1. Copyright © 2006, Solbourne Confidential Oracle UPK and Solbourne’s UPK Accelerator April 27, 2007

2. 2 Copyright © 2006, Solbourne Confidential Points to Cover What is UPK? UPK Accelerator Demonstration Solbourne’s UPK Accelerator Program Description Value and advantage Questions and Answers

3. 3 Copyright © 2006, Solbourne Confidential What is UPK? UPK Developer – single-source platform for developing and customizing content. Recording technology that enables content creation by simply doing the task in the Oracle application. UPK Usage Tracking – allows organizations to measure user competency and user adoption of their organizations applications. Also used to identify areas in the application where users require additional training and support. (included with the UPK Developer) UPK Content

4. 4 Copyright © 2006, Solbourne Confidential Importance of Training End Users Of the 437 companies that responded to the survey, 76% face user competency challenges related to their ERP system* * From the Meta Group

5. 5 Copyright © 2006, Solbourne Confidential Importance of Training End Users Excessive support cost Untrained users require 3 to 6 times more support than trained users * Decreased productivity Untrained user may take up to 5 hours to achieve the same skill level that it takes a trained employee 1 hour to achieve* * From Gartner Inc.

6. 6 Copyright © 2006, Solbourne Confidential UPK in the Upgrade and Implementation Lifecycle

7. 7 Copyright © 2006, Solbourne Confidential UPK Accelerator Demo Let’s take a look at UPK and Solbourne’s UPK Accelerator Baseline Library! UPK Accelerator sample topics UPK Accelerator topic list UPK recording demo Publish documentation and online tutorials For more information, go to the Oracle Solutions Factory – http://launch.oracle.com – Password is ISUPKhttp://launch.oracle.com Interactive UPK demo Customer success stories Additional sample content

8. 8 Copyright © 2006, Solbourne Confidential A Complete Documentation/E-Learning Solution UPK Accelerator Program BASELINE Library of 1,500+ Oracle EBS topics Can be tailored Organized by processes and applications Topics are kept current with new releases SERVICES UPK installation UPK Jumpstart developer training Tailoring of Baseline Testing and deployment Quality assurance UPK DEVELOPMENT PLATFORM Single source content development and maintenance platform DELIVERY PLATFORM Options include: -Learning Management System (LMS) -Corporate Intranet/LAN -CD-ROM

9. 9 Copyright © 2006, Solbourne Confidential Solbourne UPK Accelerator Value Reduced Time Building from scratch will take several months; with Solbourne’s UPK Accelerator Program, an organization can start to utilize and gain benefits in days Reduced Cost Building from scratch takes many hours to storyboard, add narrative, standardize processes, etc. With Solbourne’s UPK Accelerator Program, it can save up to 94% effort from your resources and up to 75% labor cost Better Results Building from scratch only documents current processes Solbourne’s UPK Accelerator Baseline has been built based on leading practices from numerous organizations By evaluating these practices, your results will be higher quality and more valuable

10. 10 Copyright © 2006, Solbourne Confidential UPK Accelerator Advantage (Example) Estimated effort totals for all various internal resources using the Procure to Pay business process (including 180 topics) Task Define (storyboard) processes Record/tailor content Add procedure narrative and policy language Test new content Review results with various stakeholders Total internal time/effort

11. 11 Copyright © 2006, Solbourne Confidential UPK Accelerator Advantage (Example) Estimated effort totals for all various internal resources using the Procure to Pay business process (including 180 topics) TaskDevelopment from Scratch without UPK Define (storyboard) processes 1,080 hours Record/tailor content600 Add procedure narrative and policy language 1,000 Test new content440 Review results with various stakeholders 360 Total internal time/effort 3,480 hours

12. 12 Copyright © 2006, Solbourne Confidential UPK Accelerator Advantage (Example) Estimated effort totals for all various internal resources using the Procure to Pay business process (including 180 topics) TaskDevelopment from Scratch without UPK Development from Scratch with UPK Define (storyboard) processes 1,080 hours Record/tailor content600180 Add procedure narrative and policy language 1,000360 Test new content440220 Review results with various stakeholders 360180 Total internal time/effort 3,480 hours2,020 hours

13. 13 Copyright © 2006, Solbourne Confidential UPK Accelerator Advantage (Example) Estimated effort totals for all various internal resources using the Procure to Pay business process (including 180 topics) TaskDevelopment from Scratch without UPK Development from Scratch with UPK Solbourne UPK Accelerator Define (storyboard) processes 1,080 hours 36 hours Record/tailor content60018018 Add procedure narrative and policy language 1,00036018 Test new content44022040 Review results with various stakeholders 36018018 Total internal time/effort 3,480 hours2,020 hours130 hours… 3 WEEKS!!!!

14. 14 Copyright © 2006, Solbourne Confidential Questions and Answers Key contact information: Brian Christenson brian@solbourne.com 720.838.4260 Thanks for your participation in today’s event!