1. Business Information Management 2 11/8/2010 BIM 2 1 Welcome students! Oct. 8, 2010

2. Dress Code and ID Check 11/8/2010 BIM 2 2

3. Focus for the Week 11/8/2010 BIM 2 3 We will improve Communication Skills in the Workplace and in our personal lives now and in the future. We will improve Presentation Skills in the Workplace and in our personal lives now and in the future.

4. KUD 11/8/2010 BIM 2 4 K –We will improve communication skills in the workplace, school, and personal lives. – We will use verbal skills when obtaining and conveying information U – We will use the following terms: interview, employer, employee, cover letter, resume, reference, eye contact, thank-you letter, recommendation letter, position, D – We will practice answering interview questions with a partner. --We will role play an effective interview.

5. Weekly Agenda 11/8/2010 BIM 2 5 Monday – Interviews Tuesday – Customer Service Wednesday & Thursday – Presentation Skills & Assessment Friday – What have I learned? Assessment

6. Warm-Up 11/8/2010 BIM 2 6 Complete ABCD Chart (3- minutes) Add words to the chart that relate in some way to an “Interview” Example: d – dress appropriately Share your answers with the class. Add to your chart.

7. Interview 11/8/2010 BIM 2 7 A-BC-D Dress appropriately E-FG-H I-JK-LM-NO-P Q-RS-TU-VW-X Y-Z

8. What Do You Know About Interviews? 11/8/2010 BIM 2 8 What is the purpose of an interview? How do you get an interview? What do you take with you to an interview?

9. Word Wall - Interviews 11/8/2010 BIM 2 9 Interview Employer Employee Cover Letter Resume Reference Eye Contact Thank-you letter Recommendation Letter Position Benefits Salary

10. Effective Interviews

11. Link to On-line Interviews 11/8/2010 BIM 2 11 http://www.articlesbase.com/videos/5min/1559098 26 http://www.articlesbase.com/videos/5min/1559098 26

12. Types of Interviews Job Scholarship 11/8/2010 12 BIM 2

13. Interviewing 101 Arrive Early (15 Minutes)  Review your research  Relax Be prepared  Extra copies of resume  Notebook & pen  Job description  Prepared questions for the Interviewer Dress  Dress for the job 11/8/2010 13 BIM 2

14. Meeting the Interviewer Face the Interviewer Smile Use a Firm Handshake Walk With Energy 11/8/2010 14 BIM 2

15. The Key to Interviewing 11/8/2010 15 BIM 2

16. Interview Tips Sit on the Edge of Your Seat Write Down the Names of the Interviewers Make Good Eye Contact Tell the Truth Listen as Well as Talk Don’t Give One Word Answers. They Want to Know What You Think Use Good Grammar (No Slang) Ask Appropriate Questions Thank the Interviewer 11/8/2010 16 BIM 2

17. Life After the Interview Write a Thank You Note 11/8/2010 17 BIM 2

18. Follow up 11/8/2010 BIM 2 18 Phone Calls, Letters and E-Mails Subsequent Interviews Follow Application Procedures Accept with Enthusiasm If You Decline Keep the Door Open for Later

19. What are Interviewers Looking For? Energy Level Professionalism and Presence Ability and Motivation Thinking on Your Feet Judgment and Common Sense Creativity/Problem Solving Skills Attitude and Potential Adding to the Program Response to Stress and Pressure Loyalty, Integrity, Honesty, Accountability, Responsibility 11/8/2010 19 BIM 2

20. Tricky Questions - John LaFerve 11/8/2010 BIM 2 20 What is Your Greatest Weakness? Where Do You Want to be in 10 Years? How Would You Evaluate Your Last Boss? What is Your Greatest Strength? Why Do You Want This Job? Tell Me About Yourself…

21. Common Questions Why did you choose your school and major? What will this job do for you? Give an example of a time when you took initiative. What qualities do you look for in a boss? Tell about a situation that didn’t work out well. Why do you want to work for this company? Tell me what your boss will say about you. What classes did you like? What were the hardest? Do you consider yourself a creative person? What is your greatest accomplishment? What book are you reading currently? Who is your favorite superhero and why? Why should I hire you for this job? 11/8/2010 21 BIM 2

22. Questions to Ask Structure, History, Department Structure Pro’s and Con’s of working here? Whom would I report to? What are you looking for in ideal candidate? What concerns if any do you have about hiring me? What’s the next step from here? What is the turnover ratio? 11/8/2010 22 BIM 2

23. Assignment 11/8/2010 BIM 2 23 In pairs, work together to answer interview questions. Role play an interview in front of the class.

24. What Have You Learned? 11/8/2010 BIM 2 24 Create a new Word document and Name it Reflection Week 12. Keyboard a paragraph, double-spaced listing what you have learned today. Save in your folder in Thawspace. We will print later this week. Discuss with the class.

25. Friday Assessment 11/8/2010 BIM 2 25 PowerPoint slideshow—What have you learned about Communication and Presentation Skills? Create a poster which shows what you have learned this week about communication and presentation skills. Create a brochure which shows what you have learned this week about communication and presentation skills. Role Play what you have learned about communication and presentation skills.