1. Communicating Effectively How are your communication skills?

2. Communication Styles 1. Aggressive – overly forceful, pushy, or hostile 2. Passive – unwilling or unable to express thoughts and feelings in a direct or firm manner 3. Assertive – expressing your views clearly and respectfully

3. Ways to Communicate 1. Speaking Skills Say when you mean Say when you mean “I Message” – a statement that focuses on your feelings rather that on someone else’s behavior “I Message” – a statement that focuses on your feelings rather that on someone else’s behavior Communicate feelings in a positive way without blaming someone else Communicate feelings in a positive way without blaming someone else

4. Communicating Effectively 2. Listening Skills Active listening – paying close attention to what someone is saying and communicating Active listening – paying close attention to what someone is saying and communicating Ways to practice active listening Ways to practice active listening 1. Don’t… INTERUPT 2. Show… INTEREST 3. Restate… WHAT YOU HEAR 4. Ask… QUESTIONS 5. Show… EMPATHY

5. Communicating Effectively Con’t 3. NONVERBAL Communication Ex. Tone of Voice Ex. Tone of Voice Body Language – nonverbal communication through gestures, facial expressions, behaviors, and posture Body Language – nonverbal communication through gestures, facial expressions, behaviors, and posture B.L. can contradict what you are saying… B.L. can contradict what you are saying… Ex. “I’m fine” with an attitude & arms crossed Ex. “I’m fine” with an attitude & arms crossed

6. Nonverbal Communication POSITIVE – POSITIVE – Ex. High five, smile, etc. Ex. High five, smile, etc. NEGATIVE – NEGATIVE – Ex. Rolling of eyes, crossed arms, etc. Ex. Rolling of eyes, crossed arms, etc.

7. Verbal Communication POSITIVE – POSITIVE – Ex. “What a great job you did”, “I like your outfit today”, “Good job at your game last night” Ex. “What a great job you did”, “I like your outfit today”, “Good job at your game last night” NEGATIVE – NEGATIVE – Ex. “Heck with you”, “I didn’t invite you”, “Why are you here?” Ex. “Heck with you”, “I didn’t invite you”, “Why are you here?”

8. Verbal vs. Nonverbal Communication How well can you ACT?