1. Lucie Lamoureux KM4D Associates Knowledge Sharing: a presentation and discussion

2. Data, Information, Knowledge Data “1855TG313” Information “Thai Airways flight 313 leaves New York at 18:55” Knowledge “…That’s not a good flight; often busy and delayed.”

3. Nature of Knowledge Quite literally, what people know Knowledge is experience, insights, skills, concepts, feelings, ideas, ways of thinking or working Highly contextual Intangible, difficult to measure

4. Tacit vs. Explicit Knowledge Only a small portion of what we know is codifiable or “explicit” The vast majority of knowledge is “tacit” or uncodifiable Iceberg Metaphor taken from SigmaConnect http://www.sigmaconnect.com

5. Example of a KM Cycle Activity Practices and Processes Experience/ Lessons Learnt Knowledge Assets Create, discover Distill, validate, share, capture Adopt, adapt, share Apply

6. Why share knowledge? Opportunity to learn through interactions with peers Increases work effectiveness, e.g. through problem-solving Learning from experiences can help prevent from reinventing the wheel New ideas and solutions can lead to more innovations, more out-of- the box thinking

7. Commonality of Purpose – To what extent are you facing similar obstacles with others? Usefulness – To what extent does the sharing actually give you things you need? Trust – How safe do you feel sharing what you know? Knowledge Sharing Success Factors

8. Storytelling After Action Review Peer Assist Communities of practice Knowledge Fairs Open Space meetings World Café Chat Show

9. Blogs Wikis Social bookmarking Photo sharing (e.g Flickr)‏ Digital video Collaborative websites Tagging YouTube

10. What (if any) aspect(s) of this presentation need(s) clarification? Identify and write 1-3 questions on cards provided. Post-Presentation Group Exercise

11. Questions for discussion Concretely, what are you doing to document/capture project experiences? What are you doing to connect people to share what they know? In both cases, what's working and what doesn't work as well?

12. Our Workshop Resources Wiki: http://enrapks09.pbworks.comhttp://enrapks09.pbworks.com Blog: http://enrapks09.wordpress.comhttp://enrapks09.wordpress.com Flickr: http://www.flickr.comhttp://www.flickr.com Tag: enrapks09 ENRAP website: http://www.enrap.orghttp://www.enrap.org