1. ADVANCED CRIMINAL MANIPULATION STAFF DEVELOPMENT EMERGENCY OPERATIONS 1 Volunteer Training

2. Performance Objectives List eight cognitive patterns which perpetuate a criminal lifestyle List power and control tactics used by offenders Know strategies to directly challenge and confront manipulation 2

3. Performance Objectives List the Three Rs of managing deception and manipulation Know the Ten Commandments of correctional professionals 3

4. 4 Needs of Offenders… Activity Privacy Safety Emotional Feedback Suppor t Structure Freedom

5. The Three Cs… Conditions: environmental and personal factors that place a person at risk Choices: criminals choose to engage in antisocial behavior Cognition: choosing to violate the law involves specific thinking patterns 5 Conditions, choices, and cognition (thinking) contribute to a criminal lifestyle.

6. Eight Cognitive Patterns… which serve to perpetuate a criminal lifestyle The Blaming Game Look at Me Being Good Im in Charge Thats Too Much Work 6

7. Eight Cognitive Patterns… I Should Get What I Want I Can Get By With Anything I Feel Nothing I Talk One Way and Act Another 7

8. Power and Control Tactics 8 Testing Diversion Extortion Disreputation Negotiation Rumor Clinic Revenge Ingratiation Splitting Boundary Intrusion Sphere of Influence Solidarity

9. Managing and Confronting Manipulation 1.Point out disparity between verbal responses 2.Point out discrepancy between emotions and verbal responses 3.Identifying conflict between a verbal response and that which would be expected from a noncriminal 9

10. Managing and Confronting Manipulation 4.Calling attention to obvious game playing 5.Questioning or challenging expectations about what is happening or might happen in the future 10

11. The Three Rs… of managing deception and manipulation 11 1.Reversal of responsibility: placing responsibility on the offender 2.Relabel behavior in ways which are inconsistent with offenders self-perception of being powerful 3. Redirection: staff maintaining focus of attention on topic or task at hand

12. Additional Management Strategies Prevention: Trust Your Intuition Pay Close Attention to Offenders Normal Behavior Be Aware of Your Own Nonverbal Behavior Be Honest and Direct When Talking with Offenders Seek Collateral Information 12

13. Additional Management Strategies Damage Control: Make Another Staff Member Aware Document What Happened Heal Your Wounds and Move On Maintain and Exercise a Sense of Humor 13

14. Ten Commandments… of correctional professionals 1.Go home safe and sound at the end of each day 2.Establish realistic expectations 3.Set firm and consistent limits 4.Avoid power struggles 5.Manage interpersonal boundaries 14

15. Ten Commandments… 6.Do not take things personally 7.Strive for an attitude of healthy skepticism 8.Do not fight bureaucracy 9.Ask for help 10. Do not take your work home with you 15

16. You have now completed Advanced Criminal Manipulation. If you have any questions, please review the module. Please proceed to the next module when you are ready. Thanks! STAFF DEVELOPMENT EMERGENCY OPERATIONS 16