1. WELCOME TO THE LIBRARYTUTORIAL Edited by Biblioteca Scuola Superiore Sant’Anna Federico Triana Jimeno

2. INDEX Section One - ABOUT THE LIBRARY IntroductionIntroduction Where to find usWhere to find us Rules and regulationsRules and regulations Opening hours and calendarOpening hours and calendar Contact usContact us Section Two - LIBRARY SERVICES Searching for information – Research toolsSearching for information – Research tools Borrowing material – LoansBorrowing material – Loans Photocopying servicesPhotocopying services Computers in the libraryComputers in the library

3. Section One ABOUT THE LIBRARY

4. About the Library – SECTION ONE The Sant’Anna library supports the School’s research and teaching by building and creating information resources and providing services for students and staff. The library holds a permanent collection for social and applied sciences. It also has reference works and a literature collection. You can access 70.000 books, 200 current printed periodicals and about 30.000 e-journals. How to reach the library Inside the library

5. Please behave with due consideration for others: When you go into the library: Leave your bag in the lockers; you can ask the library staff for a locker key Sign the library register If it’s your first time in the library, apply for your personal library card at the reference desk. You will need it to access the library and its services. Rules and regulations Users are required to read the detailed rules and regulations that are posted in the library About the Library – SECTION ONE

6. Openig hours & calendar Timetable and Contacts Monday through Friday from 8:15 a.m. to 7:45 p.m. Saturday from 8:30 a.m. to 12:30 a.m. Total or partial closures may occur during public and summer holidays About the Library – SECTION ONE

7. Contact us Chair of the Library Committee Prof. Maria Chiara Carrozza Director of Scuola Superiore Sant'Anna Library Manager Carla Papa +39 050 883.230 c.papa@sssup.itc.papa@sssup.it Cataloguing Service Maria Teresa Nevigato +39 050 883.223 nevigato@sssup.it Vania Campana +39 050 883.229 v.campana@sssup.itnevigato@sssup.itv.campana@sssup.it Electronic Resources and Online Services Maria Teresa Nevigato +39 050 883.223 nevigato@sssup.itnevigato@sssup.it Cinzia Pardi +39 050 883.708 c.pardi@sssup.itc.pardi@sssup.it Periodical Service Cinzia Pardi +39 050 883.708 c.pardi@sssup.it c.pardi@sssup.it Silvia Alessi +39 050 883.228 s.alessi@sssup.its.alessi@sssup.it Document Delivery Cinzia Pardi +39 050 883.708 c.pardi@sssup.itc.pardi@sssup.it Loans, Interlibrary Loan, Users Management Federica Carelli +39 050 883.239 f.carelli@sssup.itf.carelli@sssup.it About the Library – SECTION ONE Purchases and Accounting Pierluigi Sardelli +39 050 883.227 lsardelli@sssup.it Vania Campana +39 050 883.229 v.campana@sssup.itlsardelli@sssup.it Historical Archives Silvia Alessi +39 050 883.228 s.alessi@sssup.its.alessi@sssup.it

8. Section Two Section Two LIBRARY SERVICES

9. Library Services – SECTION TWO Searching for Information – Research tools The library holds an important collection of printed material (books, printed journals) as well as many electronic resources (e-journals, databases), providing several tools for your study/research activities. Next slides will explain how to get a document through the library resources.

10. PRINTED MATERIAL The Sant’Anna library is an open-shelf library which means you can access books directly from the shelves. You can collect the books/journals you need and consult them in the main hall or in the reading rooms at the second floor. Searching for Information – Research tools Library Services – SECTION TWO ShelvesMain Hall 2 nd Floor reading rooms

11. Books: If you want to know which books the library holds and where to pick them up, search in “OPAC Scuola Superiore Sant’Anna”, our online catalog which allows you to search the contents of the library via the Internet. Open the online catalog from the library’s web site, as shown here: Searching for Information – Research tools 1 2 Library Services – SECTION TWO

12. Searching for Information – Research tools To display the English version, do as in the following sequence: 1 Library Services – SECTION TWO 2 3

13. Searching for Information – Research tools Now you can easily search the catalog to find the book you need! For example: if you enter “climate change” in the basic search dialog box you’ll find all the books containing these words in any of the fields avaliable (tiltle/author/subject/etc.). See the example below: 1 2 Library Services – SECTION TWO

14. On the right-hand side of the results list there is a field (Loc./Holding) that indicates the location of the book. Each printed book/journal/document has a code consisting of a capital letter followed by a number. The letter indicates the knowledge area (collection) and the number the position (e.g. A-2293). Searching for Information – Research tools A – Agriculture E – Economy D – Law F – Political Science I – Engineering M – Medicine L – Literature P.K. – Peace Keeping S – History V - Interdisciplinary Library Services – SECTION TWO Knowledge area codesBook location code

15. With this code you can find the books in the shelves following the green signs. You can get help in finding materials from our staff. Searching for Information – Research tools Library Services – SECTION TWO The OPAC allows affiliated members to easily manage their loans, renewals and reservations. If you have any problems, from outside the School, just click on the HELP button (top frame of the catalog menu bar) to find out the best way to use the OPAC facilities. You can also go through the section “borrowing material – loans” of this tutorial to learn how to use some of the online catalog services. The green signs indicate the knowledge area

16. Searching for Information – Research tools Printed Journals: All printed journals are listed by title in the library’s website, just click on Printed Journals. If you are looking for a current issue (current year) you can collect it in the room on the ground floor, just before the main reading room. If you need a past issue (from the previous year or earlier), ask for the key (at the loan desk) and go to the special rooms on the second and the ground floors. Library Services – SECTION TWO Stairs to the 2 nd floor Stairs to the ground floor End of the main reading room 2 nd floor Entrance to the journals room How to reach the printed journals special rooms

