address roadblocks to time-to market, competitive leadership and satisfied customer groups.Within each of our organizations the speed of business is not just tied to one technology or group of people. We all move at the speed of the slowest parts of our key business processes. Whether it’s customer service, operations, supply chain or new development.To successfully meet business goals speed needs to be entrenched across all interaction and delivery points, from production to distribution to the point of sale and customer service.You need all of the pieces working together at the same speed, with the same efficiency to achieve desired results and returns.At Avaya we believe that targeting faster real-time collaboration across the enterprise for the right users and key processes is the best way to ensure rapid results.Our methodology is to start by understanding how high priority processes are being driven by today’s business priorities – which are changing significantly with market dynamics including, economic, social, technical trends like cloud, policy and mobility and of course BYOD.The question for businesses is are you bottlenecked in your ability to develop new products and services or easily able to respond to customer and competitive demands.Is it easy for your business to train new channels and use new media and modes of communication or are these key elements of your organization constrained?CustomersUsers
17Customers Facing Rapid Technology Change New technologies, adoption challenges, complex multi-vendor environmentTablets by 2016802MillionMobile projects will outnumber PC projects4:1Increase in dedicated video soft clients by 2016400%Increase in mobile enterprise investments through 201530%Of enterprise will be cloud based by 201516%Source: GartnerWhy Now Is the Time for Unified Communications?The growing demand for unified communications and collaboration (UC&C) solutions is a key part of the overall rebound in technology spending since the financial turndown. According to the technology research firm IDG, UC&C solutions are “poised to become ubiquitous.”2 In a survey of over 1,000 IT and business professionals, IDG found 60% of them planning to implement or upgrade existing UC&C solutions within the next three years. Another analyst projects an 11.2% growth rate in enterprise investments in UC&C through Mobility is a huge factor in the growth of UC&C: the growing presence of smartphones, tablets and other mobile devices in the enterprise took place despite the historically challenging economic environment.But other factors are also playing a major role:Business is virtual: The four walls of the enterprise no longer come even close to defining it. Your employees, partners, suppliers and customers can be anywhere. How easy you make it to connect and collaborate increasingly defines who and what you are as a business.Generational shift: The exit of the Baby Boomers and the rise of the Millennials means more and more people who expect the latest mobile and social networking solutions.Global competition: New marketplace entrants in Asia and Latin America, unencumbered by legacy systems, take UC&C for granted.Being green: UC&C solutions have demonstrated proven performance in reducing commuting and business travel.Video: Video has moved out of dedicated facilities and across the enterprise through casual, cost-effective use on the desktop and on the go, delivering on an expectation that has been talked about for decades.As a result of these and other factors, while enterprises may differ in the timing of their move to UC&C (according to IDG, the larger the organization, the faster the move), it’s no longer a question of “if” but “when.”
18Meeting The Needs Of All Your Constituents Line of BusinessFaster ExecutionCustomer ExperienceIncrease ProductivityProblem Resolution!ITDecrease CostSimplify MaintenanceIntegrate SystemsDeploy New ServicesWithin your business you are working to meet the needs of multiple groups. Your line of business executives are focused on business results: how to improve customer experience to drive satisfaction, retention and loyalty; how to resolve internal problems better and faster by having the right people more rapidly and more effectively engaged; increasing productivity particularly for key teams or roles that are driving the business – such as sales or new product and service creation. And overall, everyone is looking at how to accelerate the business, ensuring faster execution to respond to customer demands, tackle the competitive dynamics of your marketplace, and to optimize resource use and lower costs.