1. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-1 Chapter 4 Revising and Proofreading Business Messages

2. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-2 Revising and Proofreading l Revising: Improving content and sentence structure. May involve adding, cutting, recasting. l Proofreading:Correcting grammar, spelling, punctuation, format, and mechanics.

3. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-3 Concise Wording Revise your messages to eliminate wordiness. Instead of this: We are of the opinion that Please feel free to In addition to the above At this point in time Despite the fact that Try this: We think Please Also Now Although

4. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-4 Wordy Prepositional Phrases Instead of this: We don’t as a general rule cash personal cheques. Students in very few instances receive parking tickets. She calls meetings on a monthly basis. Try this: We don’t generally cash personal cheques. Students seldom receive parking tickets. She calls monthly meetings.

5. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-5 Long Lead-Ins Instead of this: This memo is to inform you that all employees meet today. I am writing this letter to say thanks to everyone who voted. Try this: All employees meet today. Thanks to everyone who voted.

6. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-6 Outdated Expressions Outdated: as per your request thanking you in advance attached hereunto under separate cover Modern: at your request thank you attached separately

7. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-7 Needless Adverbs To sound more credible and to streamline your writing, omit adverbs such as definitely, quite, really, actually, and so forth. Instead of this: The manager is actually quite pleased with your proposal because the plan is definitely workable. Try this: The manager is pleased with your proposal because the plan is workable.

8. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-8 Fillers Revise sentences to avoid fillers such as there and it when used merely to take up space. Instead of this: There are two employees who should be promoted. It was Lisa and Jeff who were singled out. Try this: Two employees should be promoted. Lisa and Jeff were singled out.

9. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-9 Try Your Skill Revise the following sentence to avoid a long lead-in, wordy prepositional phrase, outdated expression, needless adverb, filler, and/or other forms of wordiness. Ê This e-mail message is to inform you that in all probability we will actually finish in two weeks. We will probably finish in two weeks.

10. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-10 Try Your Skill Revise the following sentence to avoid a long lead-in, wordy prepositional phrase, outdated expression, needless adverb, filler, and/or other forms of wordiness. Ë There are many brokers who are quite certain that these stocks are completely safe. Many brokers are certain that these stocks are safe.

11. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-11 Try Your Skill Revise the following sentence to avoid a long lead-in, wordy prepositional phrase, outdated expression, needless adverb, filler, and/or other forms of wordiness. Ì Pursuant to your request, there are two contracts that are attached hereto. As you requested, two contracts are attached.

12. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-12 Try Your Skill Revise the following sentence to avoid a long lead-in, wordy prepositional phrase, outdated expression, needless adverb, filler, and/or other forms of wordiness. Í All employees are hereby informed that as a general rule computers may not be used for personal activities. Generally, employees may not use computers for personal activities.

13. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-13 Redundant Words Avoid unnecessarily repetitious words. What words could be omitted in these expressions? advance warning close proximity exactly identical filled to capacity final outcome necessary requisite new beginning past history refer back thought and consideration

14. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-14 Jargon Avoid technical terms and special terminology that readers would not recognize. Computer jargon: queue export bandwidth Alternative language: list of documents waiting to be printed transfer data from one program to another Internet capacity Is jargon ever permissible?

15. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-15 Slang Avoid slang (informal expressions with arbitrary or extravagantly changed meanings). clueless turkey chill/chill out unaware, naïve someone stupid or silly relax

16. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-16 Clichés Avoid clichés (overused expressions) by substituting more precise words. Last but not least, you should keep your nose to the grindstone. We had reached the end of our rope. Finally, you should work diligently. We could go no farther.

17. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-17 Try Your Skill Revise the following sentence to avoid slang, clichés, and redundancies. Ê Last but not least, the accountant referred back to an exactly identical case. Finally, the accountant referred to an identical case.

18. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-18 Try Your Skill Revise the following sentence to avoid slang, clichés, and redundancies. Ë With a little advance warning, we could have sold out before our stocks tanked. With warning, we could have sold out before our stocks hit bottom.

19. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-19 Try Your Skill Revise the following sentence to avoid slang, clichés, and redundancies. Ì Ms. Miller, who shoots straight from the hip, demanded final completion by January 1. Ms. Miller, who is straightforward, demanded completion by January 1.

20. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-20 Precise Verbs l Revise your writing to include precise verbs instead of general, lackluster, all-purpose ones. Market researchers said that profits would improve. What more precise verbs could replace said? Market researchers forecasted improved profits. Market researchers promised improved profits. Market researchers predicted improved profits.

21. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-21 Precise Verbs l Revise verbs that have been converted to nouns. The manager came to the realization that telecommuting made sense. The manager realized that telecommuting made sense. An application must be made by the job seeker. The job seeker must apply.

22. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-22 Precise Verbs l TIP: Look for words ending in tion or ment. Could they be more efficiently and forcefully converted to verbs?

23. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-23 Try Your Skill Revise the following sentence using more precise verbs. Ê The seller said she would contact you. The seller promised to e-mail [telephone or fax] you.

24. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-24 Try Your Skill Revise the following sentence describing the action using a verb. Ë We must give encouragement to our team. We must encourage our team.

25. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-25 Try Your Skill Revise the following sentence describing the action using a verb. Ì Have you made an application for employment? Have you applied for employment?

26. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-26 Try Your Skill Revise the following sentence describing the action using a verb. Í A duty of the general manager is the calculation of monthly sales. The general manager calculates monthly sales.

27. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-27 Try Your Skill Revise the following sentence describing the action using a verb. Î The establishment of new methods was effected by Kevin. Kevin established new methods.

28. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-28 Concrete Nouns Revise your writing to include specific, concrete nouns instead of general, abstract ones. The man asked for a raise. Jeff Jones asked for a 10 percent salary increase. An employee presented a proposal. Kelly Keeler, production manager, presented a plan to stagger hours.

29. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-29 Vivid Adjectives Revise your writing to include descriptive, dynamic adjectives instead of overworked, all- purpose ones. The report was good. The report was persuasive (or detailed, original, thorough, painstaking, complete, comprehensive). The report was bad. (Possible revisions?)

30. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-30 What to Watch for in Proofreading Spelling Grammar Punctuation Names and numbers Format Consistency

31. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-31 How to Proofread Complex Documents l Print a copy, preferably double-spaced, and set it aside. l Allow adequate time. l Be prepared to find errors. l Read once for meaning and once for grammar/mechanics. l Reduce your reading speed.

32. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-32 How to Proofread Complex Documents For documents that must be perfect: l Have someone read aloud the original while someone else checks the printout. l Spell names. l Spell difficult words. l Note capitalization. l Note punctuation.

33. © 2007 by Nelson, a division of Thomson Canada Limited. Ch. 4-33 End