We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byJames Harrington
Modified over 2 years ago
National Infrastructure – Citizens Account
© Sopra Newell & Budge, 10 February 2014, Page 2 Jim Kinney Director of Operational Services Improvement Service National Infrastructure – The Vision
© Sopra Newell & Budge, 10 February 2014, Page 3 Bureaucratic structures have created bureaucratic silos of systems, services and information Citizens (our customers) find it hard to navigate their way through this Service Design: Have we forgotten that we need to provide services to 5 million customers? Have we forgotten that we are custodians of the geography of Scotland? Some Historic Issues – Service Provision
© Sopra Newell & Budge, 10 February 2014, Page 4 Disaggregation of public sector technology Too many web sites, too many portals We have replaced organisational bureaucracy with a virtual bureaucracy Citizens (our customers) find it hard to navigate their way through this Some Historic Issues - The WWW
© Sopra Newell & Budge, 10 February 2014, Page 5 To provide a secure - online - single point of contact where our customers (or their agents) can transact with public services To provide convenient multi channel access to public services High Street Branch Contact (Telephone) Centre Online (from an office desktop, a remote access point, or from home) BUT underpinned within a national infrastructure The Challenge
© Sopra Newell & Budge, 10 February 2014, Page 6 Our Strengths Strong culture of public service delivery in Scotland Public Service employees, and increasingly customers, familiar with technology Ministers keen to redesign structures around customer needs Local organisational and political structures want to take up this challenge Bottom Line: There are efficiency savings that can be redirected to frontline services
© Sopra Newell & Budge, 10 February 2014, Page 7 Our Solution – Work in Progress Create a Citizens Account with government Coupled with a Citizens Smartcard - an Entitlement Card Citizens create their own personal space - their portal to access all public services Citizens able to own and manage their own data and transactions Account as the vehicle of choice for accessing public services Implement all this in a secure, authenticated way
© Sopra Newell & Budge, 10 February 2014, Page 8 Citizen Account – Work in Progress
© Sopra Newell & Budge, 10 February 2014, Page 9 Mike Futcher Relationship Manager Sopra Newell & Budge National Infrastructure – Realising the Vision
© Sopra Newell & Budge, 10 February 2014, Page 10 National Infrastructure – Realising the Vision Requirement 1 Deliver a secure electronic registration process within which customers or their agent will be able to set up their own personal electronic record … with the functionality to update the contents of their account.
© Sopra Newell & Budge, 10 February 2014, Page 11 National Infrastructure – Realising the Vision Requirement 2 Design a secure authentication and messaging process within which customers or their agent will be able to transact securely online with their Local Authority. Provide a secure messaging system within which a change in status of a citizens account can be securely transmitted to the public sector bodies that deliver services to that citizen.
© Sopra Newell & Budge, 10 February 2014, Page 12 National Infrastructure – Realising the Vision Requirement 3 Assist 10 pathfinder LAs Implement & Test sound Integration Projects Advise on Project Resource, Structure etc Assist IS Communicate the Programme Agree common Governance standards Monitor progress & resolve issues
© Sopra Newell & Budge, 10 February 2014, Page 13 Architecture - Citizens Account
© Sopra Newell & Budge, 10 February 2014, Page 14 Architecture - National Infrastructure
© Sopra Newell & Budge, 10 February 2014, Page 15 Citizens Account - Registration & Enrolment Core JSP
© Sopra Newell & Budge, 10 February 2014, Page 16 Citizens Account – L.A. Functions Privileged Function
© Sopra Newell & Budge, 10 February 2014, Page 17 Citizens Account – Online Services Local Government Services Council Tax Enquiries Housing & Council Tax Benefit Change of Address Access to NHS information Central Government Services IR Tax Returns DVLC processes
© Sopra Newell & Budge, 10 February 2014, Page 18 National Infrastructure - Challenges Accommodating the Stakeholders Readiness to connect Applications & Process Infrastructure (platform & network) Security Application, infrastructure and management policies
© Sopra Newell & Budge, 10 February 2014, Page 19 National Infrastructure - Challenges Governance Core Project Multiple Stakeholders 10 concurrent LA projects Policy Existing Investments Convergent Programmes
© Sopra Newell & Budge, 10 February 2014, Page 20 Conclusion Vision Comprehensive and inclusive Well founded proofs of concept Delivering the Vision Technology is not the issue Co-operation among stakeholders Commitment to standards/standardisation
Customer First : Strategic Context and Opportunities Rory Mair.