[Build] Within IT, there is the ever present focus on decreasing costs. This means that consideration of new application capabilities must be balanced against standardization and consolidation initiatives that take out costs to provide the financial opportunity to invest in these new capabilities. Part of this will be simplifying ongoing operations and maintenance and integrating systems into broad enterprise-wide platforms that can serve the right applications to any user anywhere. The flexibility to be able to select and easily deploy the right applications and services, based on different users with different needs, is key here. Few organizations can afford to provide every possible capability to every worker – application and collaboration approaches must allow for flexible targeting and deployment.[Build] Generational changes, the increased work intensity and expectations for your staff, and the need to drive productivity, all mean that the direct needs of end-users must be considered. As end-users we all want things to be simpler. We want to be able to work and collaborate anywhere at any time, using any device or communications modality that makes sense for the task at hand. Rapidly getting access to the relevant information we need “at our fingertips” is key to driving smarter, faster decisions. And again, users expect to be increasingly socially connected – both inside work sharing information through enterprise social systems, and outside work with customers, partners, and yes, friends and family too.End UserAnywhere, AnytimeSocial NetworkingRelevant InformationAny Device, Any Modality
19Simplifying Real-Time Collaboration for Everyone 1. Collaborate NOW! Promotion2. Why Now is the Time for UC3. User Profile Value in Avaya Aura®4. Case Studies5. Next Steps
20User Profiles vary as Employee Needs Differ Office CentricPower CollaboratorMulti-tasking, any device,Host voice/video and webconferences, share content.Achieves success throughCollaborationName Lookup, Click-to-Dial,Desktop Video, IM/Presence,Voic , Conference Calls.Requires solid communicationsFoundationMobile and Virtual WorkerRemote access, Enterprise features,Single-number reach, device choice,speech-enabled, consume content.is the key to productivityMobility
21A Software Suite for all your User Profiles Mobile and Virtual Workeris the key to productivityOffice CentricPower CollaboratorRequires solid communicationsAchieves success throughFoundation SuiteMobility SuiteCollaboration SuiteProvides core telephony, messaging, SIP-enabled, with desktop soft clients,Including video, supporting all phonesAdditionally empowering roaming users, road warriors and teleworkers with UM, mobile clients and secure BYOD accessMaximing productivity for power and visual collaborators with video and multi-modal conferencingCollaborationFoundationMobility
22Mix & Match per user across the enterprise Avaya Aura Conferencing A Software Suite for all your User ProfilesDriving user-profile driven, collaboration-oriented, sales conversationsMix & Match per user across the enterpriseOptional Video Room connectivityOptional al-la-carte Conferencing 7 or Scopia (/port)Collaboration SuiteAvaya AuraCM, SM, SMGRPresenceFlarefor PCCMMessagingMS LyncPlug in ACA w/ VideoACEACE 6.2One-XMobile/SIP/iOS/CESfor iPadVoice/Web/VideoAvayaSBCEScopia /user *Desktop & MobileAvaya Aura Conferencing(Audio/Web/Video)one-XCommunicatorw/VideoEC500Mobility SuiteAvaya AuraCM, SM, SMGRPresenceFlarefor PCCMMessagingMS LyncPlug in ACA w/ VideoACEACE 6.2One-XMobile/SIP/iOS/CESfor iPadVoiceAvayaSBCEone-XCommunicatorw/VideoEC500Foundation SuiteMobility SuiteCollaboration SuiteOptional al-la-carte Conferencing 7 or Scopia (/port)Foundation SuiteAvaya AuraCM,SM, SMGRPresenceFlarefor PCVoiceCMMessagingMS LyncPlug in ACA w/ VideoACEACE 6.2one-XCommunicatorw/VideoWith the new Suites, we provide you with a better value at the base or Foundation level, a base solution that offers full survivability options, complete desktop access for Lync integration and Flare users, essential but with a big business plus.The enterprise that needs to add mobile collaboration will easily recognize the value in the Mobility Suite, a solution that combines all of the security and access options any mobile user will require. Addressing the market demands that communications has to involved mobile users, has to accept personal devices but still has to provide enterprise level security.And finally the power user, the enterprise user that wants full video and audio collaboration will find their solution in the Collaboration Suite. With Avaya Conferencing 7 and Scopia desktop and mobile clients this user will quickly understand how making video accessible and easier to use enhances the business value of enterprise wide video collaboration.But any flexible solution must address that each enterprise will have users with different needs, Foundation up to Collaboration. The new Avaya Aura Suite Licensing directly responds to this need by making the choices selectable on a per user basis, each corporate environment can add as many Essential users, Mobility users and Collaboration users they require, flexibility in addressing each enterprise, offering the best combination of features to meet their company goals.
