1. l Integrating Web applications l Moving legacy transactions to a Web environment l Setting goals and targets to measure progress l Focus on content and services valued by the customer l Implementing a framework "long-term" l Building the architectural framework to support long term growth l Providing privacy, security, and financial policies and infrastructures l Focusing on ease of use and customer relationship management l Leading the transformation l Conducting a strategic assessment to identify top priorities l Implementing a management system to drive and reinforce change l Re-engineering high-impact cross-organization processes l Establishing a supportive policy framework l Creating new synergies l Expanding to include schools, businesses, healthcare and other community interests l Putting democracy to work online l Involving stakeholders in the planning process Departments CIOs Senior Executives Community Leaders Driving e-government implementation

2. Programa Avanzado de Educaci ó n en Desarrollo de Software e-business n Advanced Training Programs for e-Business Application Development n Government leadership driving strategic skills development n Partnership: IBM and Venezuela n E-Business Applications Development è 35 courses, 10 modules, 800 hours n 16,000 students over 5 yrs Develop Solutions Industry Use and promote e- business Develop skills Government

3. Need: l Create a "single window access" through which all Manitoba citizens and businesses are able to transact their affairs with government l Change Social Services from entitlement to outcome based system l Promote increased equality of access and raise the level of satisfaction Approach: l Constituent-centric portal to multiple services, including cross-agency l Build front end entitlement system and backend case management system to optimize results Impact: l Improved satisfaction l Cost reduction l Enhanced operational effectiveness l Improved Outcomes in tracking Program effectiveness http://direct.gov.mb.ca/ Manitoba Better Systems Initiative

4. Need: l Help businesses wishing to establish in the State or change purpose to better understand the regulatory environment l Improve New York State's economic climate Approach: l Web-based dialogue which determines applicable permits and presents them l custom permit package, single payment, track progress on-line Impact: l 1,100 permits from 36 state agencies l training costs reduced 90% (6 months to 2 weeks) l requests for permit assistance up 2X l created 4,500 jobs in 2000 http://www.gorr.state.ny.us/gorr New York State Governor's Office of Regulatory Reform

5. http://www.tradenet.gov.sg/info.html Banks and Insurance Local Host Computer IBM 3090-400 TRADENET Singapore Network Services International PORT AUTHORITIES CUSTOMS TDB TRADERS Dial-up or leased lines Need: l Facilitate trade, to give Singapore competitive advantage in the international trading scene Approach: l Leverage critical success factors: l Telecommunications infra-structure l Automation of customs and trade agencies, ports and airports l Agreement by all to streamline trade and adoption of system by trading firms l Proven reliable system and good project management l Government "will" to make it happen Impact: l Contributes to trade facilitation l Contributes to Singapore's reputation as a leading example of e-government practice and implementation Singapore TradeNet