1. TEACHING COMMUNICATION SKILLS TO MEDICAL STUDENTS (department of medicine) Prof. Alka Ganesh Christian Medical College, Vellore

2. Introduction Commonly held concept regarding communication skills “cannot be taught, only caught” (caveat: can catch the wrong skills) “takes too much time”…. A myth ( truth: little time needed )

3. TYPICAL 3 HOUR MINI-WORKSHOP FOR 20 STUDENTS SESSION ONE ( 0 to 90 mins) SESSION 2 ( 90 to 180 mins) Introduction: Didactic lecture……….. 30 mins Plenary session:……… 45 mins Discussion on concepts learnt Tea-break……………… 15 minsJoint plenary (students & faculty) Sharing real life experiences ……………………………45 mins Student activity: ………. 45 mins Role play, video viewing, mock interview etc.

4. First Posting ( semester 3) BASIC INTERVIEW SKILLS Student activity 1) Watch video 2) Practice skills in groups of three; doctor, patient, observer

5. Second posting ( semester 5) Advanced interview skills Student activity 1) practice skills in pairs 2) document experience and share with group

6. Third Posting (semester 6) Conflict resolution Student activity Role Plays

7. Fourth Posting ( semester 8) Patient education Student activity Role play by students

8. Fifth Posting (Semester 9) Breaking bad news Student activity 1) Watch video 2) Practice in pairs

9. FACULTY TRAINING METHOD Teachers training in-house workshop 3 modules of 1.5 days duration each Concepts of affective domain and attitudinal skills learned. T/L methods of role play, small group dynamics, demonstrated and practised. Selected faculty invited to attend and participate in ongoing student communication sessions described above.

10. Resources required TIME: 15 hours (Total) spread over 42 months of clinical years to teach 5 topics Personnel: One trained and interested faculty member per session for 3 hours. Two or three other faculty and residents for 45 mins per session. Equipment: Video viewing facility. Classrooms

11. Factors facilitating process Interested experienced faculty Cooperative disciplined students Familiarity with small group dynamics in T/L process Concise format with clear activity timetable

12. Factors hindering programme Perception that this is a non-essential skill Does not need formal T/L strategy: “Can be caught rather than taught” Students Inexperienced with small group dynamics Perception that too much time is wasted.

13. Future plans Sensitize administration on need to expand to all departments Help departments to formulate their own modules Mandatory testing of skills at end of posting examinations Advocate inclusion in university examinations