23Simplifying Real-Time Collaboration for Everyone 1. Collaborate NOW! Promotion2. Why Now is the Time for UC3. User Profile Value in Avaya Aura®4. Case Studies5. Next Steps
24Case Study BC Hydro: Taking the Next Step in Communications Major utility providing reliable energy to over 1.8 million customers across 57,000 km of transmission lines with 6,0000 employeesDated phone system nearing end-of-lifeLack of effective mobility solutions for highly mobile work forceSmooth migration required for 10,000 lines across 200 locationsNeed to reduce total cost of ownershipProblemAvaya Aura® Communication Manager, Session Manager and System Manager for simplified deployment, management and administrationEC500 for one number accessone-X Communicator for full featured laptop mobilitySolutionAble to reduce technical staff administering the communications solution and shift them to other prioritiesEnhanced mobility and “reach-ability” for employeesSimplified Move / Add / Change tasks get employees up and running more quicklyValue“Avaya’s system has really transformed how our IT department – and BC Hydro – conducts business. It used to take five employees to manage the phone system; now it’s a two person job. Members of our IT department have been able to focus on other areas.”
25Case Study Parkview Health: SIP for Real-Time Collaboration Not-for-profit healthcare provider serving a community of over 820,000 residents, with 8,000 staff and 8 hospitals distributed across North East IndianaImprove & accelerate communications among mobile caregivers and other staffDeliver data from monitoring devices to mobile staff in real-timeUnify a decentralized voice network without a complete forklift of legacy switchesProblemAvaya Aura Session Manager and Communication Manager for an integrated SIP based collaboration coreThe Mobile Activity Assistant improves collaboration and accelerate work flow by consolidating nurse call alerts, critical result notifications, stat requests, and co-worker messages onto one application on a mobile device.SolutionAccelerated work flows and efficiencies resulting in more time for bedside careIntegration with other smart technologies for real-time access to data that supports patient care and safetyCost savings on SIP connectivityEase of integration with legacy switches•Value“Parkview chose Avaya because the company strongly supports our vision that advanced mobile communications are key to providing outstanding health care and the best patient experience.”25
26Case Study Emory: Enabling the BYOD Campus Renowned private research university in Atlanta, GeorgiaAlso one of the Southeast’s leading healthcare systems3,000 faculty members, 50 locations, 52,000 endpointsEmployees roaming campus typically not connected to university communicationsToo many incompatible devices to supportUse of personal phones requires tracking too many contact numbersNeed to control TCO for ITProblemEarly access customer now planning Flare Communicator roll-out to faculty with iPadsExtending use of existing Avaya Aura® infrastructure and shared back-end appsInteroperates with Avaya Desktop Video Devices and other mobile clients being used by staffSolutionIT issues are minimalAble to leverage expanding BYOD iPad useStaff can establish their own “office identity” anywhereExpect to simplify “roaming” and drive improved staff accessibility and productivityReduce LD costsFun!Value“Combines Avaya software engineering expertise with all the strengths of the iPad. The result is great voice quality, high reliability and a beautiful user interface that looks like it was built for how we work today. It’s the only ‘phone’ I have on my desk right now.” 26
27Case Study Boyd Bros: Collaboration Wherever You Go… Midsize transportation company based in Clayton, AlabamaOver 1000 trucks hauling time-sensitive steel/building materialsRecognized as “Best Fleet To Drive For” (2010 Truckload Carrier Assoc.)Critical shortage of qualified drivers in the transportation industryKeeping qualified people on staff when they relocateProviding sales personnel with mobility optionsNeed to lower TCO and streamline managementProblemConsolidated Avaya Aura® communications platformAvaya one-X® for mobility, presence, teleworking, contact center and home agent capabilitiesEmergency home and remote virtual office choicesEasy to add HD video conferencing for relationship- building with driversSolutionCompetitive advantage in hiring and retaining driversCost avoidance in training new employees: $50K+/year300% increase in home agent productivity80% improvement system management timeEasy to establish home offices and mobility optionsValue“Avaya has helped us to create a more effective and mobile workforce, and to continue building a highly collaborative culture.”27
28Simplifying Real-Time Collaboration for Everyone 1. Collaborate NOW! Promotion2. Why Now is the Time for UC3. User Profile Value in Avaya Aura®4. Case Studies5. Next Steps
29Next Steps Engage with your CAM on plan to work the base Avaya Aura Taking the Next Steps - WhitepaperMaking the Most of Avaya Aura Capabilities - VideoAvaya Aura Savings EstimatorFact Sheet (Customer Facing – in progress)Starting Collaborating NOW!
