1. Boston Healthcare Training Institute Lessons Learned October 7 th, 2010 Kira Khazatsky, Director, Healthcare Partnerships

2. JVS Boston Community Based Organization Boston, MA, 71 yrs old, Workforce Development Our mission is to empower individuals from diverse communities to find employment and build careers, and to partner with employers to hire, develop, and retain productive workforces.

3. 71 years… First 65 years… Immigrants and Refugees Pre-employment Client customer Last 6 years… Entry level employees Incumbent workers Employer customer Training and Education provider

4. Education & Skills Training Internship & Job Placement Career Advancement Incumbent Worker Training Continuum of Services Service Delivery 29 Winter Street Service Delivery Employer Worksite Workforce Development Services at JVS

5. The Dream 1. Client receives job readiness training at JVS 2. Client gets job at Key Employer 3. Client enrolls in ESOL program running at Key Employer (provided by JVS) 4. Client gets promoted to next level position 5. Client enrolls in College Prep program running at Key Employer (provided by JVS) 6. Client receives post secondary credential 7. Client gets promoted to next level position

6. English for College Tutoring Coaching College Readiness NursingAllied Health Employee Support Computer Training College Prep ESOL GED/ABE Healthcare Training Institute

7. Our Philosophy Employers are our customer –Employers are the gateway for participants –Employers have the ability to hire, promote, retain and engage employees –Employers need skilled worker

8. What’s in it for the Employers? More highly skilled workforce Increased staff loyalty and retention Employer of choice Improved customer service or quality of care Improved communication skills Filling hiring needs The greater good

9. The Business Model How do our services support their business model? Put all of your assumptions aside Ask open ended questions and LISTEN Partnerships are based on mutual trust Flexibility, Flexibility, Flexibility Grants and Public Dollars as Seed Money