Non-verbal If your body is saying one thing and your words are saying another…. You will be misunderstood!
What if you can’t see them? What are some of the implications of communicating with people only through technological means?
Verbal Communication Skills In your experience, what makes someone a good communicator? Write down three things.
Verbal Communication Speaking skills Listening skills
Types of Verbal Communication ASSERTIVEPASSIVE AGGRESSIVE AGGRESSIVE
Aggressive Communication If you communicate your opinions and feelings in a way that may seem: threatening or disrespectful, pushy, hostile, or demanding, threatening or disrespectful, pushy, hostile, or demanding, you are being aggressive!
Passive communication If you hold back your true feelings and go along with the other person, if you give up or give in without standing up for your own rights or beliefs, you are being a passive communicator.
ASSERTIVE Be assertive by expressing your true feelings in a way that does not threaten the other person or make them feel anxious.
Assertive Speaking Skills Say what you…. mean! Others can’t read your mind or know your needs and expectations.
It’s not just what you say… but how you say it!
“I” Messages: An “I” message is a statement of feelings and expectations that does not blame or judge the other person. (Activity) Remember the last time you had a conflict with someone…write an “I” message expressing your thoughts, your needs, or your expectations – without placing blame.
Directions: read the statement and pick whether it is assertive, aggressive, or passive. 1) Using “I” messages. 2) Interrupting and being sarcastic 3) Always giving in to your friends 4) Rarely talking…just listening 5) Trying to understand the other person’s feelings 6) Criticizing the other person 7) Seeking a compromise that does not go against either of your values
Continue 8. Hoping the other person will guess your feelings or thoughts 9. Blaming other’s 10. Speaking clearly and confidently 11.Yelling and pointing your finger 12. Giving the silent treatment 13. Saying “I don’t care” – when you really do 14. Not making eye-contact or looking the other direction 15. Sharing your opinion but accepting others if different than your own.
Verbal Communication Continued Listening Skills ACTIVE LISTENING SKILLS: - Reflective Listening - Clarify - Encourage - Empathize Read pages 256 - 257
Reflective Listening Rephrase or summarize what the other person has said allowing you to be sure you understood what was intended.
Clarify Meaning Ask questions to help you understand more completely. Ask questions to help you understand more completely.
Offer Encouragement Signal that you are interested and involved – nodding your head, saying “I see”, etc.
Empathizing Empathizing means that you are trying to imagine and understand how someone else feels – feeling what the other person feels
What are your thoughts: What Makes a Successful Relationship? Share what you think are the 5 most important elements of a successful relationship with your table.
Reflective Writing Relationship Skills: Positive relationships enrich and enhance our lives. After listening to David’s advice and that of your teacher, what are five things that you think you could do to make your relationships better?