1. Company Confidential Nokia 1800 usability presentation for Contact Centers © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge1

2. Company Confidential Update history Version 1.0, 4.3.2010, Upknowledge © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge2

3. Company Confidential Objectives After successfully completing this learning solution, you are able to: Describe the Nokia 1800 product concept List the Nokia 1800 main features List the key benefits of Nokia 1800 features Use key features of the Nokia 1800 © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge3

4. Company Confidential Prerequisites For best learning results, you should have Basic knowledge of the S30 platform © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge4

5. Company Confidential Contents Product concept Usability features Product data Software Support questions and answers © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge5

6. Company Confidential Product concept © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge6

7. Company Confidential Discover enduring quality Large color display for this device class (128 x 160 pixel resolution) Long battery life (talk time up to 13 hours) Changeable cover Robust design, dust-resistant keypad Stay entertained FM radio, get news and enjoy music on the move Built-in games (Java game download not supported) MP3 grade ringtones Nokia Life Tools Marketing key messages © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge7

8. Company Confidential Easy to use Easy to press with user friendly large keymat Go to menu Navi shortcut keys, user configurable Go to menu Localized calendar Easy to see and hear Inbox headset for clear and handsfree conversations Easy to read - with Large color display Loud ring tone Flashlight Speaking clock Integrated Hands Free speaker Vibration alert Marketing key messages © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge8

9. Company Confidential Nokia 1800 product concept GSM voice calls (no packet data support) SMS messaging with picture messages (MMS not supported) FM radio receiver Stereo headphones/headset through 3.5 mm Nokia connector © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge9 FM radio Nokia Life Tools SMS Voice calls GSM network Headset or Headphones

10. Company Confidential Mechanical concept 1/2 © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge10 FrontLeftRight Display Left selection key Earpiece Right selection key Call keyPower/End key Microphone Charger connector

11. Company Confidential Mechanical concept 2/2 © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge11 Back Speaker Bottom Top Nokia 3.5mm AV connector Flashlight Wrist strap holder

12. Company Confidential Usability features © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge12

13. Company Confidential LEFT New SMS message UP Flashlight RIGHT Calendar DOWN Contacts Navi key shortcuts © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge13 Calendar Flashligt New SMS message Contacts

14. Company Confidential Long press for fast access to FM radio FM radio shortcut key © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge14 FM-Radio shortcut

15. Company Confidential Use the Navi key to turn the flashlight on/off Long press Flashlight on until the key is released Two short presses Flashlight on To turn off the flashlight press the key again Flashlight can also be activated from the Go to menu > Flashlight on > Select Flashlight © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge15 Flashlight shortcut key

16. Company Confidential Product concept © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge16

17. Company Confidential Product specifications – overview Software platform S30 Display 1.8” TFT, 128 x 160 pixel resolution, 65k colors Dimensions 107 x 45.4 x 15.4 mm (length/width/thickness) Weight 72.6 g (including BL-5CB) Colours (Exchangeable color A/B covers) Ash Blue, Orchild Red, Silver Grey, Black and Dark Orange © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge17

18. Company Confidential Comparison to other S30 products 161618001280 Size (widht x lenght x depth)107 x 45 x 15 mm Weight78.6 g72.6 g (including BL-5CB) 81.9 g Display1.8” 128 x 160 pixels 65k colors 1.8” 128 x 160 pixels 65k colors 1.36” 96 x 68 pixels black and white FlashlightYes Speaking clockYes Operating frequencyGSM 850/1900 EGSM 900/1800 FM radioYes Nokia Life Tools S30Yes No © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge18

19. Company Confidential Product specifications – connectivity Supported cellular band EGSM 900/1800 SMS and Picture messaging (Smart message) Other connectivity and interfaces 3.5 mm AV connector 2.0 mm Nokia charger connector © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge19

20. Company Confidential Operator features Nokia 1800 supports several features which mainly benefit the operator DARP (Downlink Advanced Receiver Performance) Phone performs better in capacity-optimized GSM networks Support for full AMR (Adaptive Multi-Rate) speech codec Phone implements full Standard GSM features used for voice compression over the air Increased network capacity, reduced network cost Better voice quality SIM Multi-lock Supports operator business model and campaigns SATK (SIM Application Tool Kit) support icons Enhances operators’ SIM-based service menu text with icons Setup menu and Select Item commands supported © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge20

21. Company Confidential Product specifications – media Ringtones MIDI AMR MP3-grade ADPCM OTA Stereo FM radio receiver 87.50 – 108.00 MHz Listen FM radio with (mono) loudspeaker © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge21

22. Company Confidential Sales package contents © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge22 BL-5CBWH-102User guide1800 AC-3 (AC-8c and CA-100c USB cable for China)

23. Company Confidential Support questions and answers (1/2) Does the Nokia 1800 have built in FM radio antenna? No, you have to connect a wired headset which acts as a radio antenna Can I listen FM radio from loudspeaker? Yes, when listening radio, select Options > Loudspeaker Can I use a Bluetooth headset with the Nokia 1800? No, the Nokia 1800 does not support Bluetooth headset Can I browse the internet with the Nokia 1800? The Nokia 1800 does not support packet data However you can get up to date information using Nokia Life Tools (availability depends on country and operator) Can I use WAP with the Nokia 1800? No, Nokia 1800 does not support WAP © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge23

