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Liverpool City Council From Seaport to E-port. Liverpool City Council Population of 450,000 people – Largest of five Councils on Merseyside Declining.

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Presentation on theme: "Liverpool City Council From Seaport to E-port. Liverpool City Council Population of 450,000 people – Largest of five Councils on Merseyside Declining."— Presentation transcript:

1 Liverpool City Council From Seaport to E-port

2 Liverpool City Council Population of 450,000 people – Largest of five Councils on Merseyside Declining population which has been stopped by the regeneration of the city 3 rd most deprived district in England with 29 out of 33 ????? being amongst the bottom 25% Traditional business came from being a port. Today, the economy is diverse retail, health, manufacturing services and education. Regeneration of the City with: £800 million Paradise Street Retail development Arena development at Kings Dock 3 new business parks to generate 5000 new jobs Cruise Liner Terminal UNESCO World Heritage status 2008 European Capital of Culture

3 Liverpool Direct Structure Joint Venture Company between BT and LCC (80:20) Commenced Business on 13 July 2001 Operated 4 LCC directorates – ICT, Call Centre, HR & Payroll and Revenues & Benefits Service 750 LCC Staff seconded to LDL (approx 30 BT staff) Contract Value of £350 million over 10 years with a £55 million investment from BT Governance through LDL Board (4 BT & 1 LCC director) Operational management through CEO (LCC Executive Director) & Management Team (5 BT & 3 LCC)

4 1aEfficiency and effectiveness strategy - Thin and thick enablement Approach to e-enablement Vision Multi-access channel electronic service delivery delivered through replicatable solutions and underpinned by automated and joined up back office business processes 3 thick e-enablement of services through deployment of e- enablement engine to expand electronic service delivery post thin e-enablement of services to meet 2004 target 1 Identify & define all services

5 E-gov Strategy 1bIdentify and define all services services identified across 5 Portfolios

6 E-Enablement Engine Core Components Corporate Workflow Customer & Property Database Management system e-Forms Generator Authentication (internal & external) Corporate Appointments system e-Payments e-Procurement Content Management System

7 Benefits Cost Leveraging technology Meet IEG Targets Maximise common components Minimise duplication of development Maximise e-enablement opportunities Service Improvement Provide improved access to Council services Increasing efficiencies in delivery processes Work together – common strategy An holistic approach Dynamic delivery approach

8 Where are we now? Thin e-enablement efficient – 100% delivered by December 2004 Thick e-enablement/effective - Focus on deployment, where efficiencies maximised and high volumes - Corporate Workflow – delivered in Revenues and Benefits, next deployment supported living - Customer and Property – Development of GIS - Eform generator – complete (N.B This has w/f so can be send to recipient) - Corporate appointments – complete - E-pay– in implementation phase - E-proc – interim complete (catalogue) Full solution start April 05 with financials system - Content Management- Complete Tridion

9 Customer Contact Self Service – Internet LedMediated / Supported Services Web KiosksSMSIDTVS/CardCCOSS Resolution Centre Thick e-enablement supporting this

10 The customer - the only reason we are here First point of contact resolution Support for people by people Self service access to corporate services Active citizens/strong communities Delivering a real & lasting change


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