We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byFelicity Blankenship
Modified about 1 year ago
Knowledge sharing is power Judy Payne, Henley KM Forum October 2007
© 2007 Henley KM Forum DATA Dispersed elements INFORMATION Patterned data KNOWLEDGE Validated platform for action WISDOM Implicitly knowing how to generate, access and integrate knowledge Depth of meaning Tacit Explicit (from Saint-Onge, 1996)
© 2007 Henley KM Forum What is knowledge management? Knowledge management means using the ideas and experience of employees, customers and suppliers to improve the organisation’s performance (Skapinker, 2002)
© 2007 Henley KM Forum Knowledge networks Communities Expertise directories Capture Codify Store “Explicit” Connect Communicate “Tacit” Document Management Processes and workflows (Larry Prusak, IBM) Knowledge Management Continuum
© 2007 Henley KM Forum In practice… Learning from successes and mistakes –using existing knowledge to improve today’s performance. Learning how to be more successul –creating new knowledge to improve tomorrow’s performance Improving collaboration –joining things up Having the right knowledge in the right place at the right time –to make better decisions
© 2007 Henley KM Forum But… Knowing is a human capability. Knowledge itself can’t be managed. Collaboration is a pre-requisite for knowledge creation and sharing. Collaboration is voluntary. What we can do is create the right environment and provide appropriate tools for people to collaborate and to create and share knowledge.
© 2007 Henley KM Forum What KM people talk about - environment CultureTrustLearning CollaborationStrategy Change management Performance Alliances and partnerships Knowledge flows Motivation
© 2007 Henley KM Forum What KM people talk about – tools People finders Wikis Extranets and intranets EDMS Post-project reviews After action reviews Storytelling Mentoring and apprenticeships Discussion groups Communities and networks
© 2007 Henley KM Forum Henley KM Forum Integrated KM model External relationships Individual employees Organisation Nine knowledge flows Four alignment factors that influence the effectiveness of the knowledge flows: –motivation –skills and knowledge –action required –the environment KM maturity = all nine knowledge flows working together in an integrated and appropriate way
© 2007 Henley KM Forum KM challenges in project-based organisations Projects are… Unique –“my project is different so I can’t learn from yours” Novel –“no-one will have had this problem before…” Transient –New relationships for each new project Closely controlled –No free time or space
© 2007 Henley KM Forum Types of project Type 2 Product development Type 1 Engineering Type 3 Systems development Type 4 Research and organisational change Greater chance of failure Greater chance of success Goals well defined YesNo Methods well defined No Yes (Turner and Cochrane, 1993)
© 2007 Henley KM Forum Different management approaches Milestones (components of product) Task and activity scheduling Milestones (life cycle stages) Mission definition, team building, refinement of objectives Greater chance of failure Greater chance of success Goals well defined YesNo Methods well defined No Yes (Turner and Cochrane, 1993)
© 2007 Henley KM Forum Types of KM practice Informal knowledge systems e.g. social spaces; non-billable time Human resources e.g. training and coaching in KM skills; incentives for knowledge sharing External relationships e.g. benchmarking against competitors; membership of external networks Organisational practices e.g. senior responsibility for KM; well-defined project management processes with embedded KM Project practices e.g. project checklists; shared diaries; project reviews; lessons learned sessions Information technology systems e.g. project extranets; data mining
© 2007 Henley KM Forum Different KM approaches? Greater chance of failure Greater chance of success Goals well defined YesNo Methods well defined No Yes (Turner and Cochrane, 1993)
Suddenly, a heated exchange took place between the king and the moat contractor
WHAT IS KNOWLEDGE? Knowledge is a familiarity, awareness or understanding of someone or something, such as facts, information, descriptions, or skills,
14-1 Chapter 14 Managing Knowledge Applying Innovation By David O’Sullivan and Lawrence Dooley © Sage Publications 2008.
1. IT Infrastructure Amna Riaz007 Tayaba Ashraf008 2.
Knowledge Management Goals of KM Knowledge Management is the planning, organizing, motivating, and controlling of people, processes, and systems within.
Information Technology and Control BA 152. Evolution of Organizational Applications of Information Technology 1. Operations Transaction processing systems.
1 Knowledge & Knowledge Management “Knowledge is power” to “Sharing K is power” Yaseen Hayajneh, PhD.
Human Resource Management Lecture 27 MGT 350. Last Lecture What is change. why do we require change. You have to be comfortable with the change before.
McGraw-Hill/Irwin © 2008 The McGraw-Hill Companies, All Rights Reserved Chapter 15 Creating Collaborative Partnerships.
1 K. C. Lo / L. M. Chow Power Systems Business Group CLP Power Knowledge Management in CLP Power Oct 2004.
1 Knowledge Management. 2 Knowledge management (KM) is a process that helps organizations identify, select, organize, disseminate, and transfer important.
1 KNOWLEDGE TRANSFER By Ellen Schwindaman 2 The Power is in Sharing the Knowledge Changing the behavior of knowledge holders is the biggest challenge.