31Collaborate NOW! Summary Target the industry’s largest installed base of enterprise communications systems: 50 million users worldwideRe-engage and protect your customer base: lead with high margin applications value while addressing hardware and software upgrade requirementsBuild on Suite Licensing messages of simplicity, added value and strong applications position with time-limited promotions pricing
32Customers Partners Suppliers Enterprise-wide Collaboration Solutions Faster collaboration, smarter decisions, better businessAppsCollaborationAppsSocial MediaAppsContact CenterServiceProvidersStandard MediaWebSocial NetworksStores BranchesAvaya Aura®Avaya NetworkingAvayaLiveCloudServicesServiceProvidersWe have looked at a flexible set of collaboration capabilities – but let’s be clear that these all rest on a common architecture for enterprise-wide collaboration.You have probably heard about Avaya Aura before – which we introduced in March 2009 as a “revolution” in communications architecture. Avaya Aura completely “explodes”, or “disaggregates”, the previous IP-PBX model, cleanly separating users and devices (shown at the bottom), through a core SIP communications layer that stretches across the whole enterprise, from applications and resources (shown at the top) which can be simply plugged in and then made accessible to any user anywhere. The Avaya Aura core is distributed across distributed servers for redundancy and scale, but the entire enterprise is managed centrally. This fundamentally changes the costs and complexity of deploying new shared applications, including mobile and video collaboration and contact centers, as well as moving to shared resources such as SIP trunking.At the IT level, consolidation and central management enable significant cost savings to be squeezed out of current systems, which frees up investment funding for targeted new applications like mobile collaboration.[Optionally use this paragraph with IT audiences:] Cost savings benefits include increased use of on-net calling, sharing of trunks and reduction of over-trunking at the edge, single point of integration for SIP trunking, a single enterprise-wide dial plan that routes every call in the lowest-cost way, and the sharing of common applications like messaging, conferencing and video using a common connection to the core rather than many connections between systems. The beauty of the Avaya Aura architecture is that it is also highly evolutionary: existing systems – such Communication Manager, CS 1000, CS 2100 and 3rd party IP-PBXs – once they become SIP-ready they can be “plugged into” the Avaya Aura Session Manager core, immediately benefiting from shared resources while still supporting their existing phones and users.Some applications, like centralized messaging, web and audio conferencing, voice and speech self service, can all be delivered to current users on current phones. Other applications, like Avaya Presence, Avaya Flare and Avaya one-X, as well as video endpoints, use new devices and new experiences that connect directly to the Avaya Aura core. These targeted users can be “rotated” to new devices connected directly to Avaya Aura without having to immediately change existing systems for other users. This is targeted application “quick start” approach allows you to start driving ROI with specific users and processes, while gradually evolving the rest of your environment at your own pace.Customers Partners SuppliersOffice CentricMobile WorkerVirtual WorkerPower Collaborator32
33Avaya Aura Solution Components Avaya Aura® common enterprise-wide foundation for all communications and collaboration applicationsAvaya Flare® Experience for iPad and Windows for powerful mobile decision making and knowledge sharingAvaya one-X® for smartphones, desktops, speech access, and home teleworking, plus web conferencing for iPhone Avaya ACE™ for multivendor application integration including Microsoft LyncAvaya Session Border Controller for Enterprise for secure SIP trunks and remote VPN-less access (2Q ’13)Avaya Conferencing 7 for multimodal capabilities - for audio or video conference calls, information sharingScopia Desktop & Mobile for extending video collaboration to any desktop and mobile device, anywhereAvaya Services (Professional, Support, Managed) driving more effective user adoption, improved performance and faster ROI.Internet