Presentation is loading. Please wait.

Presentation is loading. Please wait.

RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 1 e-Government in Singapore Pauline Tan Senior Director Government Chief Information Office (GCIO)

Similar presentations


Presentation on theme: "RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 1 e-Government in Singapore Pauline Tan Senior Director Government Chief Information Office (GCIO)"— Presentation transcript:

1 RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 1 e-Government in Singapore Pauline Tan Senior Director Government Chief Information Office (GCIO) Infocomm Development Authority of Singapore

2 RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 2 Clear vision Committed leadership Closely involved stakeholders Constant communication with customers Continuous improvement – realisation that we have, but, taken just a small step Countable outcomes Vital Ingredients for e-Gov Strategies

3 RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 3 Rising customer expectations Need to provide even better service through more proactive, user- friendly, responsive and integrated e-Services Online medium becoming the medium of choice Need to reach out to those who prefer to communicate via e-channels Increasing need to do more with less Need to seek new ways to achieve greater efficiency and improved effectiveness Competitive global environment Need to leverage fully on infocomm to establish a best for business climate Driving Forces for e-Gov

4 The Last 25 Years … Civil Service Computerisation Program Extending government systems to Private sector Transforming Singapore into an Intelligent Island Developing Singapore as global Infocom Capital, e-Economy & e-Society Unleashing potential of Infocomm to create new values, realise possibilities & enrich lives Leveraging Infocomm for Innovation, Integration & Internationalisation

5 RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 5 Image courtesy of the Singapore Tourism Board Vision of iGov2010 (Year 2006 – Year 2010) ` ` To be an Integrated Government that delights customers & connects citizens through infocomm

6 RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 6 From e-Government to i-Government (iGov) > Moving from e to i Symbolises a shift in focus from the means (electronic) to the outcome (Integrated Government) Highlights the importance of establishing an Integrated Government - the underlying foundation to serving citizens and customers better Emphasises the opportunity to move from just integrating services to integrating our processes, systems and information

7 RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 7 In A Nutshell > Integrated Government to Delight Customers and Connect Citizens by improving our services and enhancing relationships with our customers and citizens Enhance strategic advantage of the nation through partnerships with the industry Achieve greater synergy and efficiency by transforming processes within Government Enrich work experience of public officers through innovative exploitation of infocomm

8 RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 8 iGov2010 Strategic Framework

9 RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 9 iGov2010 Targets By 2010, we aim to have at least 8 out of 10 users being very satisfied with the quality of e-Services 8 out of 10 users being very satisfied with the level of clarity & usefulness of information published online on government policies, programmes and initiatives 9 out of 10 users willing to recommend others to transact with the Government through e-Services We will also be monitoring : Rankings & accolades in international benchmarks or studies Savings and benefits to internal government operations and public officers We will also be monitoring : Rankings & accolades in international benchmarks or studies Savings and benefits to internal government operations and public officers

10 RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 10 Structure Singapores e-Government Structure

11 RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 11 iGov Governance Structure iGov Council iGov Steering Committee iGov Steering Committee ICT Committee iGov Committees Chaired by PS(F), MOF Chaired by DS(PF), MOF Chaired by PS(DD), Mindef iGov Advisory Panel iGov Advisory Panel Highest approving & decision-making committee to oversee & spearhead the entire iGov2010 efforts Assist iGov Council to oversee & resolve tactical & operational issues in all iGov2010 strategies except S3.1 Drive & oversee the progress of initiatives under S3.1 Integrating Government effort Platform for Government to seek views from private sector

12 RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 12 MOF-IDA Partnership > CIO to Government Provide leadership in government ICT development & leadership in provision of services and infrastructure in order for Singapore to lead in eGovernment (e-Government Owner) (CIO & Programme Manager)

13 RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 13 SINGAPORE: AN INTELLIGENT NATION, A GLOBAL CITY POWERED BY INFOCOMM © 2007 IDA Singapore. All Rights Reserved.


Download ppt "RESTRICTED © 2007 IDA Singapore. All Rights Reserved. 1 e-Government in Singapore Pauline Tan Senior Director Government Chief Information Office (GCIO)"

Similar presentations


Ads by Google