1. Eamon O’Reilly & Ranganathan Srikanth Microsoft Corporation
4/22/2017 8:01 PM
MGT325
Opalis to Orchestrator and Microsoft System Center Service Manager 2010 to 2012
Eamon O’Reilly & Ranganathan Srikanth
Microsoft Corporation
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2. Agenda Key Takeaways Better together
What’s new in System Center 2012
SM 10 -> SM 2012
Opalis 6.3 -> Orchestrator 2012
Better together
Learn new capabilities
Incorporate best practices
Key Takeaways

3. System Center Helps Deliver IT as a Service
Deploy
Configure
Virtual
Physical
Public Cloud
Private Cloud
App Controller
Orchestrator
App
Owner
Service Model
Service Delivery and Automation
Self-Service
Virtual Machine Manager
DC Admin
Operations Manager
Configuration Manager
Data Protection Manager
Operate
Monitor
Service Manager
Service Manager
Application Management
Service Delivery and Automation
Infrastructure Management 3

4. Configure and Deploy Service Delivery and Automation
STANDARDIZATION
SELF-SERVICE
AUTOMATION
Standardize the services provided by IT to consumers.
Define the services to be offered.
Define the request offerings that will be contained within a service offering.
Identify who needs to be involved (approvals, notifications, fulfillment).
Give consumers of IT services the ability to identify, access, and request services as needed.
Controlled empowerment.
Request offerings displayed based on user role.
Intuitive, easy-to-navigate portal.
Automate the service processes and systems necessary to the fulfillment of consumer requests.
Automate routing of requests for approval and notification.
Automate provisioning of the service request.

5. SM10 -> SM2012

6. Session Objectives and Takeaways
TechReady 14
4/22/2017
Session Objectives and Takeaways
Session Objective(s):
Planning considerations and process to upgrade from Service Manager 2010 to Service Manager 2012
Share upgrade best practices
Demonstrate in-place upgrade of SM 2012
Demonstrate a pre-req checking tool
Takeaway(s)
You can upgrade successfully with minimal downtime
Many customers have successfully upgraded to production
Upgrade guides provide step-by-step instructions
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. WHY UPGRADE? Perf & Scale improvements
TechReady 14
4/22/2017 8:01 PM
WHY UPGRADE? Perf & Scale improvements
Perf improvements
Minimum of 25-30% faster than SM 2010 SP1
Create, Delete Incident, Folders, templates – 80% faster
More responsive and snappier experiences for common operations
Viewing incidents, computers
Searching KA
Scale improvements
Up to 80 analyst consoles / server
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. WHY UPGRADE? Updates to key features
TechReady 14
4/22/2017 8:01 PM
WHY UPGRADE? Updates to key features
Support for Parallel activities in Change Management
Support for Parent-Child relationships in incidents
Support for Duplicating Templates
Support for Periodic Notifications
Advanced Reporting capabilities / Analytics
Connector upgrades
PowerShell enhancements
Shortcut keys
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. WHY UPGRADE? New investments
TechReady 14
4/22/2017 8:01 PM
WHY UPGRADE? New investments
Service Request with SharePoint 2010 integration
Cloud Services Management Pack for Private Cloud
New solutions
SCVMM & SCO connectors for SM
SCOM & SCCM connectors for DW
New Connectors
Service Catalog
Service Level Objectives
New features
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. UPGRADE PREPARATION Pre-requisite changes SKUs, License Key changes
Supported upgrade scenarios/paths
SM & OM compatibility
Integration with partner/in-house solutions

11. HARDWARE PRE-REQS
Unchanged from SM 2010

12. SOFTWARE PRE-REQS

13. OS SUPPORT Console XP is not a supported OS for Consoles Workarounds
Terminal Services

14. BROWSER SUPPORT Portal
Firefox is not a supported portal client

15. SOFTWARE PRE-REQ CHANGES Management Servers
OS requirements
W2K8 R2 SP1
Other components
SQL Native client
SQL Server 2008 Analysis Management Objects
SQL Server 2008 Analysis Data Objects
PowerShell 2.0

16. SOFTWARE PRE-REQ CHANGES Portal, Reporting components
SharePoint 2010
NET 4.0
Silverlight 4.0 (required only on the client)
IE 8, 9 (required only on the client)
SQL Server 2008 Analysis Services
Standard edition supported
Enterprise edition provides better usability, scale, performance and cube maintenance

17. UPGRADE PREPARATION Pre-req changes SKUs, License Key changes
Supported upgrade scenarios / paths
SM & OM compatibility
Integration with partner/in-house solutions