THE GOVERNMENT GATEWAY THE GOVERNMENT GATEWAY IN SUPPORT OF LOCAL GOVERNMENT OBJECTIVES.
Lessons learned from Success Stories in E-Government Nibal Idlebi Ministry of Communications & Technology.
Towards a Transformational Government Framework tGov th /18 th March 2011 Brunel University.
Presentation on e-Government Policy and Strategy ITSD Government Through the Portal Conference and Exhibition Friday, 20 April 2001 Mr Alan Siu, Deputy.
Building Government IT in Northern Ireland LCIOC, London Paul Wickens 05 December 2013.
Joint Information Systems Committee 23/04/2014 | Supporting education and research | Slide 1 The Academic Information Environment Discovery and Access:
Yammer Technical Solutions Overview. Audience and Requirements 2 The Yammer Technical Solutions Overview module is an introduction to the Yammer Platform.
Washington, , OECD-NSF1EU eHealth interoperability Roadmap What the EU ehealth IoP Roadmap could bring to the Health future Michèle Thonnet French.
e-Government challenges and perspectives - the UK experience John Borras Assistant Director Technical Policy Office of the e-Envoy -
1 The standardization challenge of E-Government After data... what? David Petraitis 5 June 2003 Workshop on challenges, perspectives and standardization.
1 Present and Future Trends in K-12 Learning Management Systems Adam Davy Blackboard Inc.
Contact Solution Options Assessment and High Level Implementation Plan – Initial Draft Version East Devon District Council February, 2005.
Working together towards an apprenticeship entitlement Welcome Kathryn Bryant Learner Services Project Director / Young Peoples Learning Director East.
Scaling up the global initiative on the implementation of the SNA and supporting statistics Meeting on Scaling up the coordination and resources for the.
E-ID and identity management aspects in the Belgian social sector Frank Robben General Manager Crossroads Bank for Social Security General Manager SmalS-MvM.
© State Services Commission, 2006 Authentication to access government services What might the future hold? Laurence Millar Deputy Commissioner Information.
Common Frameworks for Geospatial Data: The EU Approach Pedro Diaz Muñoz, Director Sectoral and regional statistics European Commission – Eurostat.
1 Chapter 11: Data Centre Administration Objectives Data Centre Structure Data Centre Structure Data Centre Administration Data Centre Administration Data.
Summary of Future Shape Business Case The Future Shape business case proposes a fundamental change in the way the County Council operates. On Monday 24.
Copyright OASIS, 2001 OASIS e-Government Technical Committee John Borras Director Technology Policy Director OASIS Office of e-Envoy Cabinet Office UK.
ROYAL AUDIT AUTHORITY, SAI of BHUTAN 19th Working Group on IT Audit Presentation on ICT & IT Auditing in Bhutan 1.
What New Delivery Mechanisms & Institutions Do We Need? 15 December 2004 Peter Blair Local e-Government Team Office of the Deputy Prime Minister Peter.
©2010 HP Confidential1©2009 HP Confidential1 OPEN DAYS 2010 HP Workshop e-Government - The Platform for Modern Regional Cooperation Sasha Bezuhanova Director.
UTES #1 UNSW Student Services Department Meeting 27 February 2006 Class Scheduling & Academic Administration Services on myUNSW Online Class and Enrolment.
Best Practices to Deploy a Successful Portal Carol Penne – International Monetary Fund Zach Wahl – Project Performance Corporation March 18, 2005 Portal.
CIFAL Presentation 18 th May 2005 Drivers for Sustainable e-Government (A Private Sector Perspective) LESLIE MOODLEY Deloitte Partner.
Placing reform and technology overview LMA: Electronic Support for the Placing Process John Harvie 8 th May.
EHealth: some challenges Frank Robben General manager eHealth-platform Sint-Pieterssteenweg 375 B-1040 Brussels
Veterans Affairs Major Initiatives Virtual Lifetime Electronic Record (MI 4) Veterans Benefits Management System (MI 2) Veterans Relationship Management.
© 2017 SlidePlayer.com Inc. All rights reserved.