1. HIVQUAL Group Learning Guide Interactive Quality Improvement Exercises for HIV Health Care Providers

2. Sustainability of Q. Program Learning Objectives To understand that thinking of your organization as a system is an essential step to developing a relevant and sustainable quality program. To know how to use the Deming System Diagram to define the parts of your system.

3. How to Sustain an Interest in Quality? Quality needs to be linked to “what really matters” in the organization. One way to do this: understand how your organization operates as a system.

4. What is a System? A series of functions or activities… within an organization that work together for the aim of the organization (Deming).

5. Sustainability of Q. Program Edwards Deming and Paul Batalden What product(s) do we make? What service(s) do we provide? Who uses or receives these products or services? What is the underlying, core need that those customers have for what you make? What measures or characteristics do customers use when they assess and judge the goodness or quality of what you make?

6. Deming System Diagram

7. Sustainability of Q. Program Group Exercise