1. 1 Breakthroughs in Healthcare Workforce Development February 18, 2010 Milwaukee, WI Carol Grady, Vice President

2. 2 JVS Community Based Organization Boston, MA, 70 yrs old, Workforce Development Our mission is to empower individuals from diverse communities to find employment and build careers, and to partner with employers to hire, develop, and retain productive workforces.

3. 3 70 years… First 65 years… Immigrants and Refugees Pre-employment Client customer Last 5 years… Entry level employees Incumbent workers Employer customer Training and Education provider

4. 4 My role at JVS 3 pre-employment training programs –2 in health care –1 in culinary arts 1 community based education program –Adult basic education, GED, ADP, ESOL 15 employer based training and education programs –ESOL, pre-college and skills training healthcare and hospitality 1,000 clients served a year

5. 5 Employer Services FY09 Just our work at employer sites… 1.35M Budget 633 participants in class 241 participants in coaching 17 employers Healthcare and Hospitality Sectors

6. 6 On-site Employer Services 48% ESOL 17% Pre-College 16% Computer 4% Pre-Employment 13% Citizenship 2% Food Handlers Certification

7. 7 Assumed responsibility July of 2008 3 partners (hospitals) Dysfunctional partnership Services: ESOL –40 participants Funded by employers All parties unhappy

8. 8 Starting Over Create new identity Engage all parties in conversation Show outcomes Build trust 1:1 Establish partnership (new and old) Work with funder to expand services Understand needs of each partner Shift paradigm

9. 9 English for College Tutoring Coaching College Readiness NursingAllied Health Student Support Colleg e Computer Training College Prep ESOL GED/ABE Healthcare Training Institute

10. 10 Working paradigm… best practices 1) Employers are the customer 2) Business needs drive the process 3) Employers need education about adult learning 4) Community colleges must be a real partner 5) Someone must be steering the boat 6) Funder must think outside the box

11. 11 Healthcare Training Institute July of 2008 3 partners (hospitals) Dysfunctional partnership Services: ESOL –40 participants –170 served by JVS but not in partnership Funded by employers All parties unhappy July 2009 7 partners (4 hospitals, 2 long term care, 1 human services) Services: ESOL, pre-college, computer, coaching and GED Funded by Employers and SkillWorks –255 participants, employer funded –200 participants, SkillWorks funded

12. 12 This afternoon… Partnership Advisory Team Services & Lessons Learned Goals and Outcomes