1. Annual Conference 2012 Developing ‘Business’ IT for the NHS INFORMATICS DEPT

2. ‘Delivering the aspirations of the Information Strategy will be bumpy but exciting. People power is at the heart of what we are about. Transparency, participation, sharing, personalisation and localism are the future. Organisational and professional silos must be broken. Quality, innovation and efficiency via IT is critical. Technology isn’t the problem, culture is the biggest challenge.’ Kathy Mason - The Strategic Perspective

3. ‘Being able to demonstrate that you can deliver a professional, appropriately qualified, broad portfolio service is key to survival. Customers will increasingly demand this and there is real chance that Accreditation for IM&T will become mandatory. Everyone needs to understand and plan for the impact of this on their service. Phil Mason – Professionalism

4. ‘Engagement, openness, honesty, customer service, adding value and personal accountability are touchstones for how we operate. In order to exert influence, IT must understand the business and oil it’s wheels. It doesn’t matter how good we think we are, our customers and users perceptions are the reality. Keep testing & measuring the gaps and constantly strive to narrow them. Be prepared to engage; be prepared to be bold, be prepared to do things differently’ Andy Melson – The Commercial Perspective

5. ‘Information is at the core of everything the NHS does. Implementing innovative new technology is no longer a barrier. The ‘soft stuff’ is the hard stuff’. Selling ourselves and our solutions, winning hearts and minds, evangelising about what we can achieve together is critical. Visionary, impactful Informatics leadership, culture, behaviour and mindsets will determine whether we succeed or fail.’ Di Millen - The Cultural Challenge

6. ‘Transformation is about perspective. Whether it is the Olympics or the NHS the goal is to deliver reliable, secure, resilient, scalable and flexible IT to all stakeholders. Innovation is key to visionary, transformational IT. Innovation doesn’t have to mean high risk unproven ideas. Just as important is your ability to horizon scan, to build partnerships and to creatively exploit tried and tested technology in ways which have the power to transform’ Ian Foddering – Lessons from the Olympics

7. ‘Integration is the key. People, processes & technology all need to work coherently. Sharing information within organisations isn’t enough. We have to get the standards right, bring them together across the Region, ideally beyond the NHS, and make them work. Making it real for the the whole clinical community is vital. The best way to achieve that is through open collaboration and true partnership working’ Eileen Jessop – Making Information Work

8. ‘Scale, Services & Standards are key principles. Of these, Service is the key differentiator. Whole systems leadership is the only way we’ll truly deliver the dividend from IM&T. That means not just sharing knowledge but sharing resources as well. The future has to be partnerships and collaboration, building on mutual strengths, driving up standards, demonstrating professionalism and delivering true business value ’ John Rayner – The Future for Shared Services

9. ‘Joint working, personalised services and information sharing are the future. But assuming that we can engage our customers via one medium, the internet, is flawed unless we tackle the issue of trust. Trust underpins everything we do. If we can get that right, and the NHS joins the party, then we can redesign services in a much more meaningful way around unique individuals or groups ’ Gary Simpson – The Citizen Gateway

10. ‘The model is unsustainable. The relationship between the patients and the NHS has to change if it is to survive. Change is non-negotiable and it has to be profound and far-reaching. Nothing is sacrosanct. Look to the private sector for lessons on how they change customer behaviour to drive efficiency, effectiveness and value. Think big. Be bold. Be open to new ideas. Be ready for what is (inevitably) going to happen’ Roy Lilley – The Visionary

11. ‘Doing what we do now differently won’t be enough. Issues around customer choice and their control over their information will drive radical new models of care. The Information Centre will drive the acquisition, linking and publicising of information. Providers of care have a responsibility to collect and share high quality, relevant, accurate and meaningful data. Allowing clinicians to distance themselves from this agenda is indefensible’ Dr Mark Davies – Information

12. ‘Patients expect us to share information, with themselves and with professionals providing their direct care. Sharing is not harmful, but there are multiple examples of harm and distress caused by not sharing. Not sharing is simply wrong. Respect, dignity, equality, coherent care & access for all client groups are all empowered through appropriate information sharing, recognising the uniqueness of each and every patient. We have the power to make it happen’ Christina Munns & Graham Price – It’s all about The Patient

13. Annual Conference 2012 Developing ‘Business’ IT for the NHS INFORMATICS DEPT