18. SKUs, LICENSE KEYs RTM release
Current SKU
Upgraded SKU
Status
SM 2010 SP1 CU3 Eval
SM 2012 RTM Eval
Eval duration unchanged
SM 2010 SP1 CU3 Select
SM 2012 RTM Select
Licensed
SM 2010 SP1 CU3 Retail
SM 2012 RC Eval
License keys needed to upgrade to a licensed version.
Eval to Licensed version (activation) is not supported

19. UPGRADE PREPARATION Pre-req changes SKUs, License Key changes
Supported upgrade scenarios / paths
Capacity planning
SM & OM compatibility
Integration with partner/in-house solutions

20. SUPPORTED UPGRADE SCENARIOS
In-place upgrades only

21. UN-SUPPORTED UPGRADE SCENARIOS
Rolling upgrades

22. POSSIBLE UPGRADE SCENARIOS
Side-by-Side upgrades
Using Orchestrator to keep instances in sync
Custom implementation
No Out of the Box runbooks that deliver this scenario

23. UPGRADE PATHS *no upgrade for SM 2010 portal SM 2012 RTM
SM 2010 SP1 CU3
SM 2012 RC

24. UPGRADE PREPARATION Pre-req changes SKUs, License Key changes
Supported upgrade scenarios / paths
SM & OM compatibility
Integration with partner/in-house solutions

25. SM & OM compatibility OM 2007 R2 OM 2012 SM 2010
Agent based monitoring
Agentless monitoring only
SM 2012

26. UPGRADE PREPARATION Pre-req changes SKUs, License Key changes
Supported upgrade scenarios / paths
SM & OM compatibility
Integration with partner/in-house solutions

27. Upgrade best practices
Treat upgrade like any other project
Mitigate risk
Create a sandbox environment to test upgrade
This cannot be over emphasized
Use production data in pre-prod environment
This will give you peace of mind and realistic performance expectations
Have pre-prod and production users in the same domain (easier to test)
Plan & perform UAT in your sand-box environment prior to upgrade

28. UPGRADE LIFECYCLE Prepare a sandbox environment
Extract production data
Standup sandbox environment
Upgrade to SM 2012

29. PLAN FOR DR Upgrades could run into non recoverable errors
SM topology can be complex
DR plan is essential to restore state
DR Guide documents the steps required

30. In-place Upgrade Service Manager 2010
4/22/2017 8:01 PM
Demo – SM 2010 to SM 2012
In-place Upgrade Service Manager 2010
Srikanth Ranganathan
Program Manager
System Center Service Manager
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

37. Example error in the log file
MSI (s) (1C!9C) [10:19:19:290]: Product: Microsoft System Center Service Manager -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is The arguments are: , MODIFY FILE encountered operating system error 112(There is not enough space on the disk.) while attempting to expand the physical file 'C:\Program Files\Microsoft SQL Server\MSSQL10_50.MSSQLSERVER\MSSQL\DATA\CMDWDataMart.mdf'.,
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

38. ERRORS DURING UPGRADE
You have to restore it to its original state using DR process

39. Srikanth Ranganathan Program Manager System Center Service Manager
4/22/2017 8:01 PM
Demo – Pre-req tool
Remote pre-req tool
Srikanth Ranganathan
Program Manager
System Center Service Manager
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

41. FAQ Can I continue to monitor SharePoint 2010?
Yes. OM 2007 agents and OM 2012 agents are supported. You have to install OM 2012 agent before SM 2012 install
What happens to unsealed MPs that have been used to customization?
Out-of-box solution MPs are sealed and upgraded
Customer modified MPs are untouched
What happens to existing user roles, subscriptions and workflows?
User roles, subscriptions, and workflow continue to function unaffected

42. FAQ - Continued What happens to form customizations?
Custom forms (via Authoring Tool) may require layout adjustments. Margin and alignment shifts with new form styles
What happens to 3rd party product integration?
Partners have not had much time to test their integration with SM 2012 pre-release bits
Check with the partner to verify in-place upgrade to SM 2012
2010 Portal
SM 2010 Portal is not upgradable to SM 2012
SM 2012 is SharePoint 2010 based
Customizations must be implemented in this framework

43. In Review: Session Objectives and Takeaways
TechReady 14
4/22/2017
In Review: Session Objectives and Takeaways
Session Objective(s):
Planning considerations and process to upgrade from Service Manager 2010 to Service Manager 2012
Share upgrade best practices
Demonstrate in-place upgrade of SM 2012
Demonstrate a pre-req checking tool
Takeaway(s)
You can upgrade successfully with minimal downtime
Many TAP customers have successfully upgraded to production
Upgrade guides provide step-by-step instructions
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