17. Searching for Information – Research tools ELECTRONIC RESOURCES There are thousands of e-journals (abstracts or full text), interdisciplinary and sectorial databases, plus a collection of CDs and DVDs containing journals, e-books and special databases. You can access these electronic resources from the website. Library Services – SECTION TWO Electronic resources menu

18. Searching for Information – Research tools Library Services – SECTION TWO E-journals: The library offers access to an increasing number of electronic journals available through the Internet. You can access these journals from the Electronic Resources menu, clicking on E-journals. From the research mask you can browse e-journals by title, subject category or ISSN number. E-journals catalog main frame

19. Searching for Information – Research tools Databases: The databases are useful tools for finding scientific papers (full text and abstracts). You can access the databases subscribed by the library through the web page - click on Databanks in the Electronic resources section. Library Services – SECTION TWO CDs - DVDs: The library holds a collection of optical disks providing access to the electronic version of some printed journals, as well as a wide range of scientific papers and monographs. You can view the titles list by cliking on CD-ROMs and DVD-ROMs from the Electronic resources section.

20. Seeking Information Online catalog – OPAC BOOKS WEBSITE DATABASES Summary of the research tools available in the library Library Services – SECTION TWO CD/DVD E - JOURNALS PRINTED JOURNALS CD/DVD

21. Borrowing material – Loans Rules & regulations Loans are possible respecting certain rules: Number of volumes and length of the loan: Affiliated members can borrow 10 sets of volumes at a time, for 2 months. Alumni can borrow 4 sets at a time, for 1 month. Non affiliated members can take out 2 sets of volumes at a time, for 1 month. Users may request a longer loan period for foreign language books used in semester classes. Library Services – SECTION TWO

22. Borrowing material – Loans Loan exceptions: items with a red tag or marked “E” in red (special collections, periodicals and non-printed material) may not be removed from the library. Renewal: if the borrowed items are not requested by other users, they can be renewed twice. You can do renewals at the reference desk or online from the OPAC website (the online procedure will be explained later). Due date: if the borrowed items are not renewed or returned on time, the user’s loan privileges are blocked for the same amount of time as the overdue period. Urgent call: the library may recall items within 48 hours if they are needed for urgent consultation or for inventory or cataloguing purposes. Library Services – SECTION TWO

23. Borrowing material – Loans Library Services – SECTION TWO Online management of your loans You can manage your loans online from the library’s catolog, e.g. for renewals, reservations, requests, etc. You can learn below how to use the catalog (OPAC) facilities for the most common functions regarding loans: To use the online services first you need to sign in the OPAC. Remember that you have to do this before changing the language. To sign in from the Italian version select Identificati and enter your library card number twice. You will be asked to change the password after the first time.

24. Borrowing material – Loans Library Services – SECTION TWO 1. How do I know if the book I found is available? Once you have found a book in the OPAC, if you look in the column “ Bib/Items ” you will see two numbers in brackets (x/y). The first number indicates the number of copies held in the library, the second indicates the number of copies currently on loan. Example: In the second case, (2/1) means that there are 2 copies of the book and only 1 is on loan.

25. Borrowing material – Loans Library Services – SECTION TWO When a date appears in the column named Due Date, it means that the item is currently on loan, otherwise On shelf will appear. If there are several copies of the same book, as in this example, you will see the availability of each copy. Under Item Status column you can see if the book can be borrowed or not (Loan / Not on loan). For more detailed information about book availability, click on the numbers in brackets or on the location code.

26. Borrowing material – Loans Library Services – SECTION TWO 2. How do I reserve an item? If the item you’ve interested in is currently on loan, from the Holdings frame click on the underlined Request link to place a hold request. If other requests have been posted, they will appear under the column No. of requests. When you click on the Request link you’ll be directed to a form to complete and submit. You will be e-mailed when the item is available. You have three days from receiving this e-mail to collect the book from the loan desk.

27. Borrowing material – Loans Library Services – SECTION TWO 3. How do I renew an item? If you have borrowed a book and the loan is about to expire, you may extend the loan period. You can do this easily from the OPAC by cliking on My library card at the top of the frame, once you’ve singed in. This will access your personal information page. In the Loans list select the item to be renewed by cliking on the underlined number in the No. column. In the loan details screen the Renew button will appear only if you have not exceeded the renewals allowed. 12

28. Borrowing material – Loans Library Services – SECTION TWO Interlibrary services Interlibrary services include ILL Interlibrary Loan (for monographs) and DD Document Delivery (for journal articles). The library’s interlibrary services are available under the following rules: requests must be for specific study and resarch purposes and they must fall within the budget of the user’s scientific discipline; you cannot request more than three ILLs and/or DDs at a time; requests must only be for items not owned by the library or by the “Sistema Bibliotecario Pisano” (the network of libraries of the Pisa area); all requests must be signed by your tutor or supervising professor; you must fill in the ILL/DD form available from the library’s web page “Forms of the Library” (link to the form).(link to the form).

29. Photocopying services Library Services – SECTION TWO The library has two photocopying machines for study and research use, in compliance with copyright laws. You can get a prepaid card from the General services office (affiliated members) or buy it from library staff (non-affiliated members). You MUST NOT photocopy: items that do not belong to the library’s collections; rare or damaged items. Photocopying must be done with extreme care to avoid damaging the items. Photocopier card reader

30. Computers in the library Library Services – SECTION TWO The library has 6 computers and 3 printers which can only be used for bibliographical researches and study pourposes. In the main reading room a wireless connection is available for personal laptops; ID and PASSW are required to login (you need a Sant’Anna School e-mail account). Computers & printers

31. If you have any suggestions for improving this tutorial, don’t hesitate to contact the library staff THANK YOU FOR YOUR VISIT !