Organizational culture and Knowledge management B.V.L.Narayana Sr Professor (T M ) RSC/BRC.
McGraw-Hill/Irwin © The McGraw-Hill Companies, All Rights Reserved CHAPTER 15 Creating Collaborative Partnerships.
More than Knowing At Mercy College Karin Gilbert & Michelle Cotter.
Intelligence Step 5 - Capacity Analysis Capacity Analysis Without capacity, the most innovative and brilliant interventions will not be implemented, wont.
Blogging for Knowledge Exchange Darlene Fichter Data Library Coordinator University of Saskatchewan Library Internet Librarian.
Organizational Behaviour Knowledge Management. Topic Objectives Understand the concept of knowledge management Examine knowledge management solutions.
Knowledge Management and Computer Support for it By: Jones Olaiya Ogunduyilemi Supervisor: Yvonne Dittrich © May 2006.
Introduction to Knowledge Management © Ed Green Penn State University All Rights Reserved.
1© 2013 by Nelson Education Ltd. CHAPTER TWO Organizational Learning.
McGraw-Hill/Irwin ©2008 The McGraw-Hill Companies, All Rights Reserved Chapter5Chapter5Chapter5Chapter5 Chapter5Chapter5Chapter5Chapter5 Transfer of Training.
KNOWLEDGE MANAGEMENT (KM) Session # 33. Corporate Intranet A Conceptual Model INTRANET Production Team— New Product Budget Director— New Product Knowledge.
Managing Knowledge in the Digital Firm (I) Soetam Rizky.
Organizational Elements That Encourage Transfer: The Learning Organization Knowledge and Knowledge Management.
Becerra-Fernandez, et al. -- Knowledge Management 1/e -- © 2004 Prentice Hall Chapter 3 Knowledge Management Solutions.
Knowledge management By Dhanalakshmi. Contents Knowledge & knowledge management Knowledge creation process Knowledge management system Knowledge.
7/24: Intranets, Extranets & Enterprise Collaboration What is an intranet? –An internal Internet What is an extranet? –An intranet accessible to customers,
Embedding Knowledge management in the QMS Mária Dologová, QM, SO SR, Slovakia Ján Dolog, EOQ senior consultant for QMS Q2008, Rome, 8-11 July 2008 SO SR.
Feb DBA - KM - Day 1. DBA – KM – Day 1 JC Spender Feb DBA - KM - Day 1.
McGraw-Hill/Irwin © 2005 The McGraw-Hill Companies, Inc. All rights reserved Chapter Transfer of Training.
Management Organisations. Useful vocabulary Team structure Matrix structure Project structure Boundaryless organisation Virtual organisation Network organisation.
EDRMS underpinning the move toward better Knowledge Management Gavin Eiloart August 07.
Learning / Knowledge Management Technology Management Activities and Tools.
KNOWLEDGE MANAGEMENT IN THE SLOVAK ARMED FORCES ARMED FORCES ACADEMY Gen M. R. STEFANIK LIPTOVSKY MIKULAS, SLOVAK REPUBLIK ARMED FORCES ACADEMY/ MANAGEMENT.
© CROZ Authors: Mirela Grginčić Business Solution Consultant Krešimir Musa Director of Consulting and Implementation Services at CROZ Dealing with information.
Knowledge management is managing the organization’s knowledge by means of systematic and organized processes. For acquiring, organizing, sustaining,
McGraw-Hill/Irwin ©2008 The McGraw-Hill Companies, All Rights Reserved SECTION 10.1 ENTERPRISE RESOURCE PLANNING.
HR Manager – HR Business Partners Role Description August 2014.
BUSINESS DRIVEN TECHNOLOGY Chapter Fourteen: Enhancing Collaborative Partnerships.
Pg 1 NASA Academy of Program and Project Leadership NASA’s Academy for Program & Project Leadership Denise Lee & Therese Salmon NASA.
Knowledge Transfer & Sharing B. Information Technology (IS) CISB454: Introduction to Knowledge Management.
B. Information Technology (IS) CISB454: Introduction to Knowledge Management Knowledge Creation & KM Architecture.
Essentials of Management Information Systems, 6e Chapter 11 Managing Knowledge in the Digital Firm 11.1 Managing Knowledge in the Digital Firm Chapter.
Knowledge Management and Technology for Today’s Legal Professional L. Keith Lipman, Esquire Director, Advanced Technology Solutions.
Organizational Support to Knowledge Management Madz Quiamco AIJC.
Chapter 2 MAJOR BUSINESS INITIATIVES Gaining Competitive Advantage with IT MAJOR BUSINESS INITIATIVES Gaining Competitive Advantage with IT.
Chapter 10 McGraw-Hill/Irwin Copyright © 2011 by The McGraw-Hill Companies, Inc. All rights reserved.
Building a Customer-focused and Learning Culture with KM Philip Fung Vice Chairman of KMDC July 2005.
© 2017 SlidePlayer.com Inc. All rights reserved.