1. Health Care Problem Addressed Names of Team Members

2. 1.Understanding the Problem What do you already know about the problem? What is the BUSINESS DRIVER behind the problem? Are you aware of any data available about your problem? What has been your experience with the problem? Who are the stakeholders in this process? Choose either Cause-and-Effect Diagram or Process map to describe your problem in more detail

3. Cause-and-Effect diagram

4. Process Map TEXT

5. 2.Identify Areas for Improvement Looking back at your fishbone or process map, what are areas for improvement? Which areas could result in the most change if improved? What would the ideal process look like?

6. 3. Measuring progress What are the metrics that can help you assess improvement for your process?

7. 4. Explicitly State Your Goals Remember: they should result in meaningful improvement, they should be something that you really could influence, and should be non- controversial. State your goals in SMART format. – Specific – Measurable – Aggressive yet attainable – Relevant – Time-bound

8. 5. Effective Solutions What are the solutions that can effect the changes/improvement you are hoping to achieve? Remember, usually more than one change is needed and try to prioritize stronger intervention.

9. 6.Building on Success How could improvement be sustained long term?