1. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Welcome to Relocation Strategic Alliance eLearning Session If you are viewing this you have successfully logged on to WebEx. Audio is available by dialing 574.948.2560 or 866.839.4998 and enter the conference code 5866745716. Please keep your phones on mute. At any time, you may ask questions to the presenters by using the WebEx tools in the docked menu bar at the top of your screen. If you are experiencing technical difficulties, please call 800.374.2441 or 706.645.8600. Thank you for your patience, we will begin promptly at 2:00 p.m. ET.

2. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. Relocation Strategic Alliance CENTURY 21 Global Connector Presented by Giorgio Bentrovato Director, International Service & Operations CENTURY 21

3. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. The purpose of this session is to: Train your Relocation Team on the CENTURY 21® Global Connector Referral System List Certification Requirements Conduct a live demo for sending and receiving Referrals Allow for questions and answers Course Objective

4. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. 2014 NAR International Home Buyer Profile Fast Stats $92.2 Billion Sales Volume up 35% YOY Mean Purchase Price $396K vs domestic mean $247K 55% purchase in FL, CA, AZ, TX Purchases from Canada, China, Mexico, India and UK- China fastest Growing China highest purchase volume at 22 Billion spending on average $590,826 60% All Cash vs 1/3 US

5. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. www.century21global.com

6. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. 04 Why Join the Global Connector Network? Residential Leasing/Rentals Commercial

7. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. 05 Opportunities with more than 7,100 Offices in 77 Countries and Territories Albania Angola Aruba Australia Bahrain Belgium Belize Bermuda Brazil Canada Cape Verde Cayman Islands China Colombia Costa Rica Curacao Czech Republic Dominica Dominican Republic Egypt England France Germany Gibraltar Grenada Guadeloupe Guatemala Honduras Hong Kong Indonesia Israel Jamaica Japan Jordan Korea Kuwait Lebanon Luxembourg Macau Madagascar Malta Martinique Mexico Mongolia Montenegro Morocco New Zealand Netherlands- (St. Eustatius) Nicaragua Nigeria Northern Ireland Papua New Guinea Philippines Portugal Puerto Rico Qatar Russia Saba St. Martin/St. Maarten Saudi Arabia Scotland Serbia Singapore Slovakia Spain South Africa Taiwan Thailand Trinidad and Tobago Turkey Turks & Caicos United States Uruguay Venezuela Wales

8. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. The online platform that will be used for sending, receiving, and negotiating international referrals Track existing referrals with diary capabilities In-depth referral reporting Ability to view participating regions Centralized “White Glove” servicing of referrals 01 What is the CENTURY 21Global Connector?

9. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. 03 Designation Requirements Participation is voluntary Must Be in “good standing” with Century 21 Real Estate LLC Complete the required training and certification Adhere to the policy and procedure manual Referral fee will be paid (Only) on closed side of business F.Y.I - International Master regions are required to: Designate a responsible person or team Translate the training into their language Administer the training and certify their offices Report back locations and number of offices certified

10. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. 11 Application Commitment to Standards Lets Take a More In-depth Look

11. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. 07 Buyer SideSeller Side Sales Price$200,000 Commission %3% Total Commission$6,000 Commission Retained by Receiving Company (75%)* $4,500 Referral fee to Referring Company (Example25%)* $1,500 *Participants must pay any royalty fees to their CENTURY 21 International Region independent of their payments to the sending and receiving Agents. ** Franchisees are responsible for all tax withholdings An Opportunity to Negotiate on Every Referral

12. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. 12 Once the online training and certification process is complete, the Relocation contact will login to a dedicated website: www.century21globalconnector.com Lets Look at How it Works – and Go Live…

13. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. You will receive the “Application and Commitment to Standards Form” via E-mail Within 72 hours of returning forms, you will receive your system username and password Site address is C21globalconnector.com You will be able to send referrals to certified regions Contact giorgio.bentrovato@century21.com with any questionsgiorgio.bentrovato@century21.com Getting Started

14. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. www.cartusnetworks.com

15. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. You must add your outgoing international referral to Broker Center to receive Cartus credit And Remember….

16. Copyright © 2013 Century 21 Real Estate LLC. All rights reserved. The CENTURY 21 Global Connector Q&A –To ask a question please use the WebEx tools in the docked menu bar at the top of your screen. relocationopportunities@century21.com –If you have any questions or comments on today’s program, or programs that you’d like to see offered in the future.