1. GROUP 2 ROSE DEEB & MICHAEL MORCOS RUTGERS ARCHIVES WEBSITE

2. WHAT DO I DO?... HOME PAGE OF RUTGERS ARCHIVE WEBSITE

3. DATA COLLECTION Survey 10 Questions Distributed to 17 people, with a total of 10 respondents All students were grad students of the MLIS program at Rutgers, the bulk of them were concurrently enrolled the Manuscripts and Archives class. Interviews 2 separate, face-to-face interviews conducted by each group member (approx. 15-20 minutes each) Interviewees were asked to complete a set of tasks and then encouraged to explore the site and provide feedback.

4. SURVEY & INTERVIEW RESULTS Site Users High level of comfort using a computer Experienced using online information retrieval systems All respondents visited this site from a desktop (vs. mobile) Common Tasks & Search Preferences Browse (mostly images, when available) Browse by Collection Browse by Category Desired Features (currently not supported) Online Request for Reproductions of Archival Materials Online Payment for Reproductions and Shipping Costs

5. COGNITIVE WALKTHROUGH: REQUEST REPRODUCTIONS AND PAY FOR THEM This task is currently not supported online and would have to be performed through a series of steps (9) including: Browsing for the desired archival record Emailing and/or calling the University Archives and requesting the archivist locate and scan and/or photocopy the record (takes time!) The archivist would then have to call you back (or the user would have to call back) Then, if or when the record is located, paying for the scans and shipping with a credit card over the phone (requests are usually fulfilled a minimum of 2 weeks)

6. EYE-TRACKING EXERCISE

7. Task: From the Rutgers University Archives Homepage, locate an image of the Old Queen’s building from one of the online collections. Results: Initially looked for a way to search the site and kept looking to the top of the page for navigation The multiple ways of navigating in the Rutgers Through the Years collection was very confusing, as well as the navigational elements Took the user 5:19 to locate the image Comments: Needs simple navigation Need to minimize the time and steps involved in browsing/searching through the online archives collections

8. PAPER PROTOTYPE RE-DESIGN OF RUTGERS ARCHIVES HOME PAGE Old: NEW! :

9. PAPER PROTOTYPE BROWSE THROUGH COLLECTIONS AND ZOOM IN ON IMAGE 1. Browse Collections: 2. Enter Collection Category:

10. PAPER PROTOTYPE BROWSE THROUGH COLLECTIONS AND ZOOM IN ON IMAGE 3. View Specific Collection: 4. Enlarge Thumbnail Image:

11. PAPER PROTOTYPE REQUEST AND PAY FOR ITEM ONLINE 1. Click “REQUEST”: 2. Requested Items List

12. PAPER PROTOTYPE REQUEST AND PAY FOR ITEM ONLINE 3. Address/Payment Forms: 4. Payment Confirmation