1. ENLIGHTENED LEADERSHIP ENLIGHTENED LEADERSHIP Dr. Thomas Saavedra

2. Performing Art Performing Art Inspiring and Guiding Individuals and Groups Inspiring and Guiding Individuals and Groups Power Power Locus of Control Locus of Control Personal Responsibility Personal Responsibility Inside-Out Inside-Out ENLIGHTENED LEADERSHIP

3. CONSTRUCTIVE CULTURE SERVICE – PROFIT CHAIN Leadership Internal Quality Employee Satisfaction Employee Loyalty Employee Productivity Value Customer Satisfaction Customer Loyalty Profitability Growth

4. Results Behavior (Actions) Attitude (Thoughts) Conditioning Spaced Repetition New Idea BECOMING

5. SUCCESS THE PROGRESSIVE REALIZATION OF WORTHWHILE, PREDETERMINED, PERSONAL AND PROFESSIONAL GOALS

6. WRITTEN SMART GOALS Specific Specific Measurable Measurable Attainable Attainable Realistic Realistic Time Based Time Based

7. YOUR LIFE WHEEL Financial and Career Physical and Health Family and Home Mental and Educational Social and Cultural Spiritual and Ethical

8. WORKPLACE DATA 91% want better communication 91% want better communication 89% want to change management 89% want to change management When technical skill, IQ and emotional intelligence are compared as elements of exceptional performance, emotional intelligence is twice as important as the others for jobs at all levels. When technical skill, IQ and emotional intelligence are compared as elements of exceptional performance, emotional intelligence is twice as important as the others for jobs at all levels. When star performers are compared with average ones in senior leadership positions, nearly 90% of the differences in their profiles are attributable to emotional intelligence factors rather than cognitive abilities. When star performers are compared with average ones in senior leadership positions, nearly 90% of the differences in their profiles are attributable to emotional intelligence factors rather than cognitive abilities. Working with Emotional Intelligence, Goleman

9. ELEMENTS OF COMMUNICATION Sender-------------Message------------Receiver

10. SENDER STYLES Passive Assertive Aggressive An indirect way of getting what you want by manipulating others FEAR SELF DENIAL ANXIETY FRUSTRATION EXTERNAL LOCUS Getting what you want while considering others OPEN DIRECT PERSISTENT ACCOMODATING INTERNAL LOCUS E I CONSTRUCTIVE Getting what you want without considering others THREATS DISCOUNTING EXPLOITIVE EXTERNAL LOCUS

11. DRAMA TRIANGLE PERSECUTOR PERSECUTOR RESCUERVICTIM

12. EMPATHY THROUGH ACTIVE LISTENING  Paraphrasing  Feeling Reflection  Open-ended Questions

13. SELF REGULATION A --- Activating Events (stimulus) A --- Activating Events (stimulus) B --- Beliefs (thoughts) B --- Beliefs (thoughts) C --- Consequences (feelings behavior) C --- Consequences (feelings behavior) D --- Dispute – Change Irrational to Rational Beliefs D --- Dispute – Change Irrational to Rational Beliefs Irrational - fantasy based (shoulds, ifs, demands) Rational - reality based (preferences instead of demands, wants instead of needs) Albert Ellis, Ph.D.

14. CULTURE STYLES AND RELATED BEHAVIORS Passive/Defensive Constructive Aggressive/Defensive Approval Achievement Oppositional Conventional Self Actualizing Power Dependent Humanistic - Competitive Encouraging Encouraging Avoidance Affiliative Perfectionistic Human Synergistics

15. FACTORS REINFORCING CULTURE STYLES Passive/ConstructiveAggressive/ Passive/ConstructiveAggressive/ Job Level Defensive Defensive Autonomy -- ++ - Significance 0 ++ 0 Complexity of People-Related Activities - ++ - Goal Characteristics Clarity of Goals 0 ++ 0 Set Participatively -- + - Reward/Punishment Practices Monetary Rewards 0 ++ + Praise - ++ 0 Criticism ++ - - ++ Other Punishment + -- ++ Leadership Styles Person-Centered - - ++ 0 Task-Centered ++ 0 0 Structural Characteristics Shared Influence - ++ - Centralization + - 0 Standardization + 0 + Human Synergistics Key: + Positive correlation 0 No correlation - Negative correlation

16. OUTCOMES ASSOCIATED WITH CULTURE STYLES Passive/Defensive Constructive Aggressive/Defensive Passive/Defensive Constructive Aggressive/Defensive Individual Level Member Satisfaction - - + + - Person/Norm Conflict + + - - + + Motivation - - + + 0 Group/Unit Level Group Motivation 0 + + 0 Work Avoidance 0 - 0 Cooperative/Teamwork 0 + 0 Organizational Level Perceived Client Satisfaction - + + - Reputation for Customer Service - + + 0 Turnover Rate + - + Key: + Positive correlation 0 No correlation - Negative correlation Human Synergistics

17. CONSTRUCTIVE CULTURE SERVICE – PROFIT CHAIN Leadership Internal Quality Employee Satisfaction Employee Loyalty Employee Productivity Value Customer Satisfaction Customer Loyalty Profitability Growth

18. Performing Art Performing Art Inspiring and Guiding Individuals and Groups Inspiring and Guiding Individuals and Groups Power Power Locus of Control Locus of Control Personal Responsibility Personal Responsibility Inside-Out Inside-Out ENLIGHTENED LEADERSHIP

19. Dr. Thomas Saavedra Becoming Unlimited, Inc. tsaavedra@becomingunlimited.com 813-416-4680 tsaavedra@becomingunlimited.com

20. YOUR LIFE PURPOSE

21. YOUR CHARACTERISTICS

22. HOW YOU ENJOY EXPRESSING YOUR CHARACTERISTICS IN CONCRETE ACTION IN THE REAL WORLD

23. THE WORLD YOU WANT “AN IDEAL WORLD IS ONE IN WHICH...”

24. YOUR LIFE PURPOSE “THE PURPOSE OF MY LIFE IS TO USE MY (FIVE CHARACTERISTICS) BY (FIVE SPECIFIC BEHAVIORS) TO BRING ABOUT A WORLD IN WHICH (IDEAL WORLD STATEMENT)”

25. BECOMING UNLIMITED: PERSONALLY AND PROFESSIONALLY