24. Company Confidential Support questions and answers (2/2) Can I use any headphones with the Nokia 1800? Yes, you can use any headphones which has a 3.5 mm plug Can I use a memory card? There is no memory card slot available in the Nokia 1800 Can I change Navi key shortcuts No, they are pre-configured and cannot be changed Can the device be charged with PC? For China yes by using the CA-100c USB charging connecting cable © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge24

25. Company Confidential Software © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge25

26. Company Confidential Press Go to button and select Speaking clock If Speaking clock does no exist in the Go to menu, it can be added by Press Go to key > Scroll to Right key > Select > Select Options > Speaking clock Speaking clock © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge26 The time is six - eighteen

27. Company Confidential Phone numbers in screened list Calls from screened number, Nokia 1800 rings only in silent mode SMS from screened number, messages will be automatically moved to screened messages folder Screened list 1/2 – Features © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge27

28. Company Confidential Screened list 2/2 – Managing numbers Add new numbers to Screened list from Contacts list Call history list Sent or received SMS list Modify Screened list numbers from Contacts list © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge28

29. Company Confidential To activate speaker, press right selection key (Loudsp.) during the call To deactivate speaker, press right selection key again (Hands.) during the call Hands free speaker © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge29

30. Company Confidential Multi-Phonebook 1/3 - Features Multiple users can use the same phone and have their own phonebook Large storage in phone memory Up to 5 separate phonebooks and 1 shared phonebook Up to total 500 contacts © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge30

31. Company Confidential Multi-Phonebook 2/3 – Activate How to activate multi-Phonebook Select Menu > Contacts > Settings > Multi-Phonebook Phonebook style > activate/deactivate Multi- Phonebooks © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge31

32. Company Confidential Multi-Phonebook 3/3 – Manage How to handle multi-Phonebook Navigate Left or Right to manage multi-Phonebook settings © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge32

33. Company Confidential 1.Select Menu 2.Select Settings 3.Scroll down to Right selection key and select it 4.Pick Select options 5.Mark applications that you want to be shown in Go to menu 6.When ready select Done 7.If sure about selections, select Yes 8.Changes are now saved and Go to menu has been set according to your selections Setting up the Go to button © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge33

34. Company Confidential Get the latest news/career/education/entertainment information through Nokia Life Tools S30 Content is delivered through SMS to the Nokia Life Tools client on the device (not to phone inbox) Content based on user location, preferences and language Application is pre-installed on selected Nokia models Nokia Life Tools S30 1/2 © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge34

35. Company Confidential The service requires that the consumer has a SIM card from a supported operator The service cannot be used from networks outside of supported country For more detailed information, please see the separate Nokia Life Tools for S30 training material Nokia Life Tools S30 2/2 © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge35

36. Company Confidential To adjustting SMS messages font size Select Menu > Messages > Message settings > Font size SMS Message font size © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge36

37. Company Confidential Keep track of appointments, birthdays, anniversaries and other event with reminders Alarm can be set to remind of upcoming events Reminder info supports up to 35 characters Dates which have reminders are marked in the calender with bold numbers To add new reminder, Right Navi key > navigate to desired date Options > Add reminder > OK Personal Information Manager (PIM) 1/2 © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge37

38. Company Confidential Manage Reminders Menu > Reminders Add new New reminder can be added View all (visible only after one or more reminders have been added) Delete, Edit, Send (SMS) reminders Personal Information Manager (PIM) – 2/2 © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge38

39. Company Confidential Support questions and answers (1/2) What happens to Nokia Life Tools services if I move my SIM card to another phone The NLT subscriptions are tied to the SIM card, not to the phone If the new phone is another S30 device with NLT, NLT subscription will be activated on the new phone. New information items are received on the new phone If the new phone does not have NLT, you cannot receive information items Information items already received on the old phone cannot be transferred to the new phone Can I move my SIM card from a S30 Nokia Life Tools phone to a S40 Nokia Life Tools phone? No, the protocols used in the SMS messages by S30 NLT and S40 NLT are different If you move the SIM card from S30 to S40 or from S40 to S30 device, you are no longer able to receive the content you have subscribed to © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge39

40. Company Confidential Support questions and answers (2/2) What happens to Nokia Life Tools if a user performs factory reset of the device? If the user performs a factory reset, the NLT client will not be removed from the device. All messages and settings will remain as before. The application itself cannot be reset. If there are problems with the NLT client, the problems cannot be solved by performing a factory reset. How many phonebooks can I create? There is 5 separate phonebooks available in the Nokia 1800. You can rename them, but you can’t create new phonebooks. When using Multible phonebooks, can I store 500 contacts for every phonebook? No, a total of 500 entries are shared with separate phonebooks © 2010 Nokia_1800_Usability_for_Contact_Centers / 2010-02-31 / Version 1.0 / Upknowledge40