1. BY CECILIA CARRASQUERO What do you think is Generational Communication?

2. Main Points  Introduction  Generational Communication  Communicational Characteristics of Each Generation  Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and Millennials in the Workplace  Conclusions and Recommendations

3. (Wilson, 2009) Introduction Through History Friction Changes Generations Challenges Communication Increase

4. (Wilson, 2009) Introduction Older Generation Work hard Believe Better Life New Generation Success

5. (Wilson, 2009) Introduction Different Experiences ValuesPriorities Achieve success in different ways

6. (Shaw & Fairhurst, 2008). Primarily refers to how people from different age groups exchange information and feedback in the workplace. Is defined as a group of individuals born and living about the same time who keep common cultural or social characteristics and attitudes. Generational Communication Definitions Generation Generational Communication

7. (Ford, 1999) Generational Communication How are generational comments received differently? Baby boomer says to another boomer Baby boomer says to a generation X “ We need to get the report done” “This needs to be done"

8. (Houlihan, 2007) Generational Communication Issue Conflicts Traditionalist Gen Y Gen X Baby Boomers 8 hours Increase Is linked with the differences values rather than the difference in ages.

9. (Wilson, 2009) Generational Communication Are the generations really that different? Influence Similar Time they are born / Religion Families / Location Teachers / Gender Events / Personality Individual react Values Beliefs Different

10. Communicational Characteristics of Each Generation Generation They were born Traditionalist1922 and 1945 (92-69 years old) Baby Boomers1946 and 1964 (68-50 years old) Generation X1965 and 1979 (49-35 years old) Millennials1980 and 2000 (34-14 years old)

11. Communicational Characteristics of Each Generation Communication Polite, methodical professional Messages are direct Difficult time Respect rules and regulations, obey orders Traditionalist (92-69 years old) Hard day’s work deserves a fair payment Work hard (individually) Comfortable- loyal people (Crampton and Hodge, 2007)

12. Communicational Characteristics of Each Generation Communication Email and voicemail Lead meeting to get work dome Self- Confident Workaholics Baby Boomers (68-50 years old) Appreciate payment Important- Loyal Working relationship Work as a part of a team (Ferri-Reed, 2013)

13. Communicational Characteristics of Each Generation Communication Adapt quickly to change Make thing happen with little direction and feedback) Special abilities, competences, skills Confidents in themselves Generation X (49-35 years old) Take risks (do not expect stability) Very flexible and receptive to a variety society Excellent acceptance of technology Go back (Lovern, 2001)

14. Communicational Characteristics of Each Generation Communication Constant connection Phone Others device Self-reliance Appreciate Flexibles schedules Being taken in account – decision making Millennials (34-14 years old) Take risks and responsibilities Comfortable - work different generations Posses Excellent technological knowledge Balance life (Martin, 2005)

15. Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and Millennials in the Workplace Discrepancies Experiences Generations Values Styles Beliefs (Ferri-Reed, 2013)

16. Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and Millennials in the Workplace Challenges TraditionalistYounger generation Do things by creative ideas Leadership authority Own Thoughts Experiences (Ferri-Reed, 2013)

17. Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and Millennials in the Workplace Baby boomers Younger generation Take the control and ascend quickly Feel disrespectful Generation X Issue appear Insist that their way is the only right way (Ferri-Reed, 2013)

18. Challenges in Communications Among Traditionalists, Baby Boomers, Generation X, and Millennials in the Workplace Millennial Older generation Confront They think technology is more effective and efficient Issue appear (Ferri-Reed, 2013)

19. Conclusions and Recommendations Companies and leaders can develop some effective strategies  General team meetings.  Problem-solving task teams.  Social media.  Mentoring.

20. References Dixon, G., Mercado, A., & Knowles, B. (2013). Followers and generations in the workplace. Engineering Management Journal, 25.4, 62-72. Retrieved from http://search.proquest.com.ezproxy.sienaheights.edu:2048/docview/1503771905?  accountid=28644 D’Netto, B. (2012). Generation Y: human resource management implications. Journal of Business and Policy Research. Retrieved from http://www.wbiconpro.com/452- Brian.pdf Ford, S. (1999). Communications across generations. CPA Consultant, 13.5, 5-6. Retrieved from http://search.proquest.com.ezproxy.sienaheights.edu:2048/docview/194693308? accountid=28644 Murphy, M. M. (2011). Exploring generational differences among millennials, gen Xers, and baby boomers: work values, manager behavior expectations, and the impact of manager behaviors on work engagement. Retrieved from ProQuest LLC.

21. Now, do you know in which generation you are? Thank You