44. Opalis -> Orchestrator

45. System Center 2012 Orchestrator Improvements
Unified installer experience based on System Center best practices
REST based web service supporting OData to enable easy management and reporting of the Orchestrator runtime environment
Orchestration Console web portal for IT operators
Runbook Tester can step over the “Invoke Runbook” activity
Variables have an “Encrypted” option
“Invoke Runbook” now offers a security credentials
Performance / Stress / Scale improvements
Globalization
Runtime accessibility support (Orchestration Console)
Security best practices
Common Engineering Criteria
Manageability (Operations Manager MP, Best Practices Analyzer)

46. Orchestrator Terminology
Opalis
Orchestrator
Policy
Object
Foundation Objects
Opalis Client
Action Servers
Action Service
Testing Console
Operator Console
Opalis Remote Execution Service
Opalis Action Server Watchdog
Runbook
Activity
Standard Activities
Runbook Designer
Runbook Server
Runbook Service
Runbook Tester
Orchestration Console
Orchestrator Run Program Service
Orchestrator Runbook Server Monitor

47. Orchestrator Architecture
Management service
Deployment Manager
Database configuration
Runbook server monitor
Management Server
Runbook service
Policy Module
Standard Activities
IP components
Runbook Servers
Designer
Runbook Tester
Designers
REST oData web service
Silverlight console
Web Features

48. Migration Paths Not Supported Supported (Export/Import of Policies)
TechReady 14
4/22/2017
Migration Paths
Not Supported
Opalis Robot Policies (all versions)
Opalis Integration Server Policies (all versions 5.2 and earlier)
In-Place Upgrades
Supported (Export/Import of Policies)
Opalis Integration Server Policies (versions: 5.3, 5.4, 5.45, 5.5, 5.51, 5.52,5.6, 5.6.1, 5.6.2, 6.0, or 6.2)
Opalis Integration Server 6.3 Policies
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

49. Understanding what changed
You must rework…
Policies that are configured for Legacy Mode
No more Cycles
No more Multiple Starting Points
Policies that contain Legacy Objects
Good news is…
The migration path is straight forward
Nearly everything you have learned for OIS applies to Orchestrator!

50. Migration Process Step 1: Install Orchestrator on a NEW Server Step 2:
Export OIS 6.3 Policies
Step 3:
Import the OIS 6.3 Policies into Orchestrator
Step 4:
Re-work the Runbooks as necessary
Legacy Objects
Non-Updated IP Objects
Unknown Objects
Replacing
Step 5:
Test the Runbooks in the NEW environment

51. Migration Opalis policies to Orchestrator Runbooks
4/22/2017 8:01 PM
Demo - Opalis to Orchestrator
Migration Opalis policies to Orchestrator Runbooks
Eamon O’Reilly
Program Manager
System Center Orchestrator
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

52. TechReady 14
4/22/2017
Integration Packs
OIS 6.3 Third-Party and System Center Integration Packs…
Have to conform to a new Encryption Model
Will not work in Orchestrator
Require Updating
Updated versions are new software for Orchestrator (and will not work in previous versions)
Orchestrator Integration Pack Activities REPLACE OIS 6.3 Integration Pack Objects
This goes for QIK-made Integration Packs as well
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

53. Opalis Quick Integration Kit
TechReady 14
4/22/2017
Opalis Quick Integration Kit
It has been replaced by the Orchestrator Integration Toolkit
All OIS 6.3 QIK-made Integration Packs and Objects will need to be updated
Update Process is simple, involving:
Replace Reference DLL (from QIK to OIT)
Find/Replace in the code (updating naming and references)
Recompile DLL
Recompile Integration Pack in the new Orchestrator IP Wizard
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

54. Better Together

55. SC2012 Service Manager & Orchestrator Better Together
Orchestrator Connector for Service Manager
Runbook Activity templates

56. System Center 2012 Service Manager & Orchestrator – Better together
4/22/2017 8:01 PM
System Center 2012 Service Manager & Orchestrator – Better together
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

57. Demo scenario New update to the app has been released…
Need to apply the update on the server

58. Key Takeaways Integrate human & machine processes
Service Manager & Orchestrator
Understand the changes and improvements in both products
Refactor runbooks & Leverage SM templates to take advantage of new capabilities

59. Resources Learning TechNet http://northamerica.msteched.com
Connect. Share. Discuss.
Microsoft Certification & Training Resources
TechNet
Resources for IT Professionals
Resources for Developers

60. Complete an evaluation on CommNet and enter to win!
Required Slide
Complete an evaluation on CommNet and enter to win!

61. MS Tag
Scan the Tag
to evaluate this
session now on
myTechEd Mobile

62. 4/22/2017 8:01 PM
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

63. Backup Slides

64. Opalis

65. 4/22/2017 8:01 PM
Orchestrator 2012
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

66. 4/22/2017 8:01 PM
© 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.