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Silicon Image, Inc. “Using Oracle Productivity Kit has completely changed the way we roll out and support Oracle applications for our users and analysts.

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Presentation on theme: "Silicon Image, Inc. “Using Oracle Productivity Kit has completely changed the way we roll out and support Oracle applications for our users and analysts."— Presentation transcript:

1 Silicon Image, Inc. “Using Oracle Productivity Kit has completely changed the way we roll out and support Oracle applications for our users and analysts. Looking back, selecting this solution was a ‘no brainer’ for our organization.” Kenny Gilbert, Director Technology Services What Customers Are Saying…

2 Oracle’s User Productivity Kit May 15, 2008 Nancy Manderfeld Senior Sales Consultant - UPK Oracle Direct

3 Agenda Importance of User Competency What is User Productivity Kit (UPK)? UPK Demonstration Pre-built Content

4 Importance of Training End Users Of the 437 companies that responded to the survey, 76% faced user competency challenges related to their ERP system* * Meta Group

5 Maximize ROI Untrained users often ignore, misuse, or under-utilize new technology* Eliminate Excessive Support Untrained users require 3 to 6 times more support than trained users* Increase Productivity Untrained users may take up to 22.5 hours to achieve the same skill level that it takes a trained employee 5 hours to achieve* Importance of Supporting End Users ^ From Gartner Inc.

6 What is UPK (User Productivity Kit)? UPK Single Recording Simulations See It Try It Know It Do It Paper Based Content: System Process Guides User Acceptance Test Scripts Mercury UAT Scripts Instructor Led Training Materials Attendee Facing Training Materials Job Aids Word or Adobe Based

7 UPK Through the Software Lifecycle UPK is a full service on demand training and project documentation development and delivery tool.

8 UPK Language Capabilities UPK Developer Languages Additional Translation Languages

9 UPK User Experience User Experience

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11 UPK - Usage Tracking

12 UPK Pre-built Content

13 Content Modules EBS: Modules (14) Topics (745) Finance Accounts Payable (65) Accounts Receivable (53) Finance Centralized Solution (38) General Ledger (104) Assets (54) Internet Expenses (14) Procurement Purchasing (102) iSupplier Portal (36) iProcurement (33) Human Resources Human Resources (102) Payroll (32) Self-Service HR (32) Performance Management (20) Time & Labor (38) Note: Finance Centralized Solution Set includes: Cash Management, eBusiness Tax, and Sub-Ledger Accounting Available for R12

14 Future Content Modules EBS Distribution Inventory Order Management Shipping Execution HR iRecruitment Learning Management Projects Project Costing Project Management Project Resource Management Manufacturing Shop Floor Management WIP Discrete MES OPM Product Dev. OPM Process Execution OPM MES Note: Finance Centralized Solution Set includes: Cash Management, eBusiness Tax, and Sub-Ledger Accounting R12

15 Value of Pre-built UPK Content Mirrors Oracle Application Development Methodology Provides ‘As Delivered’ Process References Permanent Record of Original Delivered Functionality Eliminates Dedicated Instances To Analyze Delivered Functionality Delivers Value Throughout the Software Lifecycle Can be used as a Jump Start for Documentation and Training by Customizing Pre-built Content Use content as a “template” for future topics

16 Why UPK and WHO cares? ITProject Team End Users LOB Managers SupportExec Mgmt To ease application implementation Document & test system processes To perform a fit gap analysis To capture application set-ups To perform application testing To train the user population To improve application usage To support end users To retain knowledge To train new hires

17 UPK Summary Collaborative, multi-user environment Single Development Platform Built-In Object Recognition Discrete Recording and Editing Context Sensitive Help Pre-Delivered Content Value throughout the Software Lifecycle

18 Customers Exploding growth Upgrade – 90% certification on go- live date New product rollout Three week deployment

19 A Q &


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